Toshiba BMS-IWF0320E Installation Manual page 14

Smart device control interface
 Confirm communications over the internet
* Implement this only if you are operating the product over the internet. If you are not doing operations over the internet, then
the test run were finished in the previous section.
If you are operating over the internet, you need to disconnect the Smart device control interface from the wireless router to which
it is connected, and then connect it to a different internet environment through which it can communicate (4G/LTE
communications etc.).
Refer to the Owner's Manual for a detailed procedure on logging in to the internet. Confirm whether the following items are the
cause that you cannot log in.
The wireless router cannot connect to the internet.
If an internet service provider permanently registered the
user's PC or MAC address (Identification number) of the
modem, the Smart device control interface may not be
connected to the internet.
Internet may not be available due to the firewall.
Some wireless router can send abnormal DNS (Domain
Name Server) even though internet is connected, the
Smart device control interface may not be connected to
internet.
You followed what the internet service provider directed
but cannot be still connected to the internet.
14 -EN
Cause
Refer to the manual for the wireless router to do the settings
again.
Contact the internet service provider.
Contact the internet service provider.
Contact the internet service provider.
Contact your dealer.
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