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Troubleshooting
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Summary of Contents for Digi Connect Tank v2
- Page 1 Digi Connect® Tank User Guide...
- Page 2 Information in this document is subject to change without notice and does not represent a commitment on the part of Digi International. Digi provides this document “as is,” without warranty of any kind, expressed or implied, including, but not limited to, the implied warranties of fitness or merchantability for a particular purpose.
- Page 3 Digi Technical Support: Digi offers multiple technical support plans and service packages to help our customers get the most out of their Digi product. For information on Technical Support plans and pricing, contact us at +1 952.912.3444 or visit us at www.digi.com/support.
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Page 4: Table Of Contents
Contents Digi Connect® Tank v2 User Guide Get started Verify product components Assemble the device Activate a SIM card LED indicators Device controls Technical specifications Cellular specifications Sensor specifications General product specifications Hardware Maximum power and frequency bands Safety notices Installation considerations... - Page 5 Install the device on a tank Check network coverage Manage Connect Tank with Remote Manager About using Remote Manager with Connect Tank Before you begin Add a device to Digi Remote Manager Alarm reports and options Configure alarms High and low thresholds Hysteresis...
- Page 6 Alarms while filling the tank Metal tank issues Regulatory information FCC certifications and regulatory information Declaration of Conformity (DoC) CE mark (Europe) Digi Connect® Tank v2 User Guide...
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Page 7: Digi Connect® Tank V2 User Guide
Digi Connect® Tank v2 User Guide Digi Connect Tank v2 allows you to remotely monitor the liquid level in a single tank. The Connect Tank device operates wirelessly by running on a long-life battery and communicating through the cellular network. -
Page 8: Get Started
Make sure you have the necessary parts in the box. Connect Tank includes the following components: Connect Tank Battery Gasket lubricant The following accessories are available through Digi International Inc. For more information, see the Digi Connect Tank product support page. Activated SIM card NPT adapter... - Page 9 See Battery inspection for more information. To assemble the device: 1. Use a 9/64-inch or 3.5 mm hex key to loosen the four retaining screws and open the Connect Tank enclosure cover. Digi Connect® Tank v2 User Guide...
- Page 10 Press the SIM card tray onto the board. f. Lock the SIM card tray by gently pushing the metal bar toward the top of the SIM card holder. Digi Connect® Tank v2 User Guide...
- Page 11 If you are using a 2-inch NPT adapter, you should only use the adapter available through Digi International (part number 76000910). This adapter has been modified specifically to not cause reflections of the ultrasonic signal. Standard 2-inch NPT adapters will interfere with the ultrasonic signal and cause incorrect tank level readings.
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Page 12: Activate A Sim Card
0.79 to 1.92 newton meters (7 to 17 inch pounds). Activate a SIM card You can activate a SIM card from your cellular provider or from Digi. 1. Your SIM card provider needs the following information: Connect Tank IMEI number: The IMEI number is on the label on the Connect Tank... -
Page 13: Device Controls
Blue blinking: Indicates the battery life is greater than the Battery Life threshold alarm. For more information about the Battery Life threshold, see Battery life. Device controls The following figure shows the controls for setting up and configuring the Connect Tank device. Digi Connect® Tank v2 User Guide... - Page 14 Press this button to restart the device when it is not responding to inputs (from the CLI or otherwise), such as when one or both lights remain on for an extended period of time. Digi Connect® Tank v2 User Guide...
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Page 15: Technical Specifications
Built-in SIM slot Sensor specifications The following table provides a summary of the Connect Tank v2 sensor specifications. Note Range figure estimates are based on free-air terrain with limited sources of interference. Actual range will vary based on transmitting power, orientation of transmitter and receiver, height of... -
Page 16: General Product Specifications
4 inches (100 mm) to 1 foot (0.3meters) to 5 feet (1.5 meters) 12 feet (3.7 meters) General product specifications The following table provides a summary of the Connect Tank v2 general product specifications. GPS/Glonass Channels GPS: up to -161 dBm Tracking sensitivity Glonass: up to -158 dBm GPS: up to 2.5m... - Page 17 7.0 in x 5.15 in x 6.0 in (17.8 cm x 12.9 cm x 15 cm) (L x W x H) Weight 1.25 lbs LEDs Battery, Network Enclosure material Valox (note: Massa sensor is PVC/PPA) Enclosure rating NEMA 4X Mounting 1” NPT Digi Connect® Tank v2 User Guide...
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Page 18: Hardware
However, cellular-based products contain radio devices that require specific consideration. Make sure you read and understand all of the safety notices, warnings, and cautions for this product. Digi International assumes no liability for failure to comply with these precautions. -
Page 19: Installation Considerations
Do not attempt to repair the product. Any attempt to service or repair the device by the user will void the product warranty. Connect Tank must be maintained by Digi or a Digi qualified technician only. Always use the designated battery, model number 76000912, from Digi. You must remove the unit from the installation or unclassified hazard location before opening the enclosure due to the risk of screws or batteries falling into the storage tank. -
Page 20: Rf Exposure Statement
RF exposure statement In order to comply with RF exposure limits established in the ANSI C95.1 standards, ensure users maintain a distance from the product of no less than 20 cm (approximately 7.8 inches). Digi Connect® Tank v2 User Guide... -
Page 21: Ul/Cul Conformity
Connect Tank should be used in an area of not more than pollution degree 2, as defined in EN 60664-1. Digi complies with the ATEX Directive to ensure a safe working environment when working with equipment in potentially explosive atmospheres. The Connect Tank device is compliant to the ATEX Directive under Certification DEMKO 14 ATEX 1416X. -
Page 22: Atex Marking
Do not use flammable cleaning agents. ATEX marking The device must include the markings described in the following table. Mark Description ATEX logo Digi Connect® Tank v2 User Guide... - Page 23 (for example, failure of a lamp). Digi Connect® Tank v2 User Guide...
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Page 24: Safety Information
CAUTION! The device is sensitive to electrostatic discharge (ESD). The Connect Tank device must be maintained only by Digi or a Digi qualified technician. Before assembling the device, note the following: To avoid the risk of the screws or battery falling into the storage tank, do not assemble the device in the installation area. -
Page 25: Cellular And Gps Communication
If the battery appears to be damaged or is dropped during installation, do not use the battery and dispose of it properly. Please contact Digi Technical Support at 952-912-3444 or Tech.support@digi.com to order a replacement battery. -
Page 26: Initial Connect Tank Configuration
Connect Tank device; see Manage Connect Tank with Remote Manager. About waking the device Wake the device Connect to the device using the CLI Register Connect Tank on a cellular network CLI commands Digi Connect® Tank v2 User Guide... -
Page 27: About Waking The Device
2. Connect a USB type A to B cable from your computer to the USB type B port. Note Do not use the mini USB port, which is covered by a red X in the graphic below. Digi Connect® Tank v2 User Guide... - Page 28 Connect to the device using the CLI You may need to install device drivers or wait for your computer to automatically install them when connecting Connect Tank to a computer using a USB cable. Digi recommends drivers available at www.ftdichip.com/Drivers/VCP.htm.
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Page 29: Register Connect Tank On A Cellular Network
APN before completing the following steps. Note If you purchased Digi Bundled Services, the cellular connection is already configured on your Connect Tank and you can skip this section. To register the device on a cellular network: 1. -
Page 30: Cli Commands
The following table provides all of the available CLI commands for configuring the device and viewing status information. Command Use Options fwupdate Update the Make sure the terminal program is able to transfer YMODEM files. firmware with a firmware image Digi Connect® Tank v2 User Guide... - Page 31 User disconnects: Number of normal disconnections since power up. Monitoring errors: Number of cellular modem errors since power up. Device resets: Number of times cellular modem was reset to recover from errors since power up. Digi Connect® Tank v2 User Guide...
- Page 32 Access point name for the cellular network (supplied by your cellular service provider). Settings: Note If you purchased Digi Bundled Services, the cellular connection is already configured on your Connect Tank. Minimum length: 1 character Maximum length: 63 characters...
- Page 33 Initial Connect Tank configuration CLI commands Command Use Options Minimum length: 1 character Maximum length: 63 characters Printable characters and spaces only (no quotation marks or backslashes) No value: disabled (no user name required) Digi Connect® Tank v2 User Guide...
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Page 34: Install Connect Tank
Use the information in the following sections to install the Connect Tank device correctly and to troubleshoot inaccurate liquid level issues. Before you begin Install the device on a tank Check network coverage Digi Connect® Tank v2 User Guide... -
Page 35: Before You Begin
Make sure the ultrasonic sound beam’s transmission path does not have any obstructions. Position the device as close as possible to the center of the tank’s diameter. For troubleshooting installation, see Troubleshooting. Digi Connect® Tank v2 User Guide... -
Page 36: Check Network Coverage
If the device does not connect to the cellular network, see Device not connected to the cellular network. Note Proper network coverage helps reduce power consumption, leading to improved battery life. Digi Connect® Tank v2 User Guide... - Page 37 Manage Connect Tank with Remote Manager Digi Remote Manager is a cloud-based device management platform that allows you to connect any device to any application, anywhere. Remote Manager gives you the tools you need to manage many devices quickly and effectively, as well as insight into the health and current state of your entire device network.
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Page 38: About Using Remote Manager With Connect Tank
Digi Device Cloud and Digi Remote Manager®, under the Remote Manager name. This phased process does not affect device functionality or the functionality of the web services and other features. However, you will find instances of both Device Cloud and Digi Remote Manager in some documentation, firmware, and user interfaces. -
Page 39: Alarm Reports And Options
To add a device to Remote Manager: 1. Sign in to your Remote Manager account: If you need to create an account, go to Remote Manager at remotemanager.digi.com, click Sign up, and complete the form to create your account. If you already have an account, go to Remote Manager at remotemanager.digi.com... -
Page 40: High And Low Thresholds
(such as 10 inches) is near the top of the tank; a larger distance (such as 70 inches) is near the bottom of the tank. Note Actual measurements depend on your tank size. Digi Connect® Tank v2 User Guide... -
Page 41: Hysteresis
For example, if your high alarm threshold is 20 inches and your hysteresis value is 10 inches, then your high alarm hysteresis is 30 inches. The following figure shows how a high alarm and hysteresis work in a tank. Digi Connect® Tank v2 User Guide... -
Page 42: Sensor Error And Battery Life
Sensor error: Connect Tank reports an error to Remote Manager when it detects an issue with the device's sensor. Battery life: Connect Tank reports the battery life percentage when it falls below the percentage that you configure for this option. Digi Connect® Tank v2 User Guide... -
Page 43: Configure Device (Report) Settings
Manager. 2. Click Device Management > Devices. 3. Double-click the Connect Tank you want to configure. 4. Click Configuration > Device Settings. 5. Enter appropriate values for each option. 6. Apply the configuration changes: Digi Connect® Tank v2 User Guide... -
Page 44: Custom Scaled Values For Tank Data
You should enter the tank information in Remote Manager as shown in the following figure: The result of the custom value calculations is reported in the cval data stream. For more information, Data streams reference information. Digi Connect® Tank v2 User Guide... -
Page 45: Configure Cellular Options
Remote Manager. Configure Remote Manager settings Remote Manager settings options for Connect Tank are configured by default and require updates only when instructed by Digi Technical Support. For details about these options, see Device Cloud option definitions. -
Page 46: Remote Manager Option Definitions For Connect Tank
Specifies the battery life percentage that generates a low 1-100 Life battery alarm report. Cellular option definitions The following table provides Remote Manager cellular setting options for Connect Tank. For additional information about using these options, see Configure cellular options. Digi Connect® Tank v2 User Guide... -
Page 47: Device Cloud Option Definitions
Option Description Range Default How often the device sensor Read 5 minutes to 1440 minutes (24 hours) reads the liquid level in a tank. Sensor minutes The time is measured in Every minutes. hours) Digi Connect® Tank v2 User Guide... - Page 48 GPS location to Remote Every Manager. Example: 10 = sends the GPS location once every 10 reports If 2 reports are sent per day, then the GPS location is sent once every 5 days. Digi Connect® Tank v2 User Guide...
- Page 49 Enables or disables waveform Waveform Off/On data collection when each collection report is sent. Use for debugging. Note Enabling this option increases your cellular data usage and should be used only for debugging purposes. Digi Connect® Tank v2 User Guide...
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Page 50: Use Remote Manager To View Device And Sensor Data Streams
Tank settings in Remote Manager have a corresponding three-letter short name, as shown in the following image. The short names are useful when using data streams to analyze sensor data. To learn more about: Digi Connect® Tank v2 User Guide... -
Page 51: View Device Data Streams
The following table provides Remote Manager data streams descriptions for Connect Tank. For additional information about data streams, see About data streams. Short name Long name Description Alarm Battery Life threshold setting; for example, 75 (percent). battery Digi Connect® Tank v2 User Guide... - Page 52 Tank Total Height (tht) Tank Sensor Offset (off) Tank Total Volume (vol) Reason the device woke up: Device wake 2 — normal reading or report reason 3 — alarm reading or report 8 — wakeup report Digi Connect® Tank v2 User Guide...
- Page 53 Sensor error state: Sensor error 0 — sensor error 1 — no error Send start Number of minutes after midnight UTC that the new day begins and the first time report of the day is sent. Digi Connect® Tank v2 User Guide...
- Page 54 Distance in inches the device sensor is from the surface of the liquid. Total volume of the tank in the defined unit, such as gallons (unit defined in Total tank Tank Volume Unit). volume Digi Connect® Tank v2 User Guide...
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Page 55: Connect Tank Maintenance
Use Remote Manager to remotely update Connect Tank firmware. Using this method, the firmware is updated the next time the device connects to Remote Manager. 1. Go to www.digi.com/support to download the Connect Tank v2 firmware file. 2. Sign in to Remote Manager. -
Page 56: Update The Firmware Using The Cli
Do not use the mini USB port, which is covered by a red X in the graphic below. You may need to install device drivers or wait for your computer to automatically install them when connecting Connect Tank to a computer using a USB cable. Digi recommends drivers available at www.ftdichip.com/Drivers/VCP.htm. -
Page 57: Battery Replacement
4. Place the new battery in the battery holder and connect the wiring to the battery port. Make sure the battery and its wiring are properly placed. 5. Press the Wake button and wait for the battery LED to slowly blink blue five times and then remain off. Digi Connect® Tank v2 User Guide... - Page 58 Make sure that the battery holder in the cover aligns with the battery holder in the base. This ensures that a gap does not appear between the cover and the base. d. Verify that an adequate seal is present between the cover and the base. e. Tighten the screws. Digi Connect® Tank v2 User Guide...
- Page 59 Connect Tank maintenance Battery replacement CAUTION! Cover screws are required as part of the safety rating. When tightening the cover screws, use a screw torque of 0.79 to 1.92 newton meters (7 to 17 inch pounds). Digi Connect® Tank v2 User Guide...
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Page 60: Troubleshooting
Troubleshooting This section provides troubleshooting information and resources for a Connect Tank device. You need physical access to the device to perform the procedures in this section. Digi International provides the following additional online resources: Knowledge Base: www.digi.com/support/kbase Support forum: www.digi.com/support/forum... -
Page 61: Troubleshooting Connect Tank Reports And Alarms
Connect Tank reports an error (see ser), but does not report a value (see val). Make sure there is a minimum of 7 inches between the Connect Tank sensor and the maximum liquid level. Digi Connect® Tank v2 User Guide... -
Page 62: High Liquid Reports
(such as a ladder). Fix: Make sure the device is installed as close as possible to the center of the tank’s diameter to avoid any obstructions between the sensor and the surface of the liquid. Digi Connect® Tank v2 User Guide... - Page 63 Fixes: Use a standpipe that is wide enough or short enough for the ultrasonic sound beam to clear it. Use a Digi-provided custom adapter that is designed to reduce reflections from standpipes. Contact Digi for more information. Reduce the sensor’s sensitivity setting; work with the sensor manufacturer directly to adjust the sensitivity setting.
- Page 64 Metal tanks sometimes have vibrations that travel through the metal and reflect to the sensor causing occasional bad readings. Install a rubber gasket between the Connect Tank enclosure and the tank’s metal surface to prevent the vibrations from affecting Connect Tank. Digi Connect® Tank v2 User Guide...
- Page 65 FCC ID. Modifications (FCC 15.21) Changes or modifications to this equipment not expressly approved by Digi may void the user’s authority to operate this equipment. Declaration of Conformity (DoC) Digi has issued Declarations of Conformity for the Connect Tank concerning emissions, EMC, and safety.
- Page 66 Regulatory information CE mark (Europe) Digi customers assume full responsibility for learning and meeting the required guidelines for each country in their distribution market. Refer to the radio regulatory agency in the desired countries of operation for more information. CE mark (Europe) The Connect Tank is certified for use in several European countries.
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