Zojirushi NL-GAQ10T Operating Instructions Manual page 26

TROUBLESHOOTING GUIDE ( cont. )
Problems
● Was the rice kept warm with the spatula left in the Inner Cooking Pan?
● Was cold rice reheated?
● Did you loosen the rice after cooking was completed?
→ Loosen the rice immediately after cooking is completed.
● Rice may not have been cleaned sufficiently and too much bran may be left.
● Some odor may remain after cooking Mixed Rice or SLOW COOK menu.
→ Clean the Inner Cooking Pan thoroughly and perform "IF THERE IS AN ODOR"
on pg. 46
During Keep
● The Keep Warm mode may not have been used for keeping rice warm.
Warm, rice has an
→ Leaving rice in the Inner Cooking Pan without using the Keep Warm mode may
odor, or rice
cause unwanted odor. → pg. 32
becomes watery:
● Did you clean the Rice Cooker thoroughly after every use?
→ Foul odors or the growth of bacteria may occur depending on how well the unit
is cleaned, the room temperature based on the season or usage environment,
frequent opening and closing of the Outer Lid, the type of rice used, or the way
the rice was cleaned. If you are concerned about odors, it may be effective to
clean the Rice Cooker according to "THE INTERIOR" on pg. 47, then use the
REGULAR KEEP WARM on pg. 37. It can be even more effective to increase
the warming temperature, as described on pg. 52, "IF THE FOLLOWING
OCCUR".
KEEP
● Are you keeping warm a small amount of rice in the Inner Cooking Pan?
During Keep
● Was the Keep Warm mode used for more than 12 hours? → pg. 37
Warm, rice
WARM
● The type of rice and water used may make the rice appear yellow.
becomes yellow
● If you're worried because the rice changes color or is dry, see pg. 52 "IF THE
or dry:
FOLLOWING OCCUR". It may be effective to reduce the Keep Warm temperature.
The Display does
● Does the Display show the current time?
not show the
elapsed Keep
→ Press
Warm time:
● Did you select a menu setting for which the Extended Keep Warm mode is not
available? → pg. 37
● Was the Keep Warm mode used for more than 12 hours?
Extended Keep
→ If the Keep Warm mode is used for more than 12 hours, the Extended Keep
Warm is not
Warm mode will not be accepted.
accepted:
● Is the rice in the Inner Cooking Pan cold?
→ If the temperature of the Inner Cooking Pan is low, the Extended Keep Warm
mode will not be accepted.
The Keep Warm
● If the temperature of the rice is low, or if the Keep Warm time has exceeded 12 hours,
elapsed time
the Keep Warm elapsed time display will blink. (This differs depending on the menu.)
display is blinking: → pg. 37
The Rice Cooker
● Is the current time set correctly?
starts cooking
→ The clock is displayed in 24 hours (military time). Please check and set it again.
immediately after
● If the Timer is set to a shorter time than suggested, the Rice Cooker will begin cooking
the Timer is set:
immediately.
● Is the current time set correctly?
The rice is not
→ The clock is displayed in 24 hours (military time). Please check and set it again.
ready at the set
TIMER
● Cooking may not complete at the set time if the temperature of the room or water is too
time:
low. In addition, the cooking time may be affected by the amount of water or voltage.
COOKING
● Did you press the START / REHEAT button after setting the time?
→ The START / REHEAT button must be pressed to complete setting the Timer.
● Is "7:00" blinking on the Display?
The Timer cannot
→ Unless the current time is set, the Timer function will not be accepted. → pg. 33
be set:
● Have you selected a Menu item that doesn't work with the Timer function?
→ The Timer function is not available in the QUICK and MIXED menu settings.
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Cause (Points to check)
or button to change the display. See pg. 38 "NOTE".
Problems
● The cooking time may have been too short.
→ Be sure to follow the cooking times suggested in the RECIPES. If it still
requires time adjustments, use
SLOW COOK
→ pg. 41
menu food is not
● Did you measure the ingredients accurately?
SLOW
cooked through:
→ Inaccurately measured ingredients may cause boiling-over or undercooking.
● Make sure the Inner Cooking Pan has not deformed.
COOK
→ If the Inner Cooking Pan is deformed, the ingredients may stick on the inside or
be undercooked.
Unable to start
SLOW COOK
● Did you press the SLOW COOK button? → pg. 41
menu setting:
● Is there sufficient water for steaming? → pg. 42
● Are there too many ingredients?
Food does not
→ Reduce the amount of ingredients, or increase cooking time.
steam:
● Are the ingredients too large?
→ Cut ingredients into smaller sizes, or increase cooking time. → pg. 43
"Estimated Steaming Time"
STEAM
COOKING
Steamed food is ● Vegetables: Steaming time is too short. Add more water and continue steaming.
hard:
● Fish and meat: Steaming time is too long. Reduce the steaming time.
● Has too much time elapsed since cooking was completed?
Steamed food is
→ Do not leave on Keep Warm. Take out the ingredients immediately after
cold:
cooking.
The Outer Lid
● If you press the edge of the Open Button, the Outer Lid may be difficult to open. Be sure
cannot be opened:
to press the center of the Open Button.
● Is the Inner Lid Set attached correctly?
The Outer Lid
→ If the Inner Lid Set is not attached, the Outer Lid is constructed so that it will
won't close:
not close, for safety's sake. This is not a malfunction.
The Outer Lid
● Did you close the Outer Lid completely?
opens during
→ Be sure to close the Outer Lid until you hear a click.
cooking:
You mistakenly
put the rice and ● Putting rice and water directly into the Main Body may cause a malfunction. Contact the
water directly into
store where you purchased the product.
the Main Body:
There's a resinous ● When you use this product for the first time, there will be a resinous smell, such as that
OTHER
odor, such as that of plastic, but the odor will lessen as you use the product. If you are concerned about
of plastic: the odor, please see pg. 46 "IF THERE IS AN ODOR".
● If too many appliances are used simultaneously, overload may occur and the breaker
will cut off the electricity.
When power
→ If another appliance is plugged in the same outlet as the Rice Cooker, unplug it
failure occurs:
before resetting the breaker. If the electric supply recovers within 10 minutes,
the Rice Cooker will resume cooking automatically.
The estimated
time until cooking
● When pots of rice are cooked consecutively, the estimated time will not be displayed
completion is not
until the Main Body cools down, but the rice cooking will start. This is not a malfunction.
displayed:
There is rust
colored residue on
● If rice residue is stuck on the Outer Lid or the Inner Lid Set and has discolored, clean it.
the inside of the
→ pg. 47
Outer Lid or the
Inner Lid Set:
Cause (Points to check)
or buttons to change cooking times.
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