Limited Warranty - Microsoft Xbox 360 Important Information Manual

Any evidence of any attempt to open and/or modify the Xbox 360
console, including any peeling, puncturing, or removal of any of the
labels, will, for safety reasons, void the Limited Warranty and render
the Xbox 360 console ineligible for authorised repair. Modifying your
console can result in a permanent ban from the Xbox service.

lIMIteD WarrantY

bY UsInG YoUr XboX 360 e, KIneCt sensor, or
aCCessorY YoU aGree to tHIs WarrantY. beFore
settInG It Up, please reaD tHIs WarrantY CareFUllY.
IF YoU Do not aCCept tHIs WarrantY, Do not Use
YoUr XboX 360 e,KIneCt sensor, or aCCessorY.
retUrn It UnUseD to YoUr retaIler or MICrosoFt
For a reFUnD.
Contact Microsoft at: http://www.xbox.com/zh-HK for
Hong Kong; http://www.xbox.com/ko-Kr for Korea;
http://www.xbox.com/zh-sG for Singapore; and
http://www.xbox.com/zh-tW for Taiwan or call 3071-4868
for Hong Kong; 080 791-0880 for Korea; 6622-1626 for
Singapore; and 00801 44 4231 for Taiwan. This warranty gives
You specific legal rights. You may also have other rights which
vary from country to country. This warranty applies to the
maximum extent permitted by law and unless restricted or
prohibited by law.
1. Definitions
(a) "Xbox 360 E" means a new Xbox 360 E console
purchased from an authorised retailer.
(b) "Accessory" means a new Microsoft branded Xbox 360
or Xbox 360 E hardware accessory purchased from an
authorised retailer. A hard disk drive is an Accessory
whether preinstalled or purchased separately.
(c) "Kinect Sensor" means a new Kinect Sensor purchased
from an authorised retailer.
(d) "Express Warranty Period" for Xbox 360 E and
Kinect Sensor, means 1 year from the date You
purchased it; and for Accessories, means 90 days
from the date You purchased it.
(e) "You" means the original end-user and "Your" will be
construed accordingly.
(f) "Normal Use Conditions" means ordinary consumer
use under normal home conditions according to the
instruction manual for the Xbox 360 E, Kinect Sensor,
or Accessory.
(g) "Microsoft" means Microsoft Corporation.
(h) "Hong Kong" means the Hong Kong Special
Administrative Region of the People's Republic of China.
2. Warranty
(a) During the Express Warranty Period, Microsoft
warrants, only to You, that the Xbox 360 E, Kinect
Sensor, or Accessory will not malfunction under
Normal Use Conditions ("Express Warranty").
(b) This is the only express warranty or condition Microsoft
gives for Your Xbox 360 E, Kinect Sensor, or Accessory
and Microsoft gives no other guarantee, warranty,
or condition. No one else may give any guarantee,
warranty, or condition on Microsoft's behalf.
(c) YOU MAY HAVE AN IMPLIED WARRANTY UNDER
STATUTE, INCLUDING AN IMPLIED WARRANTY
OF MERCHANTABLE QUALITY OR FITNESS FOR A
PARTICULAR PURPOSE ("Implied Warranty").
3. How to Get Warranty service
(a) Before starting the warranty process, please use the
trouble-shooting tips in the Support section at:
http://www.xbox.com/zh-HK for Hong Kong;
http://www.xbox.com/ko-Kr for Korea;
http://www.xbox.com/zh-sG for Singapore; and
http://www.xbox.com/zh-tW for Taiwan.
(b) If the troubleshooting tips don't resolve Your problem,
then follow the online repair process in the Support
section at http://www.xbox.com/zh-HK for Hong
Kong; http://www.xbox.com/ko-Kr for Korea;
http://www.xbox.com/zh-sG for Singapore; and
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x188018903MNL.indd 4
http://www.xbox.com/zh-tW for Taiwan. If you do
not have access to the Internet, you can call 3071-4868
for Hong Kong; 080 791-0880 for Korea; 6622-1626 for
Singapore; and 00801 44 4231 for Taiwan.
(c) Before sending Your Xbox 360 E, Kinect Sensor, or
Accessory to Microsoft for service, be sure to keep
a copy of any data You want to save, and delete
anything You consider confidential. Microsoft is not
responsible for Your data and may erase it. Reasonable
costs associated with transport (including packaging)
for warranty service will be borne by Microsoft if the
Xbox 360 E or Accessory is covered by the Express
Warranty or any Implied Warranty.
4. Microsoft's responsibility
(a) After You return Your Xbox 360 E, Kinect Sensor, or
Accessory to Microsoft for service, Microsoft will
inspect it.
(b) If Microsoft determines that the Xbox 360 E,
Kinect Sensor, or Accessory malfunctioned during
the Express Warranty Period or any Implied Warranty
period under Normal Use Conditions, Microsoft will (at
its option) repair or replace it, or refund the purchase
price to You. Repair may use new or refurbished parts.
Replacement may be with a new or refurbished unit.
(c) After repair or replacement, Your Xbox 360 E, Kinect
Sensor, or Accessory will be covered by this warranty
for the longer of the remainder of Your original Express
Warranty Period or Implied Warranty period or 95 days
after Microsoft ships it to You.
(d) MICROSOFT'S RESPONSIBILITY TO REPAIR OR REPLACE
YOUR XBOX 360 E, KINECT SENSOR, OR ACCESSORY,
OR TO REFUND THE PURCHASE PRICE, IS YOUR
EXCLUSIVE REMEDY.
(e) If Your Xbox 360 E, Kinect Sensor, or Accessory
malfunctions after the Express Warranty Period, or any
Implied Warranty period expires, there is no warranty
of any kind. After the Express Warranty Period, or
any Implied Warranty period expires, Microsoft may
charge You a fee for its efforts to diagnose and service
any problems with Your Xbox 360 E, Kinect Sensor, or
Accessory.
5. Warranty exclusions
Microsoft is not responsible and this Express Warranty does not
apply if Your Xbox 360 E, Kinect Sensor, or Accessory is:
(a) damaged by use with products not sold or licenced
by Microsoft (including, for example, games and
accessories not manufactured or licenced by Microsoft,
and "pirated" games, etc.);
(b) used for commercial purposes (including, for example,
rental, pay-per-play, etc.);
(c) opened, modified, or tampered with (including,
for example, any attempt to defeat any Xbox 360 E,
Kinect Sensor, or Accessory technical limitation,
security, or anti-piracy mechanism, etc.), or its serial
number is altered or removed;
(d) damaged by any external cause (including, for
example, by being dropped, used with inadequate
ventilation, etc., or failure to follow instructions in the
instruction manual for the Xbox 360 E, Kinect Sensor,
or Accessory); or
(e) repaired by anyone other than Microsoft.
6. eXClUsIon oF CertaIn DaMaGes
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MICROSOFT IS
NOT RESPONSIBLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL,
OR CONSEQUENTIAL LOSSES OR DAMAGES; ANY LOSS OF DATA,
PRIVACY, CONFIDENTIALITY, OR PROFITS; OR ANY INABILITY TO
USE YOUR XBOX 360 E, KINECT SENSOR, OR ACCESSORY. TO THE
MAXIMUM EXTENT PERMITTED BY LAW, THESE EXCLUSIONS
APPLY EVEN IF MICROSOFT HAS BEEN ADVISED OF THE
POSSIBILITY OF THESE LOSSES OR DAMAGES. Some countries do
not allow the exclusion or limitation of certain losses or damages,
so this limitation or exclusion may not apply to You.
3/13/13 5:42 PM