Scanning And Other Problems - Brother DSmobile DS-635 Online User's Manual

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Scanning and Other Problems

>> Scanning Difficulties
>> Software Difficulties
>> Other Difficulties
Scanning Difficulties
Difficulties
TWAIN or WIA errors appear
when starting to scan. (Windows)
ICA errors appear when starting to
scan. (Mac)
Vertical lines are seen in the
scanned image.
White vertical lines or white strips
appear on the scanned image.
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My scanned images have black
lines running through them, blank
spaces, or are of overall poor
quality.
The scanned image is missing.
> If You Are Having Difficulty with Your Machine
Cause
The TWAIN or WIA driver has not been
selected as the primary source in your
scanning application.
The machine is not selected from the
DEVICES area or SHARED area.
Paper dust has accumulated on the
surface of the glass strips.
The scanner is near a light source or in
direct sunlight.
This problem occurs if the scanner is not
calibrated correctly or if a foreign object,
such as a paper clip or ripped paper, is
stuck in the scanner.
The Document Guide is not adjusted to
fit the width of the document.
The settings are not appropriate for your
document. For example, a Letter/A4-
sized document was fed when
Executive/A5 Letter was selected as the
document size.
-
> Scanning and Other Problems
Suggestions
Make sure the Brother TWAIN or WIA
driver is selected as the primary
source in your scanning application.
™
For example, in Nuance
14SE, click Scan Settings > Select.
Select the Brother TWAIN/WIA driver.
Make sure your Brother machine is
selected.
Clean the glass strips inside the
machine.
See Related Information: Clean the
Scanner and Rollers.
Make sure the scanner is located
away from any direct light sources.
1. Make sure that the Feeder Slot is
clear. If foreign objects are found,
remove them from your scanner.
2. Calibrate your scanner.
If scan quality is not improved after
you calibrate your scanner:
1. Clean the scanner.
2. Calibrate your scanner again.
See Related Information: Clean the
Scanner and Rollers.
See Related Information: Calibrate
Your Brother Machine.
Gently adjust the Document Guide to
fit the width of your document.
Make sure the document size settings
are appropriate for your document.
Configure the margin settings and
adjust the scanning position.
Configure the margin settings and
adjust the scanning position.
™
PaperPort
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