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Troubleshooting
Before calling your supplier please make sure that:
The plug is in the socket and the mains power supply is switched on i.e. are the lights and fans
working?
The fuse for the unit has not blown
Are the lights working or able to be turned on? If not this may be due to high pressure
The unit is positioned correctly – cold air from air conditioning units & direct sunlight can affect
performance
The condenser is clean and not blocked
The products are placed in the unit correctly
The units' air curtain is not obstructed
Defrost is not in progress
Check at regular intervals that the operating noise of the unit is normal and the condenser is clean
If the reason for the malfunction cannot be identified, disconnect the electrical supply to the unit and contact
your supplier.
When requesting a service call quote the model and serial number which can be found on the silver label
located on the ceiling of the unit (starts E5.......).
Alarms/Warnings
Unit Low Temperature Alarm
Unit High Temperature Alarm
High pressure alarm
(Mains lights will go off).
Controller in Standy-by
Keypad Locked
T1 Air probe failure
T2 Evaporator probe failure
T3 Product probe failure
Defrost in progress
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