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Troubleshooting
Online help
Refer to www.philips.com/support or www.philips.com/storageupdates for:
Interactive help
Frequently asked questions
Firmware updates
Problems and tips
When you have a problem, make sure that the Multimedia Hard Disk contains the latest firmware.
Problem
PC does not detect Multimedia Hard Disk
No reaction to the supplied remote control
No image on TV screen
No sound from the speaker(s) of the audio system
Cannot play a content file
I cannot find the stored files when connected to TV
Subtitles do not work
Subtitles/Angle/Audio/Next or Previous does not work
when playing ISO files
Tip
Check if your Multimedia Hard Disk is connect to
the power outlet
Switch on the Multimedia Hard Disk using the
on/off switch
Unplug the USB cable and plug it back in after 10
seconds
Blue LED will indicate when the device is powered.
Remote control is only functional when the
Multimedia Hard Disk is connected to the TV and
disconnected from the PC.
Check the power supply of the Multimedia Hard
Disk
Switch on the Multimedia Hard Disk
Point the remote control at the Multimedia Hard
Disk
Insert the batteries correctly
Insert new batteries in the remote control
Only the supplied remote control can operate the
Multimedia Hard Disk.
Switch the TV on
Check the cable connections
Set the TV to the correct external input
Switch audio system on
Check the cable connections
Set the audio system to the correct extern al input
Set the output of the Multimedia Hard Disk to the
correct output (left/right RCA = Analog, SPDIF
Optical = Digital)
Make sure that the file format is supported by the
Multimedia Hard Disk
Make sure that you have stored your movies, in the
'Movies' folder, your music in the 'Music' folder and
your pictures in the 'Pictures' folder or in their
subfolders.
Make sure that you have stored your subtitles in
the same folder as the corresponding movie.
Make sure that the subtitle file has the same name
(not the same extension) as the movie file.
•
Some movies have restrictions defined in the
original DVD, which are also present in the
corresponding ISO file
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