Troubleshooting For Nucleocounter® Nc-202; Firmware And Software Version; Power-On Failure - ChemoMetec NucleoCounter NC-202 Instrument User Manual

6 Troubleshooting for NucleoCounter® NC-202™
For support and troubleshooting regarding the NucleoCounter® NC-202™, please contact
ChemoMetec at support@chemometec.com
Please create support files in NC-View™ via Help → Create support files, before contacting
ChemoMetec for support.
6.1

Firmware and Software Version

The NucleoCounter® NC-202™ firmware version and NC-View™ software version is found
by connecting the instrument to NC-View™ and navigating through Help → About.
6.2

Power-on Failure

If the NucleoCounter® NC-202™ does not turn on, please verify that the power supply is
connected to the NucleoCounter® NC-202™ and a working power outlet.
If the NucleoCounter® NC-202™ still does not turn on, inspect and/or replace the fuse as
described below. The fuse holder is located at the back of the instrument above the power
socket (Figure 9).
Disconnect the power supply from the NucleoCounter®. Then remove the fuse holder using
a screwdriver as indicated in Figure 9 (turn counterclockwise). Inspect the fuse. If it needs
replacement use one as described by ChemoMetec.
If the NucleoCounter® NC-202™ does not turn on after replacing the fuse, or if the fuse
was not blown, please contact ChemoMetec or your local distributor for further
instructions.
991-2020 Rev. 1.1
6 Troubleshooting for NucleoCounter® NC -202™
Figure 9: Location and removal of the fuse
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