Avaya Session Border Controller for Enterprise Manual
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Avaya Session Border Controller for Enterprise Manual

Avaya Session Border Controller for Enterprise Manual

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Deploying Avaya Session Border
Controller for Enterprise
Release 6.3
Issue 5
August 2015

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  • Page 1 Deploying Avaya Session Border Controller for Enterprise Release 6.3 Issue 5 August 2015...
  • Page 2 USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, written consent of Avaya can be a criminal, as well as a civil offense YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM under the applicable law.
  • Page 3 Avaya. You agree to the Third Party Terms for any such Third Party Components. Preventing Toll Fraud “Toll Fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf).

  • Page 4: Table Of Contents

    System memory ...................... 27 On-board storage ...................... 27 Ethernet port labels ........................ 30 Interfaces Chapter 3: Deployment process.................... 33 ...................... 33 Deployment process ...................... 33 Deployment checklist Chapter 4: Deploying options.................... 35 ......................... 35 Single server Deploying Avaya SBCE August 2015 Comments on this document? infodev@avaya.com...
  • Page 5 Connection of the server to the VoIP network .............. 50 Installing fix to correct ports for Dell R320 servers .................... 52 Avaya SBCE installation Chapter 7: Avaya SBCE configuration.................. 57 ................ 57 Configuring an EMS plus SBCE deployment ........................ 59 Configuring EMS .......................  62 Configuring Avaya SBCE ........................
  • Page 6 ...............  69 Logging in to EMS through a serial console .............. 69 Logging in to EMS through VGA connection .............. 70 Logging in to Avaya SBCE through SSH connection Chapter 9: Licensing requirements.................. 71 .................... 71 Avaya SBCE license features ........................  72 License installation .......... 72...

  • Page 7: Chapter 1: Introduction

    Enterprise (SBCE) in a Session Initiation Protocol (SIP) enterprise VoIP network. Intended audience This document is intended for anyone who wants to install, configure, and verify Avaya SBCE. The audience includes and is not limited to implementation engineers, field technicians, business partners, and customers.

  • Page 8: Training

    Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. Deploying Avaya SBCE August 2015 Comments on this document? infodev@avaya.com...

  • Page 9: Support

    Warranty Avaya provides a one-year limited warranty on Avaya SBCE hardware and 90 days on Avaya SBCE software. To understand the terms of the limited warranty, see the sales agreement or other applicable documentation.

  • Page 10: Chapter 2: Hardware Overview

    Chapter 2: Hardware overview Avaya SBCE servers The Avaya SBCE servers are fully integrated, user-installable chassis. Avaya SBCE supports the following hardware: • Portwell CAD-0208 • Dell R210 II, Dell R210 II XL, Dell R320, and Dell R620 • Supermicro AMAX EMS •...

  • Page 11: Panel Descriptions

    Note: If you turn off the system using the power button and the system is running an ACPI- compliant operating system, the system Table continues… August 2015 Deploying Avaya SBCE Comments on this document? infodev@avaya.com...
  • Page 12 Briefly press the power button to exit the standby state. Table continues… Deploying Avaya SBCE August 2015 Comments on this document? infodev@avaya.com...
  • Page 13 When you press one of these buttons, the blue system status indicators on the front and back panels blink until you press one of the buttons again. Table continues… August 2015 Deploying Avaya SBCE Comments on this document? infodev@avaya.com...

  • Page 14: Rear Panel (Dell R210-Ii, Dell R210-Ii Xl)

    Two USB ports used for installation only Serial Port used for Command Line Interface VGA Port E-SATA Port (not used) Two 100/1000 Ethernet ports used for management interface Non-Redundant Power Supply Deploying Avaya SBCE August 2015 Comments on this document? infodev@avaya.com...

  • Page 15: Front Panel (Portwell Cad-0208)

    Use this button only if directed to do so by qualified support personnel or by the product documentation. DC In Jack The DC Power Jack (15V). Table continues… August 2015 Deploying Avaya SBCE Comments on this document? infodev@avaya.com...

  • Page 16: Front Panel (Amax Ems)

    (VGA) connector used for connecting a monitor to the system. Front panel (AMAX EMS) Number Description Over Temperature Indicator LAN 2 Indicator LAN 1 Indicator Hard Disk Drive Access Indicator Table continues… Deploying Avaya SBCE August 2015 Comments on this document? infodev@avaya.com...

  • Page 17: Rear Panel (Amax Ems)

    PS2 Mouse USB Ports (2) VGA Output Cooling Fan Power Receptacle Keyboard Port Serial COM Port 32–bit GbE Ports (LAN 1 left, LAN 2 right) PCI Slot Plate (PCI not used) August 2015 Deploying Avaya SBCE Comments on this document? infodev@avaya.com...

  • Page 18: Front View Of Dell R320 Server

    15 seconds. Video Connector Allows you to connect a VGA display to the system. LCD Menu Buttons Allows you to navigate the control panel LCD menu. Table continues… Deploying Avaya SBCE August 2015 Comments on this document? infodev@avaya.com...

  • Page 19: Back View Of Dell R320 Server

    Connects a serial device to the system. Video connector Connects a VGA display to the system. Ethernet connectors Two integrated 10/100/1000 Mbps NIC connectors (Avaya Standard). USB connectors (2) Connects USB devices to the system. The ports are USB 2.0-compliant.

  • Page 20: Front View Of Dell R620 Server

    This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system documentation. Table continues… Deploying Avaya SBCE August 2015 Comments on this document? infodev@avaya.com...
  • Page 21 The button to connect a VGA display to the system. Hard Drives A typical Avaya configuration has two 5 inch hot-swappable hard drives. The other hard drive bays will not be operable. For more information, see the Dell Owner’s Manual, in the Front Panel Features and Indicators section.

  • Page 22: Back View Of Dell R620 Server

    Note: The port is available for use only if the iDRAC7 Enterprise license is installed on your system. (Not normally used in Avaya systems) Serial Connector The button to connect a serial device to the system. PCIe Expansion Card Slot 1 (riser The button to connect a PCIe expansion card.

  • Page 23: Front View Of Hp Dl360 G7 Server

    HP Systems Insight Display Front USB connector Video connector Hard drive bay 4 Hard drive bay 3 Hard drive bay 2 —Drive 1 Hard drive bay 1 — Drive 2 August 2015 Deploying Avaya SBCE Comments on this document? infodev@avaya.com...

  • Page 24: Back View Of Hp Dl360 G7 Server

    NIC 2 connector NIC 1 connector USB connectors (2) *This expansion slot provides 75 W of power to an adapter, with an additional 75 W of power supplied by external power. Deploying Avaya SBCE August 2015 Comments on this document? infodev@avaya.com...

  • Page 25: Front View Of Hp Dl360P G8 Server

    Optical Disk Drive Bay Hard Drive Bay Video Connector (requires Front Video Adapter Kit) Two (2) USB Connectors Active Health and Network Status LEDs Rear view of HP DL360p G8 Server August 2015 Deploying Avaya SBCE Comments on this document? infodev@avaya.com...

  • Page 26: Specifications

    Intel E5–2630, Six Core / 2.3 GHz (Sandybridge) 4 memory channels per CPU with up to 3 DIMMs per channel System memory Server System Memory Dell R210–ii XL (core) 4 GB (DDR3 1333MHz) Table continues… Deploying Avaya SBCE August 2015 Comments on this document? infodev@avaya.com...

  • Page 27: On-Board Storage

    Hot Plug SFF SATA 10.0TB, Hot Plug SFF SAS 12.0TB Ethernet port labels Portwell CAD 0208 server The Portwell CAD 0208 server is used only for single server (EMS plus Avaya SBCE) deployments. August 2015 Deploying Avaya SBCE Comments on this document? infodev@avaya.com...
  • Page 28 Number of ports 2 (1 unused - the right port is unused) Dell R320 A1 A2 B1 B2 Ethernet port labels Number of ports M2, M1, A1, A2, B1, and B2 Deploying Avaya SBCE August 2015 Comments on this document? infodev@avaya.com...
  • Page 29 M1, M2, B2, B1, A2 and A1 Note: When you configure the server as EMS, A1, A2, B1, B2, and M2 are not to be used. For more information about hardware specifications, see Deploying Avaya Session Border Controller for Enterprise. HP DL360 G7...

  • Page 30: Interfaces

    Deploying Avaya Session Border Controller for Enterprise. Interfaces With Avaya 6.3, multiple network interfaces and VLANs can be configured on a single Ethernet interface. The following sections describe the interfaces on the supported servers. Dell R210–ii (core) & Dell R210–ii XL (core) •...
  • Page 31 • Two front-accessible USB 2.0 ports • Two rear-accessible USB 2.0 ports Dell R620 Four integrated 10/100/1000 Mbps NIC connectors (Avaya standard). Note: Dell R620 NIC port numbers are read from left to right, starting with Port 1, then continuing to port 2, 3 and 4.
  • Page 32 HP NC382T PCI Express Dual Port Gigabit NIC expansion card (Broadcom 5709 silicon) in addition to four integrated ENET Gigabit NIC ports. HP ProLiant DL360 G8 Four integrated ENET Gigabit NIC ports with TCP offload engine (included on motherboard). Deploying Avaya SBCE August 2015 Comments on this document? infodev@avaya.com...

  • Page 33: Chapter 3: Deployment Process

    Applicable only to elements. In scenarios where GARP is not supported, use a GARP- multiple server HA aware router or switch between the elements and Avaya SBCE for the scenarios. switch to handle GARP packets sent from Avaya SBCE. Connect the server to the existing network.
  • Page 34 Configure the appliance. Configure the management interface. Configure the time zone. Configure a self-signed certificate. Configure date and time. Configure passwords. Deploying Avaya SBCE August 2015 Comments on this document? infodev@avaya.com...

  • Page 35: Chapter 4: Deploying Options

    Primary. Non-HA configuration In this deployment, you can have one or more Avaya SBCE servers controlled by a single Avaya Element Management Systems (EMS) device or a replicated EMS pair. You can have up to 25 Avaya SBCE servers.
  • Page 36 Deploying options HA configuration In the High Availability or HA configuration, Avaya SBCE servers are deployed in pairs. Each pair has one SBCE server acting as primary while the other is secondary. Both servers are controlled by a single Avaya Element Management System (EMS) device or a replicated EMS pair.
  • Page 37 Multiple servers Although the HA pairs and non-HA deployments are shown separately in this figure, EMS can control both an Avaya SBCE HA server pair as well as a single Avaya SBCE server. August 2015 Deploying Avaya SBCE Comments on this document? infodev@avaya.com...

  • Page 38: Chapter 5: Preparing For Installation

    The following safety precautions listed below represent warnings of certain dangers of which Avaya is aware. As the user of the product, you must follow these warnings and all other safety precautions necessary for the safe operation of the equipment in your operating environment.

  • Page 39: Ground The Equipment

    To prevent serious injury or death from dangerous voltages, use extreme caution when handling, testing, and performing maintenance on this equipment and its components. Flammability All Avaya PCBs (printed circuit boards) are manufactured with a flammability rating of 94V-0 by UL- recognized manufacturers. August 2015 Deploying Avaya SBCE Comments on this document? infodev@avaya.com...

  • Page 40: Emi Caution

    The Avaya SBCE equipment chassis generates, uses, and can generate electromagnetic interference (EMI). Lithium battery caution The Avaya SBCE 1U equipment chassis contains a lithium battery to power the internal clock and calendar circuitry. Caution: A danger of an explosion exists if the lithium battery is replaced incorrectly. Currently, only authorized Avaya personnel or their agents may open the equipment chassis to replace the battery.

  • Page 41: Meeting Site Requirements

    Meeting site requirements After the customer site survey has been completed and submitted to Avaya, check the physical location where the server will be installed. This location must meet several requirements for a safe and successful installation, which are the responsibility of the customer.

  • Page 42: Physical System Protection Requirements

    Note: The customer must ensure that environmental hazards do not interfere with the operation of the Avaya SBCE server. These hazards could include excessive heat, excessive humidity, improper ventilation, or electromagnetic interference from proximate equipment . Rack requirements Racks must conform to conventional standards: •...
  • Page 43 The floor under the rack must be level within 3/16 inch. Use a floor-leveling cement compound if necessary or bolt the racks to the floor as shown in the following figure. August 2015 Deploying Avaya SBCE Comments on this document? infodev@avaya.com...

  • Page 44: Meeting Cabling Requirements

    Once the site survey has been completed and site requirements have been met, evaluate the existing cable plant. You must ensure that proper connections can be accommodated and maintained between the Avaya SBCE server and the VoIP network call servers. Cabling standards...

  • Page 45: Cable Labeling And Record Keeping

    Use only high-quality, shielded RJ-45 terminated cables to connect the server. Procedure 1. Use an alcohol wipe or other appropriate cleaning agent to clean the cable connectors. Ensure that the connectors are free from all dust, oil, and other contaminants. August 2015 Deploying Avaya SBCE Comments on this document? infodev@avaya.com...

  • Page 46: Meeting Power Requirements

    1. Download and set up a disk imaging utility like Win32 Disk Imager. 2. Copy the Avaya SBCE 6.3 USB image file on the Windows system. 3. Ensure that the checksum matches a checksum utility such as Microsoft File Checksum Integrity Verifier.

  • Page 47: Preparing A Usb Device On Linux

    Download the image file from the PLDS website. The image file is named as: sbce-6.3.000-xx- xxxx_<md5sum>.img About this task A USB storage device with a minimum size of 4 GB can be set up for install or upgrade of Avaya SBCE. Procedure 1.

  • Page 48: Chapter 6: Installation

    Avaya SBCE supports multiple methods of installation, such as ISO-based DVD/ USB/ NFS/ PXE. Mounting the server to an equipment rack The Avaya SBCE server can be installed either in a standard 19” equipment rack or placed free- standing on an equipment tabletop. Note: For information about mounting the Avaya SBCE server, see Rack Installation Guide.

  • Page 49: Connection Of The Server To The Voip Network

    The connection of the Avaya SBCE server to the network is determined by the particular configuration of the enterprise network and the desired location of the server with that topology. Refer to the following figures for examples of Avaya SBCE servers connected in a single server and a multiple server deployment.

  • Page 50: Installing Fix To Correct Ports For Dell R320 Servers

    62 Installing fix to correct ports for Dell R320 servers About this task Before installing Avaya SBCE on a Dell R320 server, you must run a fix to correct the ports for the server. Deploying Avaya SBCE August 2015...
  • Page 51 Type cd /tmp. b. Type tar —zxvf. c. Type cd /tmp. d. Type chmod +x ifnamer.py The system makes the ifnamer.py file executable. e. Type mkdir /tmp/mpoint. f. Type mount /dev/sda6 /tmp/mpoint. August 2015 Deploying Avaya SBCE Comments on this document? infodev@avaya.com...

  • Page 52: Avaya Sbce Installation

    Restart or shut down the server and remove the USB device. r. Restart the server. Avaya SBCE installation Avaya ships the Avaya SBCE servers preinstalled with the software. In this case, performing a fresh install is not required. To re-install Avaya SBCE, perform the steps in Installing SBCE software on page 52.
  • Page 53 Upgrade screen. In “Proceed with Upgrade?” prompt, type no to be presented with the Installation screen. • If the system does not have Avaya SBCE 6.2 installed on it, the system displays the Installation screen. In the “Proceed with Installation?” prompt, type yes to start the installation.
  • Page 54 1. Insert the USB flash device in the USB port. 2. Reboot the server. The system display the F11 = Boot Manager on the top-right corner of the VGA or serial console. Deploying Avaya SBCE August 2015 Comments on this document? infodev@avaya.com...
  • Page 55 4. Go to Boot menu option by using the arrow keys. 5. Ensure that the screen displays the ALL USB KEY is in the Boot priority order. 6. Go to the Exit menu option by using the arrow keys. August 2015 Deploying Avaya SBCE Comments on this document? infodev@avaya.com...
  • Page 56 8. Press ESC to go to the Boot menu. 9. Select the Exit menu option using arrow keys. 10. Select Save Changes and Exit and press Enter. 11. Click OK and press Enter. Deploying Avaya SBCE August 2015 Comments on this document? infodev@avaya.com...

  • Page 57: Chapter 7: Avaya Sbce Configuration

    For multiple server configuration, the sequence must be: 1. Primary EMS 2. Secondary EMS 3. Avaya SBCE servers in any order Configuring an EMS plus SBCE deployment About this task After installation, the EMS plus SBCE deployment cannot use EMS for other SBCE devices in the network.
  • Page 58 The system displays the Device Configuration screen. 18. Use the tab keys to select Back. The system displays the Device Configuration screen. 19. Use the tab keys to select Done and press Enter. Deploying Avaya SBCE August 2015 Comments on this document? infodev@avaya.com...

  • Page 59: Configuring Ems

    Use this password for secure shell (ssh) to gain access to Avaya SBCE. A series of scripts automatically run, which configure Avaya SBCE with the information that you type. As these scripts run, the video display shows a series of outputs reflecting the progress of the configuration.
  • Page 60 The system displays the Appliance Configuration screen. 14. Enter the required information in the appropriate fields. The value entered for network passphrase is used during Avaya SBCE configuration. For more information, see EMS Appliance Configuration screen field descriptions. 15. Press Enter.
  • Page 61 The system displays the Device Configuration screen. 23. Use the arrow keys to select Done. A script is automatically activated that configures Avaya EMS with the information provided in the previous steps. 24. If you have specified an NTP server that cannot be contacted, select one of the following options to proceed: •...

  • Page 62: Configuring Avaya Sbce

    65 Configuring Avaya SBCE Before you begin Ensure that EMS is accessible over the network when Avaya SBCE is being configured. Procedure 1. Connect to the serial console port of the server. 2. Press the Power On switch located on the front panel of the equipment chassis.
  • Page 63 The system displays the top-level configuration screen. 19. Use the tab keys to select Done and press Enter. A script is automatically activated that configures Avaya SBCE with the information provided in the previous steps. 20. If you have specified an NTP server that cannot be contacted, select one of the following options to proceed: •...

  • Page 64: Field Descriptions

    Avaya SBCE configuration Use this password for secure shell (ssh) access to the EMS. A series of scripts automatically run to configure Avaya SBCE. As these scripts run, the system displays a series of outputs indicating the progress of the configuration. The configuration is successfully completed when the login prompt is displayed.

  • Page 65: Management Interface Setup Field Descriptions

    When using SSL/VPN as configured on the M1 interface, ensure that the IP address associated with the M1 interface will need outbound internet access. The M1 interface requires outbound internet access to initiate connectivity with the Avaya VPN Gateway (AVG) server (FQDN: plavg0(x).sal.avaya.com. M1 is the management interface that is the required interface for SSL/VPN.

  • Page 66: Console And Ssh Passwords Complexity

    SAL, see Implementing Secure Access Link Gateway. SSL VPN When sold with IP Office, use remote access to SSL VPN into IP Office and then use Avaya SBCE. Register and configure Avaya SBCE and IP Office. For more information, see the job aid titled ASBCE GRT Registration and Remote Connectivity via IP Office SSL/VPN NAPT, which is available on http://support.avaya.com.
  • Page 67 Remote access Note: Configuring SSL VPN in Avaya SBCE is not supported in 6.3. However, SSL VPN is supported on single server or standalone systems. August 2015 Deploying Avaya SBCE Comments on this document? infodev@avaya.com...

  • Page 68: Chapter 8: Verifying Ems Operation

    If the Welcome screen is displayed, the EMS is operating normally and available for use. You can log in to EMS and perform normal administrative and operational tasks. See Administering Avaya Session Border Controller for Enterprise. Logging in to EMS through console To log in to EMS through a console, you can use a serial or a VGA connection.

  • Page 69: Logging In To Ems Through A Serial Console

    Logging in to EMS through console Logging in to EMS through a serial console About this task The user must connect the laptop to the serial port on the Avaya SBCE server by using Serial (DB9) to the USB converter cable. Note: In Avaya SBCE Release 6.3, the default output can be a serial console or VGA depending on...

  • Page 70: Logging In To Avaya Sbce Through Ssh Connection

    Verifying EMS operation Logging in to Avaya SBCE through SSH connection Before you begin Ensure that Avaya SBCE is installed and available on the network. Procedure 1. Open an SSH client, such as PuTTy. 2. Type the IP address for Avaya SBCE.

  • Page 71: Chapter 9: Licensing Requirements

    • Licensed features • Licensed capacity All hardware Avaya SBCE devices can use a local WebLM server for licences. However, for mixed deployment environments with EMS on VMware and Avaya SBCE on hardware, use an ova WebLM or System Manager WebLM.

  • Page 72: License Installation

    • The local WebLM server Installing a license on WebLM server on System Manager Before you begin Get the license file from the Avaya Product Licensing and Delivery System (PLDS) website at https://plds.avaya.com/. About this task If you experience problems while installing the license file, see the License file installation errors section in Administering standalone Avaya WebLM.

  • Page 73: Configuring Weblm Server Ip Address On Ems

    4. Click ASBCE to view the license information. Configuring WebLM server IP address on EMS Before you begin Install the Avaya SBCE license file on System Manager WebLM, local WebLM, or standalone WebLM server. Procedure 1. Log on to the Element Management System web interface with administrator credentials.

  • Page 74: Appendix A: Acronyms And Abbreviations

    Graphical User Interface High-Availability Hard Disk Drive HTTP Hypertext Transfer Protocol ICBO International Conference of Building Officials Instant Messaging Internet Protocol IPCS Internet Protocol Communications Security Local Area Network Table continues… Deploying Avaya SBCE August 2015 Comments on this document? infodev@avaya.com...

  • Page 75: August

    Network Operations Center Point-of-Presence RCDD Registered Communications Distribution Designer Session Border Controller Session Initiation Protocol Certification mark of Underwriters Laboratories, Inc. for the US market Uniform Resource Locator VoIP Voice-over-Internet Protocol August 2015 Deploying Avaya SBCE Comments on this document? infodev@avaya.com...
  • Page 76 ............hardware warranty ..............HP DL360 G7 Server back view ..............24 Dell R320 front view ..............back view ..............19 HP DL360p G8 Server ethernet port labels ............28 front view ..............Deploying Avaya SBCE August 2015 Comments on this document? infodev@avaya.com...
  • Page 77 DVD for installation ...........47 establishing session ............. preparing a USB device on Linux ........thermal requirements ............42 preparing USB on Windows ..........46 training ................... processors in server ............VGA connection ..............69 rack August 2015 Deploying Avaya SBCE Comments on this document? infodev@avaya.com...
  • Page 78 Index videos ..................VoIP network connecting server ............warranty ................. ways to install license ............WebLM Server configuration ..............Deploying Avaya SBCE August 2015 Comments on this document? infodev@avaya.com...

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