Brother DSmobile DS-635 Online User's Manual page 121

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Scanner Cannot Be Detected on the Network During Installation
Your Scanner Cannot Be Detected on the Network During Installation
Related Models: DSmobile DS-940DW
Cause
Your computer is not connected to
the network.
Your machine is not connected to
the network.
You use security software.
The privacy separator on your Wi-
Fi router is enabled.
Your Brother machine is placed
too far from the Wireless access
point/router.
There are some obstructions
(walls or furniture, for example)
between your machine and the
Wireless access point/router.
There is a wireless computer,
®
Bluetooth -supported device,
microwave oven, or digital
cordless phone near the Brother
machine or the Wireless access
point/router.
Related Information
• Network Problems
Related Topics:
• Your Brother Machine Cannot Scan over the Network
• If You Want to Check that Your Network Devices are Working Correctly
• Error and Maintenance Indications
> If You Are Having Difficulty with Your Machine
Action
Make sure your computer is connected to a network, for example, a Wireless
LAN environment or has Internet access. For further support, contact your
network administrator.
If the Error LED on the Control Panel blinks in orange, it indicates an error status.
Make a note of the error status and then correct the error.
See Related Information: Error and Maintenance Indications.
• In the installer dialog box, search for the Brother machine again.
• Allow access when the alert message of the security software appears during
the Brother Device installation.
• The following port numbers are used for Brother network features:
- Network scanning, Remote Setup
Port number 5566/Protocol TCP
- Network scanning (Brother iPrint&Scan)
Port number 54921/Protocol TCP
- BRAdmin Light
Port number 161/Protocol UDP
• For more information about security software, see Related Information: Your
Brother Machine Cannot Scan over the Network .
Disable the privacy separator.
Place your Brother machine within about 3.3 feet (1 meter) of the Wireless
access point/router when you configure the wireless network settings.
Move your Brother machine to an obstruction-free area, or closer to the Wireless
access point/router.
Move all the devices away from the Brother machine or Wireless access point/
router.
> Network Problems > Your
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