What should I do if the GPS fails to acquire a lock? ............25 What happens to the S1000R if there is a power outage or if you lose Internet access? .. 25 Can you move the S1000R to another location? ............. 25 Getting help ...........................
Introduction The S1000R is a variant of CommScope’s S1000 platform that uses LTE relay for backhaul connection to Sprint’s core network. The S1000R combines S1000 hardware with Sercomm’s Customer Premise Equipment (CPE) module. The CPE module provides access to user equipment through the backhaul.
Using this guide This user guide introduces you to the services and features of the S1000R. The guide is divided into the following chapters: ● Getting Started ● Configuring the S1000R Router ● Using the S1000R ● Troubleshooting ● Safety information It is important that you read each section and note any special requirements before you use the device.
Getting Started This chapter describes the contents of the box and setting up your S1000R. ● What's in the box ● Setup at a glance ● Setting up your S1000R ● Begin Self-Installation NOTE: When you complete this section, configure WiFi and other services in Configuring the S1000R Router.
Setup at a glance The following diagram shows a typical S1000R setup. Place the unit on its side on a flat surface to expose the bottom of the unit. Getting Started...
Setting up your S1000R Follow these steps to install your S1000R inside your office or other location. Place the unit The following diagram shows a typical placement of an S1000R in a building. Place the device: ● In an elevated location, such as the top of a bookshelf or on a window sill.
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Connect the external GPS antenna 1. Connect the external GPS cable to the GPS port on the bottom of the unit. 2. Position the GPS antenna module on a flat surface near a closed window. NOTE: You may defer step 2 until after the unit has been placed upright in the next section. Do not place the GPS antenna: ●...
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Connect the power supply 1. Plug the power supply connector into the black power port. Stand the unit upright and carefully move all cables so they come out of one long end of the unit. There is room for cables to come out from beneath the unit once it is placed upright. 1.
Begin Self-Installation When you power on your S1000R for the first time, it will go through an automated setup sequence. 1. During boot-up the device LEDs will be solid green for a few seconds during initial hardware tests. This takes approximately 8 to 10 seconds.
Configuring the S1000R Router This section describes how to configure the S1000R's internal router. Use the router to configure WiFi settings. ● Logging in to the router ● Configuring WiFi service NOTE: To access the internal router, connect a computer to the LAN port on the bottom of the unit.
You must click Save before changing screens or the software does not save changes. Configuring WiFi service Follow this section to setup the S1000R’s WiFi service. You will create and configure SSIDs in the router. 1. Log into the S1000R router by following the procedure in Logging into the router.
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Basic Settings The Basic Settings tab allows you to enable and configure the two radios available in the S1000R. Radio 1 has a frequency of 5.0 GHz and Radio 2 has a frequency of 2.4 GHz. Parameter Description Enable Radio...
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Up to 11 Mbps NOTE: It is recommended to keep the ACS (Auto Channel Select) feature checked. This feature ensures that the device will be able to select the most optimal available channel, even in a congested RF environment. Configuring the S1000R Router...
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Shows the security mode in which the SSID is currently Security Mode operating. By default, the security mode is WPA2- Personal for Private SSIDs. To enable/disable SSID broadcasts, check/uncheck the Visibility box for each of the Private SSIDs and click Apply. Configuring the S1000R Router...
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To edit an SSID 1. Find the SSID you want to modify, disable it (uncheck the Enable box), then click Edit. 2. Use the following tables to configure the SSID, then click Save Changes. Parameter Description SSID Setup Configuring the S1000R Router...
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600 to 7200 seconds, 0 - disable, Default: 600 seconds) This field can be set to one of the following options: ● TKIP - Temporal Key Integrity Protocol Cipher Type ● CCMP - Counter Mode CBC MAC Protocol ● TKIP & CCMP Configuring the S1000R Router...
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SSID. You can edit these fields for each SSID by clicking the Edit button for the SSID and entering new values. Parameter Description SSID The name of the SSID The configured IP Address for the router for the SSID. IP Address Format: <A.B.C.D> Configuring the S1000R Router...
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Advanced Settings On the WiFi Advanced Setup page you can configure some WiFi advanced parameters such as Beacon Interval, Transmit Power and Block DFS channel. Generally, no configuration change is required on this page. Parameter Description Configuring the S1000R Router...
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NOTE: It is NOT recommended to use these channels. MAC Address Filtering This feature is used to ALLOW or BLOCK MAC addresses from associating with a Private SSID. By default, this feature is DISABLED on every Private SSID. Configuring the S1000R Router...
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MAC addresses added to the list MAC Command ● Block these MAC Addresses – used to BLOCK only the MAC addresses added to the list ● Disable MAC Filtering – used to DISABLE MAC Address Filtering Configuring the S1000R Router...
Ventilation The S1000R has ventilation slots that work best if you don’t block the flow of air to them. For desk mounted devices, keep the device at least 2 inches (5 cm) from walls and other surfaces to ensure proper air flow.
● Getting help Router connection problems If you cannot connect to the S1000R router, there may be a problem with the router, use the following procedures to diagnose the problem. Test for connectivity If the router is properly installed, the LAN connection is OK, and it is powered ON, test the connection by using the Ping command: ●...
LED quick reference The S1000R has a set of LEDs specific to Data services. Using LEDs Use the LEDs to troubleshoot your device. Display pattern Action to take Solid Green None. The LTE backhaul is operational with good signal quality.
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The IPSec tunnel to the Operator's core network is down, or has not established a connection (more than 15 minutes), or a Solid Red hardware error occurred during startup. Contact Customer Care as described in Getting help. Wait. The IPSec tunnel to the Operator's core network is Blinking Red establishing a connection.
The S1000R has a RESET button on the bottom of the unit, as shown in the following diagram. If your S1000R operates properly for an extended period and the WAN LED suddenly starts blinking red, the S1000R may have a problem requiring a reset. To reset, push the RESET button for at least 10 seconds.
Synchronize properly with the rest of the Operator's network. Determine and select the correct radio frequencies available in your area so that the S1000R uses the correct ones. What should I do if the GPS fails to acquire a lock?
Although your S1000R is quite sturdy, it is a complex piece of equipment and can be broken. Avoid dropping, hitting, bending, or sitting on it. ● Do not immerse the S1000R in water or get it wet. If your device does get wet, unplug it immediately until it dries. ●...
● Increase the separation between the S1000R and other device receivers. ● Connect the S1000R into an outlet on a circuit different from that to which the other device receiver is connected. ● Consult the dealer or an experienced radio/TV technician for help.
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