Bose SOUNDLINK MINI II Owner's Manual page 24

T R O U B L E S H O O T I N G
Symptom
No sound from your
mobile device
Poor sound quality from
your mobile device
Audio plays from the
wrong mobile device
(when two devices are
connected)
No audio from the AUX
device
Poor sound quality from
an AUX device
2 4 - E N G L I S H
Solution
• Power on the speaker.
• Increase the volume on the speaker, your mobile device and
music source.
• Press the Bluetooth button to hear the connected mobile
device(s) and ensure you are using the correct device.
• Move your mobile device closer to the speaker and away from any
interference or obstructions.
• Use a different music source.
• Pair another mobile device.
• If two mobile devices are connected, pause your other mobile
device first.
• On your mobile device:
– Turn off and on the Bluetooth feature.
– Remove the speaker from the Bluetooth menu. Pair again.
• Clear the speaker's pairing list (see page 20).
• Reset the speaker (see page 25).
• Check your mobile device for compatibility. Refer to your mobile
device owner's guide.
• Use a different music source.
• Pair another mobile device.
• Disconnect the second device.
• Move your mobile device closer to the speaker and away from any
interference or obstructions.
• Press to hear the connected mobile device(s) and ensure you are
using the correct device.
• Pause or quit the music source on your mobile device playing
music.
• Disconnect the second device.
• Power on the AUX device and play music.
• Secure the 3.5 mm cable to the speaker's AUX connector and
the AUX device.
• Increase the volume on the speaker and AUX device.
• Use a different AUX cable.
• Connect a different AUX device.
• Secure the 3.5 mm cable to the speaker's AUX connector and
the AUX device.
• Increase the volume on the speaker and AUX device.
• Use a different AUX cable.
• Connect a different AUX device.