Samsung TU7000 E-Manual page 108

The problem
The speakers are making an odd
sound.
The sound is interrupted.
Whenever a function is used on
the TV or the channel is changed,
the TV voices the activity.
The TV explains in voice-over the
video scenes displayed on the
screen.
The TV audio is not being played
through the AV receiver.
The sound is not heard clearly.
Run Sound Test.
• Settings
Make sure that the audio cable is connected to the correct audio output connector on
the external device.
For antenna or cable connections, check the signal information. A low signal level
may cause sound distortions.
• Settings
Information
The sound may frequently be interrupted when a Bluetooth speaker is used. Make
sure that the Bluetooth speaker and the wireless access point are on a straight line,
and the Bluetooth speaker is placed as close as possible to the TV.
To minimize interruptions, we recommend a wireless access point that uses a 5 GHz
frequency.
When the symptom persists, it is recommended to use wired connection such as HDMI
eARC and Optical.
HDMI (ARC) is supported by some models. Check the HDMI port name of the
purchased product's model.
Turn off the Voice Guide function in
• Settings
Guide
Check the A/V receiver's power supply and its settings.
• When connecting the optical cable between the TV and A/V receiver, make sure
that the sound output is set
• In case of HDMI eARC connection, make sure that it is connected to the eARC
dedicated HDMI port on your TV. However, the eARC can be used only when the
A/V receiver supports the eARC feature.
HDMI (ARC) is supported by some models. Check the HDMI port name of the
purchased product's model.
Change to an appropriate sound mode.
• Settings
This function may not be supported depending on the model.
- 108 -
Try this!
Support Device Care
Support Device Care
Voice Guide Settings.
General Accessibility
Optical on your TV.
Sound Sound Mode
Self Diagnosis Sound Test
Self Diagnosis Signal
Voice Guide Settings Voice