Alcatel Speed Touch USB PPPoE User Manual page 52

AppendixA Troubleshooting
Solution table
52 / 60
Your is equipped with two Bi colored LEDs (See appendix B
for more information). These indicators may help you to sort out
the problem.
Indication & Problem
Speed Touch
USB
does not work:
No LEDs light up.
There is no power
supplying connection.
Speed Touch is
USB
recognized by the
installation wizard,
but installation failed.
USB LED flashes red,
or stays solid red.
Both USB LED and
ADSL LED are solid
amber.
Windows Error 730.
(Windows98/98SE)
Solution
Verify the Speed Touch USB connections, as
described in subsection 1.2.3.
Check if the Speed Touch USB's cord is
damaged in any way.
When using a portable PC in battery mode, it is
possible that its USB port is not powered. Refer to
the portable PC's User Manual for more
information.
Check if the Speed Touch USB is not connected
to a low powered USB hub port. Refer to the USB
hub's User Manual for more information.
Verify your PC is running Windows 98, Windows
98SE, Windows ME, or Windows 2000 and that it
meets the according minimum requirements (See
subsection 1.2.1).
Check whether the Speed Touch USB is not
connected to a low powered USB hub port. Refer
to the USB hub's User Manual for more
information.
Your USB port congests, meaning that too much
traffic is passing through the port. Avoid using
multiple high speed USB devices, e.g. scanners,
speaker, etc. during heavy duty, e.g. a data
download.
Power On Self Test (POST) failed. See chapter
1.2.3 to check whether the connections are
correctly made.
TCP/IP is not installed on your PC. Install TCP/IP
protocol suite on your PC.
3EC 17545 AAAA TCZZA Ed. 02