Phone projection
Symptom
Phone projection
does not start when
a smartphone is
connected via a
USB cable.
When phone
projection starts
or is in use, a black
screen is displayed.
10-6
Possible cause
Phone projection
not supported by
the phone
Phone projection
disabled
Smartphone
not ready or
malfunctioning
Smartphone
malfunctioning
Solution
Visit the following websites and ensure
that the smartphone supports one of the
corresponding functions.
• Android Auto: https://support.google.com/
androidauto
• Apple CarPlay: https://www.apple.com/ios/
carplay
• On the Home screen, touch All Menus >
Setup > Phone Projection, then select a
function you want to use.
• Check if phone projection is disabled in
the application settings or if there are any
restrictions set on your smartphone.
• Check if the smartphone's battery is low. If
the battery is low, the smartphone may not
be recognized.
• If the network signal is weak, phone
projection may not work correctly.
• If the smartphone is locked, unlock it.
• Reset the smartphone and reconnect it.
• Disconnect the USB cable from the
smartphone and reconnect the cable.
• Reset the smartphone and reconnect it.