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TECHNICAL SUPPORT If your product is not working as expected, we recommend you check the information in the following troubleshooting guide to see if the problem can be solved. Overview of your product Barking detection Contact points sensitivity adjustment (short or long) screw Strap Charging jack...
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IKI Pulse technical support Check the battery level. If the red indicator light located on the collar flashes 5 times and you do not hear any beep sound when switching on or off the collar, it indicates the battery is too weak for the good operation of the product.
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IKI Pulse technical support Minimum sensitivity Maximum sensitivity Medium sensitivity Screwdriver Protection tab Change the operating mode. 7 operating modes are available on each collar: mode 1 : beep sounds only mode 2 : beep sound + short stimulation for sensitive dog ...
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IKI Pulse technical support Check that you are using the right length of contact points. Two series of contact points are supplied with the product. The length of the contact points must be sufficient to have proper contact with the dog’s skin in order to ensure good barking detection and good transmission of the stimulations.
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IKI Pulse technical support If you are looking for an owner’s manual, you can download a copy at www.numaxes.com. If the problem cannot be fixed with the steps provided, do not hesitate to contact NUM’AXES. When calling for service, you will need the following elements: ...
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