Possible Problems - Toshiba TEC B-SX4T-QQ Owner's Manual

5. TROUBLESHOOTING
5.1 Error Messages (Cont.)
Error Messages
NO PAPER ****
RIBBON ERROR ****
NO RIBBON ****
REWIND FULL ****
EXCESS HEAD TEMP
HEAD ERROR
Other error messages

5.2 Possible Problems

This section describes problems that may occur when using the printer, and their causes and solutions.
Possible Problems
The printer will not
turn on.
The media is not fed.
Nothing is printed on
the media.
The printed image is
blurred.
The cutter does not
cut.
Problems/Cause
1. The media has run out.
2. The media is not loaded properly.
3. The media is slack.
The ribbon is not fed properly.
The ribbon has run out.
The Built-In Rewinder Unit is full.
The Print Head has overheated.
There is a problem with the Print Head.
A hardware or software problem may
have occurred.
Causes
1. The Power Cord is disconnected.
2. The AC outlet is not functioning
correctly.
3. The fuse has blown, or the circuit
breaker has tripped.
1. The media is not loaded properly.
2. The printer is in an error condition.
1. The media is not loaded properly.
2. The ribbon is not loaded properly.
3. The print head is not installed
properly.
4. The ribbon and media are not
matched.
1. The ribbon and media are not
matched.
2. The Print Head is not clean.
1. The Cutter Cover is not attached
properly.
2. The media is jammed in the Cutter.
3. The cutter blade is dirty.
1. Load new media. Then press the
2. Reload the media correctly. Then
3. Take up any slack in the media.
Remove the ribbon, and check the status
of the ribbon. Replace the ribbon, if
necessary. If the problem is not solved,
turn off the printer, and call a TOSHIBA
TEC authorised service representative.
Load a new ribbon. Then press the
[RESTART] key.
Remove the backing paper from the Built-
In Rewinder Unit. Then press the
[RESTART] key.
Turn off the printer, and allow it to cool
down (about 3 minutes). If this does not
solve the problem, call a TOSHIBA TEC
authorised service representative.
Replace the Print Head.
Turn the printer off and then on. If this
does not solve the problem, turn off the
printer again, and call a TOSHIBA TEC
authorised service representative.
1. Plug in the Power Cord.
2. Test with a power cord from another
3. Check the fuse or breaker.
1. Load the media properly.
2. Solve the error in the message display.
1. Load the media properly.
2. Load the ribbon properly.
3. Install the print head properly. Close
4. Select an appropriate ribbon for the
1. Select an appropriate ribbon for the
2. Clean the print head using the Print
1. Attach the Cutter Cover properly.
2. Remove the jammed paper.
3. Clean the cutter blade.
E5- 2
ENGLISH VERSION EO1-33034
5.2 Possible Problems
Solutions
[RESTART] key.
press the [RESTART] key.
Solutions
electric appliance.
(See Section 5.1 for more detail.)
the Print Head Block.
media type being used.
media type being used.
Head Cleaner or a cotton swab slightly
moistened with ethyl alcohol.