Troubleshooting With Camera/Recorder - Codex CDX-36150 Manual

CDX-36150 Recorder - Getting Started Guide v1.1

6.3 Troubleshooting with Camera/Recorder

The table below lists a range of possible issues that may occur, and steps that can be taken to identify
and resolve the cause of the problem. The steps are listed under 'Course of action' in the order they
should be performed.
Description
8
Warning message on
display with a !|C2 icon
above, during recording.
Warning message on
display with a !|C2 icon
above, during playback.
Capture Drive cannot be
formatted.
Capture Drive will not
load.
Capture Drive LED
flashing red.
Recording not possible.
Camera/Recorder is not
powering up, using main
power input.
Camera/Recorder
is not powering up,
using battery on rear of
Recorder.
Contact Codex Support at support@codex.online
Course of action
• Remove the Capture Drive and check the
status of the recordings in a Capture Drive
Dock or S/XL-Series. Do not continue to use
in camera until after status has been verified
OK.
• Turn off Camera/Recorder, remove Recorder,
check/clean connection interface, and refit
Recorder before attempting to record again.
• Restart camera.
• Check that Capture Drive is selected in 'Main
Rec Format'.
• Check if another Capture Drive can be
formatted.
• Check if Capture Drive can be formatted in
a Dock.
• Check if another Capture Drive can be loaded.
• Check if Capture Drive can be loaded in a
Dock.
• 'Load Failure' has occured. Remove Capture
Drive and check connectors for dirt/debris.
Then reinsert Capture Drive, pushing down to
fully mate the connectors.
• Check that Capture Drive is formatted.
• Check if another Capture Drive can be
recorded to.
• Check that 'Main Rec Format' is set to use
Capture Drive.
• Check with alternate main power source
(either 24V battery, or AC/DC adaptor).
• Check with alternate main power cables.
• Check with IDX/Anton Bauer 14.4V battery on
rear of Recorder.
• Check with alternate IDX/Anton Bauer 14.4V
battery on rear of Recorder.
• Check with main power source (either 24V
battery, or AC/DC adaptor).
Resolution
If Capture Drive status is 'Ready'
then continued use is safe. If any
other status is reported, contact
Codex Support.
If only one Capture Drive has
issues, contact Codex Support.
If multiple Capture Drives have
issues, this is likely a Camera/
Recorder or settings problem.
If only one Capture Drive has
issues, contact Codex Support.
If multiple Capture Drives have
issues, this is likely a Camera/
Recorder problem.
If Capture Drive loads
successfully then continued use
is safe. If problem occurs again,
contact Codex Support.
If only one Capture Drive has
issues, contact Codex Support.
If multiple Capture Drives have
issues, this is likely a Camera/
Recorder or settings problem.
If alternate main power source/
cables do not resolve issue,
contact Codex Support for
servicing guidance. Continue to
use 14.4V battery power.
If alternate battery does not
resolve issue, contact Codex
Support for servicing guidance.
Continue to use main power
source.