SMA ENERGY SYSTEM with SUNNY BOY STORAGE 3.8-US System Manual page 24

7 Contact
7 Contact
If you have technical problems with our products, please contact the SMA Service Line. The
following data is required in order to provide you with the necessary assistance:
• Inverters:
– Device type
– Firmware version
– Event message
– Mounting location and mounting height
– Type and number of PV modules
– Detailed description of the problem
• Battery:
– Type
– Firmware version
• Sunny Portal
– System name in Sunny Portal
– Access data for Sunny Portal
United States SMA Solar Technology
America LLC
Rocklin, CA
Canada SMA Solar Technology
Canada Inc.
Mississauga
México SMA Solar Technology
de México
Mexico City
24 SBSUL9540-SH-en-10
Toll free for USA and US Territories
+1 877-MY-SMATech (+1 877-697-6283)
International: +1 916 625-0870
Toll free for Canada / Sans frais pour le Canada :
+1 877-MY-SMATech (+1 877-697-6283)
Internacional: +1 916 625-0870
SMA Solar Technology AG
System Manual