Matrix EB006 User Manual page 44

Warranty statement
These products should not be used in safety critical, or
life support systems. In no circumstances should these
products be connected directly to voltage supplies greater
than 24V.
Definitions
"The Company" shall refer to Matrix Technology Solutions
Ltd.
"The Package" shall refer to the hardware, software and
other component parts of this product.
"The Period" shall be one year from the date of delivery.
Warranty
The Company warrants that this Package is free from
significant defects in materials and workmanship for the
Period. This warranty is not transferable, and does not
include software upgrades.
Checking your product
This Package has been tested in the factory in accordance
with the Company's quality guidelines. We strongly
recommend that you carry out your own tests with this
product, in accordance with the User Test guidelines
available for the product, which will confirm for you that
this Package meets the specification for which it has been
designed.
Exclusions
This Package, or parts of it, should not be used in life-critical
applications. This warranty does not apply in the following
cases:
• Where a Package that has been damaged as a result of
using the Package other than for its intended use.
• Where the Package has been modified.
• As a result of service by a person not authorized by the
Company.
• Where damage occurs through improper transportation
or packing.
• Where this Package is damaged through physical damage.
• Where parts of this Package are lost or damaged.
To the consumable parts of this Package – e.g. chips or
components supplied with this Package including chips
on programming systems which can be damaged by
erroneous use.
Disclaimer
Except for the limited warranties made in this document
the Company disclaims all other warranties – expressed,
implied or statutory – including but not limited to implied
warranties of merchantability or fitness for a particular
purpose. In no event shall the Company be liable for any
incidental, special, or consequential damages, including but
not limited to loss of business, profits, whether in action,
contract or tort or based on a warranty, arising out of or in
connection with the use or performance of this Package.
The only warranty offered is the repair, or replacement of
the Package or parts thereof at the Company's discretion.
The Company has the option to offer a refund, at its own
discretion, under all circumstances.
Obtaining warranty service
Subject to the provisions above you are entitled to service
with respect to the Package with the following terms and
conditions:
Claims will only be honoured if made within the Period.
• Before making a claim please review the Technical
Support section of the documentation – supplied
electronically – and contacting our technical support
representatives.
• If you have problems please contact the Company
by phone and your assistance will be required in
running any diagnostic tests the Company may feel
suitable to ascertain where the problem with the
Package lies. This will help in reducing the number of
'no defect found' problems in our service centre.
• Where a diagnostic test by phone identifies one
component is at fault the Company may send – by
post or courier at the Company's expense – a
replacement part.
• Where a diagnostic fault determines that an upgrade
of software is required then the Company reserves
the right to ship this using email.
• Where it is not possible to determine the fault and
repair it remotely then the Package, or parts of it,
will need to be returned – at no cost to the
Company – to the Company. Please provide proof
of purchase and serial numbers for any parts of the
Package.
• The company will determine the fault with all
returned Packages.
• Where returned Packages are found to be defective
in materials or workmanship then the Company will
replace or repair the Package at its own expense,
and will reimburse for any postal or courier
expenditure incurred in sending defective Packages
back to the Company.
• Where no fault is found with returned Packages the
Company reserves the right to make a reasonable
charge to compensate the Company for the time
taken to service the Package.
MATRIX
t: +44 (0)1422 252380
e: sales@matrixtsl.com
www.matrixtsl.com