Troubleshooting; Router Connection Problems - Sprint S1000R User Manual

Troubleshooting

This chapter contains tips and procedures to help you troubleshoot your S1000R.
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Router connection problems

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LED quick reference
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Using LEDs
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Resetting the S1000R
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FAQs
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Getting help
Router connection problems
If you cannot connect to the S1000R router, there may be a problem with the router, use the following
procedures to diagnose the problem.
Test for connectivity
If the router is properly installed, the LAN connection is OK, and it is powered ON, test the connection by
using the Ping command:
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Open the command prompt window and enter the command:
ping 192.168.16.1
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If no response is received, either the connection is not working, or your PC's IP address is not
compatible with the router's IP Address.
Verify IP addresses
If the PC is using a fixed IP address, its IP address must be within the range 192.168.16.2 to
192.168.16.254 to be compatible with the S1000 router's default IP address of 192.168.16.1. Also, the
Network Mask must be set to 255.255.255.0.
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Refer to the CommScope S1000 Web GUI User Guide (913110) for details on checking the PC's
TCP/IP settings.
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Ensure that your PC and the S1000R router are on the same network segment.
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Ensure you are using the wired LAN interface.
Troubleshooting 21