AT&T Alcatel-Lucent 9363 Metro Cell Installation Manual page 11

Step 2 – MetroCell system LED
If
The System LED is ON
The System LED is OFF
The System LED is BLINKING
Step 3 – Phone (Device) LED
If
The Phone (Device)
LED is ON
The Phone (Device)
LED is OFF
The Phone (Device)
LED is BLINKING
Step 4 – GPS LED
If
The GPS LED is ON
The GPS LED is OFF
The GPS LED is BLINKING
If you are still unable to complete calls and use data applications, please call the AT&T Product Management Center at
877-996-7017 and enter the PIN 'METRO' (63876)
AT&T MetroCell Installation Guide • February 2016
Then
Skip to Step 3.
There could be a system error or backhaul network problem.
• Power down the MetroCell and wait 10 minutes.
• Power up the MetroCell and wait at least 15 minutes.
After performing the above, if System LED is ON, check to see if problem is resolved.
If not, call the AT&T Product Management Center at 877-996-7017 and enter the PIN
'METRO' (63876).
A software upgrade or an auto-configuration process may be in progress.
Wait until the upgrade or configuration is completed (up to 30 minutes).
If System LED is ON, check to see if problem is resolved.
If not, call the AT&T Product Management Center at 877-996-7017 and enter the PIN
'METRO' (63876).
Then
If you are unable to make calls, call the AT&T Product Management Center at
877-996-7017 and enter the PIN 'METRO' (63876).
• Check all cables and devices back to the power source and Ethernet router or switch.
• Replace any components that appear faulty.
If the problem is not resolved, call the AT&T Product Management Center at
877-996-7017 and enter the PIN 'METRO' (63876).
• If the System LED is also blinking, the MetroCell is initializing. Please wait up to 30 minutes
and check again.
• If the system LED is on, either maximum number of users is connected or there is
congestion in the internet access network.
• If the System LED is off, there may be an impairment in the Internet access network.
Check that the network is performing properly.
Then
GPS location verification was successful. No action is required.
GPS lock was not achieved but other means will be used to validate location.
GPS location check is in progress. Wait until location check is completed (up to 30
minutes). If problem persists, call the AT&T Product Management Center at 877-996-7017
and enter the PIN 'METRO' (63876).
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