Dell XPS 13 9300 Service Manual
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Dell XPS 13 9300 Service Manual

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XPS 13 9300
Service Manual
Regulatory Model: P117G
Regulatory Type: P117G001

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Summary of Contents for Dell XPS 13 9300

  • Page 1 XPS 13 9300 Service Manual Regulatory Model: P117G Regulatory Type: P117G001...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Transporting sensitive components............................ 7 After working inside your computer............................ 8 2 Removing and installing components..................... 9 Recommended tools................................9 Screw list....................................9 Major components of XPS 13 9300...........................10 Base cover..................................... 11 Removing the base cover.............................. 11 Installing the base cover..............................14 Battery....................................16 Lithium-ion battery precautions...........................
  • Page 4 Updating BIOS on systems with BitLocker enabled....................51 Updating your system BIOS using a USB flash drive....................51 Updating the Dell BIOS in Linux and Ubuntu environments..................52 Flashing the BIOS from the F12 One-Time boot menu....................52 System and setup password..............................55 Assigning a system setup password...........................

  • Page 5: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 6: Electrostatic Discharge-Esd Protection

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 7: Transporting Sensitive Components

    Status Released Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment: CAUTION: Do not lift greater than 50 pounds.

  • Page 8: After Working Inside Your Computer

    Identifier GUID-3C4573AB-7C32-4215-98B6-26F649510437 Version Status Released After working inside your computer About this task CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Steps 1. Replace all screws and ensure that no stray screws remain inside your computer. 2.

  • Page 9: Removing And Installing Components

    Identifier GUID-7FBB11D7-9820-47BB-AFAA-48FA912314D9 Version Status Released Removing and installing components Identifier GUID-EA979CC8-84EC-4827-86C4-C80A8C31F4BF Version Status Released Recommended tools The procedures in this document may require the following tools: • Phillips screwdriver #0 • Phillips screwdriver #1 • Torx #5 (T5) screwdriver • Plastic scribe Identifier GUID-CC648B28-FBF9-4A6F-BB11-4C6C2FA3D08A...

  • Page 10: Major Components Of Xps 13 9300

    Identifier GUID-0926C03C-4EBE-4F12-A31F-73401FBAD8AD Version Status Released Major components of XPS 13 9300 The following image shows the major components of XPS 13 9300. 1. Base cover 2. Battery 3. Left fan 4. Heat sink 5. Left antenna 6. System board...

  • Page 11: Base Cover

    15. Solid-state drive NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.
  • Page 12 Removing and installing components...
  • Page 13 Removing and installing components...

  • Page 14: Installing The Base Cover

    Steps 1. Remove the eight screws (M2x3, Torx 5) that secure the base cover to the palm-rest and keyboard assembly. 2. Starting from the bottom-left corner, use a plastic scribe to pry the base cover in the direction of the arrows to release the base cover from the palm-rest and keyboard assembly.
  • Page 15 Removing and installing components...

  • Page 16: Battery

    Steps 1. Connect the battery cable to the system board, if applicable. 2. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover into place. 3. Replace the eight screws (M2x3, Torx 5) that secure the base cover to the palm-rest and keyboard assembly. Next steps 1.

  • Page 17: Removing The Battery

    If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 18: Installing The Battery

    Identifier GUID-1CB6AF9C-C07C-4A93-A3CB-758078A2764D Version Status Released Installing the battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the battery and provides a visual representation of the installation procedure. Steps 1.

  • Page 19: Solid-State Drive

    Identifier GUID-42A997F5-329D-4712-8018-6C6114C5255F Version Status Released Solid-state drive Identifier GUID-4C447BB6-E656-415C-8D69-6165ACAA9129 Version Status Released Removing the solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.

  • Page 20: Installing The Solid-State Drive

    2. Lift the wireless-card bracket off the system board. 3. Using a plastic scribe, disconnect the antenna cables from the wireless card. 4. Note the routing of the left and the right antenna cables. 5. Starting from the wireless card, remove each antenna cable from the routing guides, toward the respective antennas. 6.

  • Page 21: Fans

    Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive slot. 2. Gently slide the solid-state drive into the solid-state drive slot. 3. Align the solid-state drive shield with the alignment post, and align the screw hole on the solid-state drive shield with the screw hole on the system board.
  • Page 22 Steps 1. Peel the tape that secures the fan (A) cable to the system board. 2. Disconnect the fan (A) cable from the system board. 3. Remove the two screws (M1.6x2.5) that secure the fan (A) to the system board. 4.

  • Page 23: Installing The Fans

    Identifier GUID-DE3FC528-122C-4095-91EA-C21570B06CC5 Version Status Released Installing the fans Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the fans and provide a visual representation of the installation procedure. Removing and installing components...

  • Page 24: Heat Sink

    Steps 1. Align the screw holes on the fan (B) with the screw holes on the system board. 2. Replace the two screws (1.6x2.5) that secure the fan (B) to the system board. 3. Connect the fan (B) cable to the system board. 4.

  • Page 25: Installing The Heat Sink

    NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it. 2. Remove the base cover. About this task The following image indicates the location of the heat sink and provides a visual representation of the removal procedure. Steps 1.

  • Page 26: Display Assembly

    Steps 1. Align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (as indicated on the heat sink), tighten the four captive screws that secure the heat sink to the system board. Next steps 1.
  • Page 27 Removing and installing components...
  • Page 28 Steps 1. Loosen the three captive screws that secure the display-assembly cable bracket to the system board. 2. Lift the display-assembly cable bracket off the system board. 3. Disconnect the camera cable and the display cable from the system board. 4.

  • Page 29: Installing The Display Assembly

    Identifier GUID-B4003FD1-A801-4FF9-86FF-30E27DD09E5B Version Status Released Installing the display assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the display assembly and provide a visual representation of the installation procedure. Removing and installing components...
  • Page 30 Removing and installing components...
  • Page 31 Steps 1. Slide the palm-rest and keyboard assembly under the display-assembly hinges. 2. Align the screw holes on the palm-rest assembly with the screw holes on the display hinges. 3. Replace the three screws (M2.5x4.5) that secure the left hinge to the system board and the palm-rest and keyboard assembly. 4.

  • Page 32: System Board

    Identifier GUID-46B53388-5C4F-4861-92E0-6AE357EE9CBF Version Status Released System board Identifier GUID-8C800891-FD02-4DC8-9C4F-017139091D53 Version Status Released Removing the system board Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 33 Removing and installing components...
  • Page 34 Steps 1. Loosen the captive screw that secures the wireless-card bracket to the system board. 2. Lift the wireless-card bracket off the system board. 3. Using a plastic scribe, disconnect the antenna cables from the wireless card. 4. Note the routing of the left and the right antenna cables. 5.

  • Page 35: Installing The System Board

    Identifier GUID-EFCF3474-E58C-44E7-8E02-429B0CF5D27A Version Status Released Installing the system board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 36 Steps 1. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 2. Replace the four screws (M1.2x2) that secure the system board to the palm-rest and keyboard assembly. 3. Replace the three screws (M1.2x2) that secure the system board to the palm-rest and keyboard assembly. 4.

  • Page 37: Palm-Rest And Keyboard Assembly

    Next steps 1. Install the display assembly. 2. Install the solid-state drive. 3. Install the heat sink. NOTE: The system board can be removed or installed together with the heat sink attached. This simplifies the procedure and avoids breaking the thermal bond between the system board and the heat sink. 4.

  • Page 38: Installing The Palm-Rest And Keyboard Assembly

    Identifier GUID-23FC0B54-4194-4AA0-94B3-32889535C89E Version Status Released Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the palm-rest and keyboard assembly and provides a visual representation of the installation procedure. Steps Place the palm-rest and keyboard assembly on a flat surface.

  • Page 39: Drivers And Downloads

    Identifier GUID-03B3E7E4-0F78-4352-98F7-F1B8A47E387E Version Status Released Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938. Drivers and downloads...

  • Page 40: System Setup

    Identifier GUID-E4ECAEC1-C84B-4228-B42A-B0494DD7A52D Version Status Released System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 41: One Time Boot Menu

    Depending on this computer and its installed devices, the items that are listed in this section may or may not be displayed. Table 3. System setup options—System information menu Overview XPS 13 9300 BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer.
  • Page 42 Overview AC Adapter Displays whether an AC adapter is connected. If connected, the AC adapter type. PROCESSOR Processor Type Displays the processor type. Maximum Clock Speed Displays the maximum processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Current Clock Speed Displays the current processor clock speed.
  • Page 43 Boot options UEFI Boot Path Security Enables or disables the system to prompt the user to enter the Admin password when booting a UEFI boot path from the F12 boot menu. Default: Always Except Internal HDD Table 5. System setup options—System Configuration menu System Configuration Date/Time Date...
  • Page 44 System Configuration By default, Touchscreen is selected. Enable Fingerprint Reader Device Enables or disables the Fingerprint Reader Device. By default, Enable Fingerprint Reader Device is selected. Enable MediaCard Enables to switch all media cards On/Off or set the media card to read-only state. By default, Enable Secure Digital (SD) Card is selected.
  • Page 45 Security PPI Bypass for Enable Commands Enables or disables the OS to skip BIOS Physical Presence Interface (PPI) user prompts when issuing TPM PPI enabled and activate commands. Default: OFF PPI Bypass for Disable Commands Enables or disables The OS to skip BIOS PPI user prompts when issuing TPM PPI Disable and Deactivate commands.
  • Page 46 Passwords System Password Max Specify the maximum number of characters allowed for System password. Default: 32 Admin Password Sets, Changes, or deletes the administrator (admin) password (sometimes called the "setup" password). System Password Sets, Changes, or deletes the system password. Enable Master Password Lockout Enables or disables the master password support.
  • Page 47 Enables the computer to turn on and go to boot when AC power is supplied to the computer. Default: OFF Wake on Dell USB-C Dock Enables connecting a Dell USB-C Dock to wake the computer from Standby. Default: ON Auto On Time Enables the computer to automatically power on for defined days and times.
  • Page 48 Power Management Default: ON Table 13. System setup options—Wireless menu Wireless Wireless Device Enable Enable or disable internal WLAN/Bluetooth devices. By default, WLAN is selected. By default, Bluetooth is selected. Table 14. System setup options—POST Behavior menu POST Behavior Numlock Enable Enable Numlock Enables or disables Numlock when the computer boots.
  • Page 49 POST Behavior Default: ON MAC Address Pass-Through Replaces the external NIC MAC address (in a supported dock or dongle) with the selected MAC address from the computer. Default: System Unique MAC Address. Table 15. System setup options—Virtualization menu Virtualization Intel Virtualization Technology Enables the computer to run a virtual machine monitor (VMM).

  • Page 50: Updating The Bios In Windows

    SupportAssist Dell Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and for Dell operating system Recovery tool. Default: 2. SupportAssist OS Recovery Enables or disables the boot flow for SupportAssist operating system Recovery tool in the even of certain system errors.

  • Page 51: Updating Bios On Systems With Bitlocker Enabled

    3. Insert the USB Flash drive into the system that requires the BIOS update. 4. Restart the system and press F12 when the Dell Splash logo appears to display the One Time Boot Menu. 5. Using arrow keys, select USB Storage Device and click Return.

  • Page 52: Updating The Dell Bios In Linux And Ubuntu Environments

    Most Dell systems built after 2012 have this capability and you can confirm by booting your system to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your system. If the option is listed, then the BIOS supports this BIOS update option.
  • Page 53 3. The Bios flash menu will open then click the Flash from file. 4. Select external USB device System setup...
  • Page 54 5. Once the file is selected, Double click the flash target file, then press submit . 6. Click the Update BIOS then system will reboot to flash the BIOS. System setup...

  • Page 55: System And Setup Password

    7. Once complete, the system will reboot and the BIOS update process is completed. Identifier GUID-70AC74A4-2716-4872-8F85-36CCA0E01771 Version Status Released System and setup password Table 19. System and setup password Password type Description System password Password that you must enter to log in to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.

  • Page 56: Deleting Or Changing An Existing System Setup Password

    The Security screen is displayed. 2. Select System/Admin Password and create a password in the Enter the new password field. Use the following guidelines to assign the system password: • A password can have up to 32 characters. • The password can contain the numbers 0 through 9. •...

  • Page 57: Clearing Bios (System Setup) And System Passwords

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 58: Troubleshooting

    You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 59: System Diagnostic Lights

    2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow at the bottom left corner. Diagnostics front page is displayed. 5. Click the arrow in the lower-right corner to go to the page listing.

  • Page 60: Flea Power Release

    Diagnostic light codes Problem description LCD power rail failure. CMOS battery failure PCI, video card/chip failure Recovery image not found Recovery image found but invalid Power-rail failure System BIOS Flash incomplete Management Engine (ME) error Identifier GUID-86DBC459-27F7-4CDA-94FD-C060FE8C10A3 Version Status Released Flea power release About this task Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been...

  • Page 61: Getting Help And Contacting Dell

    Version Status Released Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 22. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com...

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