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"There is no sound or distorted sound from
one of the satellites – all of the other satel-
lites are working" .
In order to pinpoint the defect more specifi-
cally, please swap the non-functioning satellite
for a functioning satellite in order to determine
whether the defect is in the satellite or the sub-
woofer. If the previously non-functioning satellite
plays on a different channel of the subwoofer, the
defect is probably in the subwoofer electronics. If
the satellite does not play on a different channel,
the satellite is defective.
"There is no sound from the subwoofer – all of
the other satellites are working" .
You can check the function of the subwoofer by
connecting the subwoofer cinch input on the sub-
woofer only to the output from one of the front
channels L/R front on the sound card or a device
such as a portable CD player. If the subwoofer now
plays, it could not have been getting the correct
signal before. Either the cinch cable is defective
or the subwoofer output of your source appliance
is not generating a signal.
Alternatively, set the subwoofer volume to "mini-
mum" (LED lights up constantly), remove the sub-
woofer cinch cable from the PC/DVD player/AV
receiver, increase the volume carefully and touch
the inner cinch thermistor with your finger. If you
can hear buzzing or crackling, there is an error
in the PC/DVD player/AV receiver or its settings.
If the subwoofer stays silent, please read the fol-
lowing frequently asked questions carefully.
»The Subwoofer switches off after playing high
volumes for a long time (the satellites keep on
playing).«
It is possible that you have operated the Motiv 5
beyond its performance boundaries.
If the system is operated when the volume is too
high, the safety cut-off in the power pack may ac-
tivate. This safety cut-off switch is prescribed for
safety reasons and prevents the power pack, the
power amplifiers and the speakers from sustain-
ing damage. When this cut-off switch is activated,
it means that the system has reached its per-
formance boundaries.
20 Teufel · Motiv 5
Frequently asked questions
Our problem-solving tips:
4 Position the boxes of the Motiv 5 nearer to
where you are sitting. Then much less power will
be needed for loud sound reproduction.
4Use an AV receiver that will supply the satellites
with power. This takes the pressure off the power
pack and the power amplifiers of the Motiv 5.
However, a fault cannot be ruled out if the Motiv
5 switches off at lower volumes in rooms of 30m
or smaller.
We are unable to authorize additional active
cooling of the power amplifier. It no longer cor-
responds to the specifications for the operation
of our products. Failures caused in this way can
clearly be attributed to negligent action by the
user. As operation with active cooling has a direct
effect on the function of the product, it voids all
guarantee claims.
"The subwoofer does not play with stereo
sources such as music CDs (on pC/DVD player)" .
The Motiv 5 is purely a playback system – it has no
built-in decoder function. Therefore it is "depend-
ent" on the allocation of the external decoders
when splitting the signals. This decoder is a com-
ponent of the sound card or DVD player software.
If the signal only plays on two satellites in stereo
mode, for example, the correct allocation in the
software of the sound card/DVD player is either
not possible or not correctly set.
The Motiv 5 is "blameless" – it only plays back the
signals it receives. Therefore, correct allocation in
the software of the sound card/DVD player is es-
sential. Please contact the support department of
the sound card/DVD player manufacturer.
2
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