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Sony Xperia XZ1 Manual
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Sony Xperia XZ1 Manual

Sony Xperia XZ1 Manual

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Troubleshooting
Have you tried this?
Xperia™ XZ1 Dual SIM support overview
There are a few things you should try first when you experience problems with your device:
Restart
By restarting your device you turn off all running applications and free up memory. This
sometimes automatically solves problems with your device . If the device won't restart
normally, you can force your device to restart. No settings or personal data are deleted
during a forced restart.
To restart your device
Your device may fail to restart if the battery level is low. Connect your device to a
charger and try restarting again.
1. Press and hold down the power key
2. In the menu that opens, tap Restart. The device restarts automatically.
To force the device to restart or shut down
3. Press and hold down the power key
time for 6 seconds.
4. Your device vibrates once. Depending on whether you wish to force the device
to restart or shut down, proceed as follows.
Update
If you wish to force restart the device: Release the keys at this point. The
device restarts.
If you wish to force shut down the device: Continue pressing the keys.
After a few seconds, the device vibrates three times and turns off.
.
and the volume up key at the same

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Summary of Contents for Sony Xperia XZ1

  • Page 1 Troubleshooting Have you tried this? Xperia™ XZ1 Dual SIM support overview There are a few things you should try first when you experience problems with your device: Restart  By restarting your device you turn off all running applications and free up memory. This sometimes automatically solves problems with your device .
  • Page 2  Update your device to ensure that you have optimal performance and the latest enhancements. Read about how to update and find latest software version. Reset  Perform a factory data reset. This is sometimes the best solution if your device stops functioning properly.
  • Page 3 If you have trouble charging your Xperia™ device, start by making sure that you are using an original Sony charger and a USB Type-C cable specifically intended for charging your device. Try to charge the device with a different USB cable connected to the USB port of a computer.
  • Page 4  If you wish to force restart the device: Release the keys at this point. The device restarts.  If you wish to force shut down the device: Continue pressing the keys. After a few seconds, the device vibrates three times and turns off. To turn on the device 3.
  • Page 5 Make sure that you use an original Sony USB Type-C charger specifically intended for charging your device. Use an original Sony charger plugged into a wall socket to charge your Xperia™ device. Your Xperia™ device charges much slowly when you charge it using a computer and the USB cable.
  • Page 6  You can force your device to restart or shut down in situations where it stops responding or won't restart normally. No settings or personal data get deleted during a forced restart. To force the device to restart or shut down 1.
  • Page 7 To enable or disable Battery Care 0. Find and tap Settings > Battery > Battery Care. 1. Tap the slider to enable or disable Battery Care. Learned patterns of the regular charging cycle are saved by Battery Care. Even if the function has been disabled, it adopts to the learned patterns after enabling the function again.
  • Page 8 7. Open the Xperia™ Companion software on the computer, but do not connect your Xperia™ device until you're told to in the five-step instruction in the Xperia™ Companion window. 8. Select Software repair on the computer screen. 9. Follow the on-screen instructions to reinstall the software and complete the repair.
  • Page 9 2. Tap , then tap Settings. 3. Select an account. 4. Tap Check frequency > Check frequency and select an option.  Keep track of your battery consumption and see which applications are using the most power. To review and reduce your battery consumption 1.
  • Page 10 1. Find and tap Settings > Network & Internet. 2. Drag the slider beside Airplane mode to the right.  Use an original headset from Sony to listen to music. A headset consumes less battery power than the device's loudspeakers. ...
  • Page 11 Your device does not revert to an earlier software version of Android when you perform a factory data reset. My device freezes or applications suddenly shut down Xperia™ XZ1 Dual SIM support overview  Downloaded applications can cause your device to behave unexpectedly or affect its performance.
  • Page 12 5. In the menu that opens, tap > OK.  Update your device to ensure that you have optimal performance and the latest enhancements. Read about how to update and find latest software version.  Perform a factory data reset. This is sometimes the best solution if your device stops functioning properly, but note that it will delete all personal content saved on the internal memory of your device.
  • Page 13 If the problem occurs when your device is charging, make sure that you are using an original Sony charger and a USB cable specifically intended for charging your device. Other chargers may have a negative impact on the functionality of the touchscreen.
  • Page 14 1. Press and hold down the power key 2. When the Xperia™ logotype appears, release the power key, then press and hold the volume down key until Safe mode appears on the screen. To exit Safe mode, restart the device. To uninstall an application from the Application screen Only downloaded apps can be fully uninstalled.
  • Page 15 ® 0. Make sure that Xperia™ Companion is installed on your PC or Mac 1. Connect your device to the computer using a USB Type-C™ cable. 2. Computer: Open the Xperia™ Companion software if it is not automatically launched. After a few moments, the computer detects your device. 3.
  • Page 16  Turn off your device and then turn it back on. By doing this you turn off all running applications and free up memory, which sometimes automatically solves the issue.  Make a call to another phone to confirm that there isn’t a problem with the ear speaker of the phone you were calling when the problem arose.
  • Page 17 Only downloaded apps can be fully uninstalled. 4. Touch and hold the app icon until the device vibrates. 5. In the menu that opens, tap > OK.  Update your device to ensure that you have optimal performance and the latest enhancements.
  • Page 18 1. Find and tap Settings > Network & Internet. 2. Drag the slider beside Airplane mode to the left.  Restart your Xperia™ device and then try to use the app again.  If STAMINA mode is activated, deactivate it and restart your device. To save battery power, STAMINA mode disables some functions on your device.
  • Page 19 To clear application data 1. Find and tap Settings > Apps & notifications > App info. 2. Select an application or service, then tap Storage > CLEAR DATA > OK. When you clear application data, data for the selected application is deleted from your device permanently.
  • Page 20 If your computer has a firewall, make sure that the firewall doesn't prevent the relevant update applications from running. Checking the firewall Check your firewall and make sure that the applications listed below are allowed to access the internet. If you are using a PC: Sony Mobile Update Engine.exe Xperia Companion.exe Xperia Companion Agent.exe...
  • Page 21 Contact your network administrator for further assistance.  Make sure that you are using an original Sony USB Type-C cable specifically intended for your device and that it is properly connected to the device and computer. ...
  • Page 22 Results: All user data on the internal memory of your device will be deleted, including downloaded apps, photos, and device settings. Unless you remove the SD card before you reset your device, user data on the card will in most cases be deleted.
  • Page 23  As a temporary solution, press the power key lightly. If the screen isn’t turned back on, press the power key again.  Make sure that you have removed the temporary protection film that covered the screen when you first bought your Xperia™ device. The film is only designed to protect the screen during shipping and is easy to peel off.
  • Page 24 Make sure that your SIM card is working properly. Insert your SIM card in another device. If this works, it is probably your device that is causing the problem. In this case, contact the nearest Sony Mobile service centre. Search for a network from the device to check if any networks are available.
  • Page 25 Your device may fail to restart if the battery level is low. Connect your device to a charger and try restarting again. 3. Press and hold down the power key 4. In the menu that opens, tap Restart. The device restarts automatically. Make sure you have subscribed to use the internet over a mobile network.
  • Page 26 3. Find and tap Android System > USB charging this device > Tap for options., then select Transfer files.  Make sure that you are using an original Sony USB Type-C cable specifically intended for your device and that it is properly connected to the device and computer. ...
  • Page 27  If your device has a memory card, turn off the device and then remove and reinsert the memory card. Restart your computer. Turn on the device and then reconnect the device to the computer using the USB cable.  Restart the device and the computer.
  • Page 28 Device: Click here to check for software updates for your device. Router: Contact the router manufacturer for instructions on how to update the router software.  Check the following router settings using a computer. If you are not sure how to change the settings, check the user guide of the router or contact your router manufacturer.
  • Page 29 It may take a few seconds before Wi-Fi is enabled.  Remove any protective case from your device to see if the Wi-Fi signal strength improves.  Check that the Wi-Fi sleep policy is set to always have Wi-Fi turned on. To add a Wi-Fi sleep policy 1.
  • Page 30 3. Scroll down and tap Advanced options. 4. Scroll down and, under IP settings, select Static. 5. Scroll down and enter the required settings. 6. Tap Save.  Change the Wi-Fi network security of your router to a different security encryption. For instructions on how to change the network security, check the user guide of the router or contact your router manufacturer.
  • Page 31 If the settings cannot be downloaded to your device, check the signal strength of your mobile or Wi-Fi network connections. Move to an open location free from obstructions or get close to a window and then try again.  You can manually add internet and messaging settings on your device at any time. If necessary, contact your network operator for the required information.
  • Page 32 To delete conversations 5. Find and tap 6. Touch and hold the conversation that you want to delete. 7. Mark the checkbox for the conversation or conversations that you want to delete, then tap > Delete.  Check that the MMS auto download function is enabled in your messaging settings. To enable MMS auto download 0.
  • Page 33  Hold your Xperia™ device and the other NFC compatible device so that the NFC detection areas of each device make contact, and then slowly move your device in all directions. The NFC detection area is generally indicated by  Remove any protective case or cover from your device to verify that it's not blocking the connection.