Troubleshooting - GrandTec GRAND Wi-Fi VIDEO SERVER PRO User Manual

11. Troubleshooting

Situation
1. Confirm the ActiveX has been enabled.
No images available
2. Confirm the version of your Internet Explorer. If the
through Web browser
version number lower than 5, you need to upgrade it.
1. This might be caused by the firewall protection. Check
Can't connect
the internet firewall with your system administrator.
externally (can work
2. Refer to section 8 for more information about
locally)
connecting multiple video servers to a router.
1. Restore the Factory Default Settings: Press
continuously the Default button on the top of the
Forgot the login user
video server for 10 seconds.
name and password
Default IP Address: 192.168.1.100
Default User Name: root
Default Password: admin
1. Confirm the WLAN Setup has been set correctly refer
to section 6.2 & 7.6).
2. Confirm the LAN/ WLAN switch (on the right side of
Wireless network
camera) has been switched to Wireless mode.
Can't working
3. Ensure that you wireless router supports 802.11b/g.
4. Adjust the wireless antenna for better signal
reception.
Check Point
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