Alcatel LINKHUB HH41NH User Manual
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Alcatel LINKHUB HH41NH User Manual

Wireless home phone
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Wireless Home Phone
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HH41NH

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  • Page 1 Wireless Home Phone User Manual HH41NH...

  • Page 2: Table Of Contents

    Table of contents Safety and use ........................3 1. Overview ........................3 System requirements ..................3 1.2. Device.description ...................3 2.. Getting.started.with.your.device ................5 Insert SIM ......................5 Connect the power adapter ................6 2.3. Optional:.Installing.the.external.antennae ..........7 How to connect in Wi-Fi mode ..............8 3..
  • Page 3 Safety and use We.recommend.that.you.read.this.chapter.carefully.before.using.your.device.. The. manufacturer. disclaims. any. liability. for. damage,. which. may. result. as. a. consequence. of. improper. use. or. use. contrary. to. the. instructions. contained. herein. CONDITIONS OF USE: Switch.the.device.off.before.boarding.an.aircraft. Switch.the.device.off.when.you.are.in.health.care.facilities,.except.in.designated. areas..As.with.many.other.types.of.equipment.now.in.regular.use,.devices.can. interfere.with. other. electrical. or. electronic. devices,. or. equipment. using. radio. frequency.
  • Page 4 This. symbol. on. your. device,. . and. the. accessories. means. that. these. products.must.be.taken.to.collection.points.at.the.end.of.their.life: -.Municipal.waste.disposal.centers.with.specific.bins.for.these.items.of. equipment; -.Collection.bins.at.points.of.sale.. They.will.then.be.recycled,.preventing.substances.from.being.disposed.of.in.the. environment,.so.that.their.components.can.be.reused. In European Union countries: These.collection.points.are.accessible.free.of.charge. All.products.with.this.sign.must.be.brought.to.these.collection.points. In.non-European.Union.jurisdictions: Items.of.equipment.with.this.symbol.are.not.to.be.thrown.into.ordinary.bins.if. your.jurisdiction.or.your.region.has.suitable.recycling.and.collection.facilities;. instead.they.are.to.be.taken.to.collection.points.for.them.to.be.recycled. Adapters: Main.power.adapters.will.operate.within.the.temperature.range.of:.0°C.(32°F). to.40°C.(104°F). The.chargers.designed.for.your.device.meet.the.standard.for.safety.of.information. technology. equipment. and. office. equipment. use.. Due. to. different. applicable. electrical.
  • Page 5 This.device.complies.with.Part.15.of.the.FCC.Rules..Operation.is.subject.to.the. following. two. conditions:. (1). this. device. may. not. cause. harmful. interference,. and.(2).this.device.must.accept.any.interference.received,.including.interference. that.may.cause.undesired.operation. L’antenne.(s. ). utilisée.pour. ce.transmetteur.doit.être.installé.pour.fournir.une. distance.de.séparation.d’au.moins.20.cm.de.toute.personne. The.antenna(s).used.for.this.transmitter.must.be.installed.to.provide.a.separation. distance of at least 20 cm from all persons. FCC.Caution: Changes. or. modifications. not. expressly. approved. by. the. part. responsible. for. compliance could void the user›s authority to operate the equipment.
  • Page 6 Le. présent. appareil. est. conforme. aux. CNR. d›Industrie. Canada. applicables. aux. appareils. radio. exempts. de. licence.. L›exploitation. est. autorisée. aux. deux. conditions. suivantes. :. (1). l›appareil. ne. doit. pas. produire. de. brouillage,. et. (2). l›utilisateur.de.l›appareil.doit.accepter.tout.brouillage.radioélectrique.subi,.même. si.le.brouillage.est.susceptible.d›en.compromettre.le.fonctionnement. This. equipment. complies. with. Industry. Canada. radiation. exposure. limits. set. forth for an uncontrolled environment.

  • Page 7: Safety And Use

    1. Overview This.device.allows.you.to.share.a.secure.mobile.broadband.internet.connection. using.Wi-Fi.or.an.ethernet.cable..Wi-Fi.enabled.devices.(PCs,.smartphones,. tablets,.gaming.devices,.etc.).can.access.the.internet.by.connecting.to.the.Cat4. Wireless.Home.Phone..To.get.the.best.signal,.the.ideal.place.for.your.device. will.be.near.a.window..Try.a.few.different.locations.until.you.find.the.one.with. the.best.signal. 1.1 System.requirements This.Cat4.Wireless.Home.Phone.is.compatible.with.Wi-Fi.devices.which.sup- port.2.4GHz.(802.11.b/g/n).and.have.a.web.browser. 1.2 Device.description Reset.button Power.button WPS.button Antenna port 5V2A Power Wi-Fi TEL indi- Network. Signal.indi- LAN/WAN Power con- port indicator indicator cator indicator cator ports nector Power.button •. Once.connected.to.a.power.outlet,.your.Cat4.Wireless.Home.Phone.will. automatically.power.on.
  • Page 8 Reset.button Use.a.paperclip.or.blunt.pin.to.gently.press.and.hold.the.reset.button.for.3.sec- onds..All.LEDs.will.turn.on,.then.off,.and.finally.turn.on.again.once.the.reset.is. completed..You.can.also.reset.the.device.via.the.Web-UI. LED.description Icon Description •. Solid.blue:.The.device.is.powered.on. •. Off:.The.device.is.powered.off. •. Solid.blue:.Wi-Fi.is.enabled. •. Flashing.blue:.WPS.connection.is.available. •. Off:.Wi-Fi.is.disabled. •. Flashing.blue:.New.Voicemail.message.(1s.flashes.once). •. Solid.blue:.Phone.is.on.a.call. •. Off:.Phone.is.not.in.use. •. Solid.blue:.Connected.to.2G/3G/4G/Ethernet. •. Solid.red:.No.SIM.available.or.the.device.is.not.registered.to. the.network. •. Flashing.blue:.Registered.to.2G/3G/4G. •. Solid.blue:.Signal.strength.ranges.from.1-3.bars,.with.3.be- ing.the.strongest. •. Off:.No.service./.No.signal./.No.SIM./.Invalid.SIM.

  • Page 9: Getting.started.with.your.device

    2. Getting.started.with.your.device 2.1 Insert SIM Follow.the.3.steps.in.the.illustration.below. Open the SIM card slot cover. Insert the SIM card into the SIM slot. Close the SIM card slot cover. Do.not.remove.the.SIM.when.your.Cat4.Wireless.Home.Phone.is.in.use..Doing. so.will.affect.the.performance.of.your.device,.and.data.stored.on.the.SIM.may. be.lost.

  • Page 10: Connect The Power Adapter

    2.2 Connect.the.power.adapter Follow.the.illustration.below.to.plug.in.the.power.adapter..Once.connected.to. a.power.outlet,.your.Cat4.Wireless.Home.Phone.will.automatically.power.on. To.prevent.interference.caused.by.radio.signals,.place.the.Cat4.Wireless.Home. Phone at least one meter away from phones and other electrical devices.

  • Page 11: Optional:.installing.the.external.antennae

    2.3 Optional:.Installing.the.external.antennae In.areas.with.poor.signal.reception,.connect.external.antennae.to.the.two.ports. labeled.'LTE'.to.improve.signal.reception.. Warning: Before.installing.the.external.antennae,.ensure.that.your.Cat4.Wireless.Home. Phone.is.powered.off.and.disconnected.from.the.power.outlet. The.external.antennae.must.be.installed.by.a.qualified.technician. Use.antennae.supplied.by.device.manufacturer.only. 5V2A ① .Power.off.your.Cat4.Wire- ② .Open.the.'LTE'. less Home Phone and discon- covers.on.both.sides.. nect it from the power outlet. ③ .Screw.external.anten- ④ .Keep.external.antennae. nae fully into the anten- pointed.upwards.to.get.a. better.signal. nae ports.

  • Page 12: How To Connect In Wi-Fi Mode

    2.4 How.to.connect.in.Wi-Fi.mode Step 1: Enabling.Wi-Fi.on.your.Cat4.Wireless.Home.Phone. When.the.Wi-Fi.indicator.is.solid.blue,.Wi-Fi.is.enabled. Step 2: Recording.the.SSID.and.Wi-Fi.Key. The.default.SSID.and.Wi-Fi.key.are.printed.on.the.device.label,.situated.on.the. underside of your Cat4 Wireless Home Phone. To.prevent.unauthorized.parties.from.accessing.your.Wi-Fi.network,.it.is.rec- ommended.that.you.change.the.SSID.and.Wi-Fi.key.from.time.to.time..For. more.information,.please.refer.to.the.User.Guide.which.can.be.accessed.via. the.Web.User.Interface. XXXXXXXXX Step 3: Setting.up.a.Wi-Fi.connection •. Setting.up.a.Wi-Fi.connection.manually: 1). From.your.Wi-Fi.enabled.client,.perform.a.scan.for.wireless.networks. 2). Connect.to.the.network.name.that.matches.the.SSID.found.on.the.device. label. 3). When.prompted.for.a.password,.enter.the.Wi-Fi.key.found.on.the.device. label.(this.is.case.sensitive)..Your.client.will.notify.you.when.it.is.connect- •. Setting.up.a.Wi-Fi.connection.through.WPS: Your.client.must.support.WPS..There.are.3.ways.to.set.up.a.WPS.connection. Option.1:.WPS.button 1). Ensure.that.Wi-Fi.is.enabled.on.the.client.and.enable.WPS. 2).
  • Page 13 1). Enable.the.WPS.function.on.your.smart.device.(only.Android.devices.are. supported).and.note.the.WPS.key. 2). Open.the.WPS.page.on.your.Web.User.Interface.(Go.to.Settings > Wi-Fi > WPS). 3). Enter.the.WPS.key.on.the.WEB.User.Interface.and.click.Apply. 4). Your.device.should.then.connect.automatically. Option.3:.PBC. 1). Open.the.WPS.page.on.your.Web.User.Interface.(Go.to.Settings > Wi-Fi > WPS). 2). Click.on.PBC. 3). Click.Apply..WPS.is.now.enabled.for.2.minutes. 4). Enable.WPS.on.your.client.and.it.should.automatically.connect.

  • Page 14: Configuring.your.cat4.Wireless.home.phone

    •. Web.page 3.1 Configure.your. Cat4. Wireless. Home. Phone.via. application 1). Download.the.free.Alcatel.Wi-Fi.Link.app.to.control.your.Cat4.Wireless. Home Phone. 2). Make.sure.your.device.is.connected.to.the.internet. 3). Scan. the. QR. code..Alternatively,.you. can. also. search. for. "Alcatel.WiFi. Link".in.the.App.Store.or.Google.Play.Store. 4). Download.the.Alcatel.Wi-Fi.Link.app.from.App.Store.or.Google.Play.store. 5). Click.on.Alcatel.Wi-Fi.Link.app.icon.to.log.in.to.the.management.page. Note:.The.Alcatel.Wi-Fi.Link.app.and.website.share.the.same.password..De- fault.password.is:.admin. IOS | Android 3.2 Configure.your. Cat4. Wireless. Home. Phone.via.
  • Page 15 •. Google.Chrome 3.2.1 How.to.log.in.to.the.Home.page 1). Open.your.web.browser. 2). Input http:/ /192.168.1.1.into.the.address.bar.and.press.enter..The.Home. page.will.then.load,.as.shown.in.the.image.below. 3). Log.in.to.change.your.Cat4.Wi-Fi.device.SSID.and.password,.or.change. other.basic.settings. Default.password:.admin Note: You.will.be.forced.to.change.the.default.password.for.additional.se- curity. 3.2.2 Web.UI.status.bar.page Status bar icons Description Icon displayed 2G, 3G Network.technology will. be. displayed,.depending. on. the. No service network.available. will.be.displayed.when. there.is.no.network.available. Voicemail.status .new.voicemail.message Signal.indicator From.no.signal.to.excellent.

  • Page 16: Services

    Description Icon displayed .New.message./.Unread.message(s).in.inbox .SMS.box.is.full. Wi-Fi status .Wi-Fi.is.enabled. .Wi-Fi.is.disabled. 3.2.3 Status Status. allows.you. to.view.your. device. information. including. internet,. LAN,. WAN.and.Wi-Fi..You.can.connect,.disconnect.or.change.the.SSID.of.the.device. here. 3.2.4 Statistics The.internet.statistics.can.be.seen.here,.both.for.your.current.session.and.your. total.traffic.for.the.month..You.can.also.reset.the.statistics.from.here. Note:.These.figures.are.only.meant.to.be.used.as.a.guide.. LAN.and.Wi-Fi.statistics.can.also.be.viewed. 3.2.5 Device access You.can.configure.access.to.the.internet.and.storage.for.any.connected.devic- es..Connected.devices.will.be.shown.in.the.table.on.this.page..It.is.possible.to. enable.or.disable.access.for.each.device..You.can.also.rename.each.connected. device. 3.2.6 Setup wizard You.can.make.changes.to.basic.connection.settings.here.and.enable/disable. data.roaming.. On.the.next.page,.you.can.change.the.SSID.or.enable/disable.2.4GHz.. On.the.final.page,.you.can.set.up.your.Wi-Fi.security.and.change.the.Wi-Fi.

  • Page 17: Sms

    4.1 SMS Inbox:.List.the.messages.received. Outbox:.List.the.messages.sent.successfully. Drafts:.Unsent.messages.are.saved.here. New.message:.Write.a.new.message. SMS.Settings:.Configure.settings.for.messaging. How to read an SMS: Left-click.the.content.of.the.message.you.wish.to.read. How to send an SMS: 1). Click.on.SMS. 2). Left-click.on.New.message. 3). Input.the.recipient's.number.and.message.content. 4). Click.Send. Note:.Messages.can.be.saved.to.Drafts.by.clicking.on.Save..An.SMS.message. cannot.be.sent.to.multiple.recipients.simultaneously. How to forward an SMS: 1). Click.on.the.message.that.you.wish.to.forward. 2). Click.Forward. 3). Input.the.new.recipient's.number. 4). Click.Send. How to reply to an SMS: 1).

  • Page 18: Call.logs

    How to delete all SMS: 1). Left-click.at.the.top.of.the.column.to.select.all. 2). Click.Delete. How to enable SMS delivery reports: 1). Click.SMS.Settings. 2). Click. How to disable SMS delivery reports: 1). Click.SMS.Settings. 2). Click. SMS.Settings: SMS delivery reports:.You.can.enable.or.disable.delivery.reports.here. SMS center: This.is.preset.and.is.non-editable. 4.2 Call.logs You.can.view.your.call.history.here..Once.the.device.is.connected,.you.can. view.all.call.logs,.including.incoming.calls,.outgoing.calls,.and.missed.calls.. 5.

  • Page 19: Dial-Up

    5.1 Dial-up 5.1.1 Network.connection. Network.connection.allows.you.to.configure.connection.mode,.data.roaming,. and IP mode. 5.1.2 Profile.management Profile.management.allows.you.to.set.up.a.new.APN.profile.or.edit/delete.ex- isting.profiles. •. Add.a.new.profile 1).Click.New. 2).Input.the.correct.parameters.for.your.network.operator..Profile.name,.dial. number,.and.APN.are.required.as.a.minimum. 3).Click.Save. •. Edit.a.profile: 1).Select.the.profile.from.the.profile.management.list. 2).Click.Edit.to.change.the.parameters. 3).Click.Save. •. Delete.a.profile: 1).Select.the.profile.from.the.profile.management.list. 2).Click.Delete. Note:.The.default.profile.cannot.be.deleted. •. Setting.as.default: 1).Select.the.profile.from.the.profile.management.list. 2).Click.Set default. Note:.Once.the.new.profile.has.been.set.as.default,.(Default).will.be.added. next.to.the.profile.name.

  • Page 20: Wan

    5.1.3 Network.settings You.can.set.the.network.search.mode.to.either.Auto.or.Manual,.and.change. the.network.mode.to.Auto,.2G.only,.3G.only,.or.4G.only..Make.sure.that.you. click.Apply.after.making.any.changes.. 5.1.4 Monthly.plan Here.you.can.set.your.monthly.data.plan,.set.a.data.limit,.configure.auto-dis- connect.settings,.etc. 5.2 WAN 5.2.1 WAN.status Here.you.can.view.detailed.information.on.the.wide.area.network.(WAN),.in- cluding.IP.address,.subnet.mask,.gateway,.DNS.server,.etc. 5.2.2 Configure.WAN. Set.up.the.WAN.connection.mode.and.parameters.here..You.can.set.the.con- nection.mode.to.PPPoE,.DHCP.or.static.IP.. PPPoE: PPPoE stands for Point-to-Point Protocol over Ethernet. This is a net- work.protocol.that.is.mainly.used.for.DSL.services.whereby.individual.users. connect.to.a.modem.using.an.Ethernet.connection..Enter.the.username.and. password.provided.by.your.network.service.provider.and.click.Apply. DHCP:.Dynamic.Host.Configuration.Protocol.(DHCP).is.a.client./server.pro- tocol.that.automatically.provides.you.with.an.Internet.Protocol.(IP).host..The. IP.address.and.related.configuration.settings.such.as.subnet.mask.and.default. gateway.are.all.automatically.assigned..Select.DHCP.and.click.Apply. Static.IP:.Access.the.internet.using.a.fixed.IP.address,.subnet.mask,.gateway.IP. address.and.Primary.DNS.server..These.should.all.be.provided.by.your.network. service provider.

  • Page 21: Lan

    5.3 LAN Local.area.network.(LAN).parameters.are.displayed.here..The.default.Gateway. address is 192.168.1.1. The.default.Subnet.Mask.is.255.255.255.0. DHCP.Server.will.automatically.assign.IP.addresses.to.devices.on.the.network. DHCP.is.disabled.by.default. 5.4 Wi-Fi 5.4.1 Basic •. SSID:.This.is.the.name.of.the.Wi-Fi.network.and.is.used.to.identify.your. Wi-Fi.network..The.SSID.can.be.between.1.and.32.characters.long. •. SSID.Broadcast:.This.is.enabled.by.default... Note:.If.you.do.choose.to.disable.this,.the.SSID.will.no.longer.be.displayed. and.will.need.to.be.entered.manually. •. Security: You.can.choose.the.security.mode,.available.options.are.Disable,. WEP,.WPA,.WPA2,.or.WPA/WPA2.
  • Page 22 •. Encryption:.This.is.set.to.Auto.by.default,.available.options.are.TKIP,.AES,. or Auto. •. Password:.You.can.check.your.Wi-Fi.key.here. 5.4.2 Advanced Country/Region: •. Channel:.Different.regions.use.different.channels.(Channel.1-11.in.FCC. (US)./.IC.(Canada);.Channel.1-13.in.ETSI.(Europe);.Channel.1-13.in.MKK. (Japan)). •. 802.11 Mode:.You. can. select. from. the. available. options.via. the. drop- down.menu,.it.is.set.to.802.11b/g/n.by.default.. •. AP.isolation:.You.can.enable.or.disable.this.function. •. Bandwidth:.You.can.select.from.the.available.options.via.the.drop-down. menu. This is set to Auto.by.default. 5.4.3 WPS Use.the.WPS.key.to.verify.the.WPS.access.credentials..Your.router.will.receive. an.access.request.from.the.client.within.2.minutes..Enter.the.WPS.key.from. the.wireless.access.client,.then.click.Apply..(For.more.information.on.how.to. set.up.WPS,.please.see.page.11)

  • Page 23: Security

    5.5 Security 5.5.1 PIN.management •. Enabling.SIM.PIN:. 1). When.SIM.PIN.is.disabled,.click. 2). Enter.a.SIM.PIN.that.is.4-8.digits.long. 3). Click.Apply. •. Disabling.SIM.PIN:. 1). When.SIM.PIN.is.enabled,.click. 2). Enter the current SIM PIN. 3). Click.Apply. •. Changing.SIM.PIN:. 1). When.SIM.PIN.is.enabled,.click.Change.SIM.PIN. 2). Enter.the.old.SIM.PIN.and.confirm.the.new.SIM.PIN.. 3). Click.Apply. Note: When.a.SIM.PIN.is.entered.incorrectly.3.times,.a.PUK.code.is.required.. You.can.obtain.this.by.calling.customer.service.using.your.SIM. 5.5.2 WAN.ping For.improved.security,.your.device.will.not.respond.to.ping.commands.when. this.function.is.disabled. 5.5.3 IP.filter By.default,.any.device.connected.to.your.Cat4.Wireless.Home.Phone.is.al- lowed.to.access.the.internet..You.can.use.the.IP.filter.to.block.specific.devices.

  • Page 24: Nat

    5.5.4 MAC.filter By.default,.any.device.connected.to.your.Cat4.Wireless.Home.Phone.is.al- lowed.to.access.the.internet..You.can.use.the.MAC.filter.to.block.specific.de- vices.from.accessing.the.internet.. Disable: All connected devices can access the internet. Whitelist:.Only.devices.with.a.MAC.address.added.to.this.list.can.access.the. internet. Blacklist:.Devices.with.a.MAC.address.added.to.this.list.cannot.access.the.in- ternet. 5.5.5 URL.filter. This.function.enables.the.administrator.to.block.specific.devices.from.access- ing.specified.URL(s).during.set.time.periods. Note:.Blocking.a.URL.may.not.block.the.associated.app..For.example,.adding. www.facebook.com.may.not.block.the.specified.device.from.using.the.Face- book.app.. 5.6 NAT 5.6.1 DMZ If.external.users.cannot.access.certain.network.services.provided.by.the.LAN,. you.can.enable.DMZ.and.set.a.new.Host.IP.address..Click.to.enable.it..Enter.an. appropriate.Host.IP.address.and.then.click.Apply. 5.6.2 UPnP. Universal.Plug.and.Play.(UPnP).is.a.set.of.networking.protocols.that.allows. devices connected to your Cat4 Wireless Home Phone to discover each other and.establish.functional.network.services.for.data.sharing,.communications,.

  • Page 25: System

    6. System 6.1 Device info You.can.view.device.information.here,.including.IMEI,.software.version,.and. MAC address. 6.2 Reboot and reset Click.Reboot.to.reboot.the.device..Click.Reset to restore factory default set- tings.. You.also.can.use.the.reset.button.on.your.Cat4.router. 6.3 Update Online updates Click.Check.for.updates..Your.Cat4.Wireless.Home.Phone.will.check.if.there.is. an.update.available..If.one.is.found,.you.may.click.Download..Once.the.file.has. been.downloaded.successfully,.you.can.click.Update. Note:. Do.not. power.off.your.router.during.the.update.process.as.this.may. damage.the.device. 6.4 Device.management 6.4.1 Login.password Enter.your.current.password.and.confirm.a.new.password..Your.chosen.pass- word.must.be.between.4-16.characters.long. 6.4.2 System.settings You.can.set.the.language.and.the.correct.time.zone.here..Note.that.the.time.is. automatically.adjusted.for.Daylight.Saving.Time.

  • Page 26: Q&A

    6.4.4 Backup.&.restore. How.to.save.the.configuration: Click.Backup.to.backup.current.device.configuration..On.both.Windows.and. MAC.OS,.this.is.saved.to.your.'Downloads'.folder. How.to.restore.the.configuration: 1). Click.Browse.to.select.a.file. 2). Click.Restore. 6.4.5 TR069 TR-069.(Technical.Report.069).is.a.technical.specification.that.defines.an.ap- plication.layer.protocol.for.remote.management.of.end-user.devices..Click..to. enable.Inform,.enter.Inform.interval,.ACS.URL,.ACS.username,.and.ACS.pass- word..Click.Apply.when.finished. 7. Q&A How.can.I.access.the.Home.page? 1). Open.the.web.browser. 2). Enter http:/ /192.168.1.1.in.the.address.bar. 3). Once.the.Cat4.Wireless.Home.Phone.home.page.is.displayed,.enter.the. login.password:.admin. 4). Click.Log.in. What.should.I.do.if.I.can’t.log.in.to.the.web.management.page? 1). Make.sure.the.power.indicator.of.the.device.is.on.(solid.blue)..If.not,.pow- er on the device. 2). Check.whether.the.connection.between.the.end.user's.device.and.the. Cat4.Wireless.Home.Phone.is.functioning.properly. -If.the.end.user.is.connected.to.the.Cat4.Wireless.Home.Phone.through.
  • Page 27 What.should.I.do.if.I.can’t.access.the.internet? 1). Make.sure.your.SIM.is.a.4G.or.3G.SIM. -If.no.SIM.is.detected,.power.off.your.Cat4.Wireless.Home.Phone,.rein- sert.the.SIM,.and.try.again. -If.a.PIN.is.required,.enter.the.PIN.and.try.again.. -If.no.network.is.available,.move.the.device.to.a.an.area.with.a.better.sig- nal.(try.placing.it.near.a.window).and.try.again. 2). Make.sure.192.168.1.1.is.entered.correctly.in.the.web.browser.and.click. Enter. 3). Reboot.your.Cat4.Wireless.Home.Phone.and.try.again. 4). If.MAC.address.filtering.is.enabled,.make.sure.your.device.MAC.address.is. on the approved list. 5). If.Parental.Control.is.enabled,.make.sure.your.device.name.and.MAC.ad- dress is not under parental control. What.should.I.do.if.I.experience.any.issue.with.the.device? 1). Restart the device. 2). Reset.the.device.to.its.factory.settings. 3). Contact your service provider. What.should.I.do.if.I.forget.the.Wi-Fi.key? 1).
  • Page 28 For.a.Windows.device: 1). Right-click.Wireless.Network.Connection.on.the.task.bar. 2). Select.the.network.name.(SSID).of.your.Cat4.Wireless.Home.Phone,.click. Connect,.and.enter.the.Wi-Fi.key. For.Mac: 1). Click.the.AirPort.icon. 2). Select.the.network.name.(SSID).of.your.Cat4.Wireless.Home.Phone.from. the.drop-down.menu.and.enter.the.Wi-Fi.key. What.should.I.do.if.I.see.the.SSID.but.the.device.fails.to.connect? Make.sure.you.have.entered.the.correct.Wi-Fi.key. What.should.I.do.if.the.network.indicator.is.solid.red? When.there.is.no.SIM,.no.service,.or.the.device.is.not.registered.to.the.net- work,.the.network.indicator.on.Cat4.Wireless.Home.Phone.is.solid.red. 1). If.using.a.SIM:. -.Make.sure.the.SIM.is.valid.and.inserted.correctly. -.Move.the.Cat4.Wireless.Home.Phone.to.an.area.with.a.better.signal.(try. placing.it.near.a.window). 2). If.using.an.ethernet.connection,.check.if.the.network.is.working.properly. What.should.I.do.if.a.multi-network.IP.address.conflict.occurs? IP.address.conflict.could.happen.when..a.computer.is.using.multiple.types.of. internet. connections.. For. example,. the. computer. may. be. connected. to. the. Cat4.Wireless.Home.Phone.via.an.ethernet.cable.and.another. network.via. Wi-Fi..If.IP.addresses.are.the.same,.you.may.be.unable.to.log.in.Cat4.Wireless. Home.Phone.home.page.due.to.an.IP.address.conflict.
  • Page 29 4). Select Wireless.Management. 5). Click.the.wireless.network.which.is.not.being.used,.and.delete.it.from.the. network.list. 6). Click.OK and restart your computer. For.Mac:.Try.rebooting.your.computer.. What.should.I.do.if.it.says."No.SIM".or."Invalid.SIM".on.the.Cat4.Wireless. Home.Phone.configuration.page?. Possible.reasons.for.this.may.be.that.there.is.no.SIM.inserted.in.the.device,.it. is.inserted.incorrectly,.or.the.SIM.is.disabled..Try.removing.your.SIM.and.rein- serting.it..Make.sure.not.to.touch.the.contact.points.when.doing.so.. What.should.I.do.if."PIN.lock".or."PUK.lock".is.displayed.on.the.screen.of.the. device.connected.to.my.Cat4.Wireless.Home.Phone?. This.means.the.SIM.is.locked.. Log.in.to.the.Home.page.(refer.to."How.can.I.access.the.Home.page?").and.en- ter.your.PIN.code.or.PUK.code..To.obtain.the.PUK.code,.contact.your.network. operator. Note:.If.the.incorrect.PIN.is.entered.3.times.you.will.be.required.to.enter.the. PUK.code..If.the.incorrect.PUK.code.is.entered.10.times.the.SIM.will.be.per- manently.blocked. How.can.I.connect.to.the.4G.network? 1). Log.in.to.the.Home.page.(refer.to."How.can.I.access.the.Home.page?"). 2). Go.to.Settings > Network.settings > Network.mode. 3). Select 4G only. How.can.I.disconnect.from.the.2G,.3G.or.4G.network? 1).
  • Page 30 How.can.I.find.more.information.about.Wi-Fi.setup?. 1). Log.in.to.the.Home.page.(refer.to."How.can.I.access.the.Home.page?").. 2). Go.to.Settings > Wi-Fi. How.can.I.check.usage.data?. 1). Log.in.to.the.Home.page.(refer.to."How.can.I.access.the.Home.page?").. 2). Go.to.Statistics > Internet. How.can.I.manually.search.for.the.network?. 1). Log.in.to.the.Home.page.(refer.to."How.can.I.access.the.Home.page?").. 2). Go.to.Settings > Dial-up > Network.connection. 3). Select Manual.from.the.network.connection.mode. 4). Click Apply. How.can.I.check.my.device's.model.number.and.firmware.version? 1). Log.in.to.the.Home.page.(refer.to."How.can.I.access.the.Home.page?"). 2). Go.to.System > Device info. How.can.I.set.the.data.connection.to.connect.to.the.internet.automatically? 1). Log.in.to.the.Home.page.(refer.to."How.can.I.access.the.Home.page?"). 2).
  • Page 31 Alcatel.is.a.trademark.of.Nokia.used.under.license. by.TCL.Communication.Ltd.. ©.Copyright.2018.TCT.Mobile.Limited All.rights.reserved. TCL.Communication.Ltd..reserves the.right.to.alter.material or.technical.specification without.prior.notice.

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