Short Loop Process - Safran Sagem Communication myC2-3 Site Technical Documentation

Site technical documentation myC2-3
-The handsets shall not be dismantled (by using screwdrivers) except previous request from
Sagem.
-The Repair Centre will not make any Repair (such as spare parts exchange or software
upgrade) except previous communication of Sagem. The exchanges of handsets or accessories are
the only intervention authorised.
4. Exchange by the Repair Centre
- The Repair Centre will use the products delivered for swap to the Repair Centre for exchanging the
products to the end-users (except particular process defined by Sagem).
- The under- warranty handsets and accessories received shall be exchanged to the end-user.
- The under- warranty handsets and accessories declared No Fault Found (NFF) shall be
exchanged to the end-users except previous communication of Sagem.
- The Out of warranty handsets and accessories (oxidation, shocks, ...) will be repaired by the
Repair Centre after acceptation by the customer of an estimate according to the Sagem out of
warranty repair prices communicated.
- The under- warranty and out of warranty handsets shall be sent to Sagem Montauban.
- In the frame of the Short loop process, there is no level 1 (L1) intervention
5. Reports
An exchange of an handset and its accessories shall be codified Level 3 (L3)
An accessory exchange shall be codified Level 0 (L0).
The Repair Centre shall capture all the information required for issuing and sending the Repair
Reports and Status reports according to the Contractual frequency defined. The Reports shall
includes the products treated by the Repair Centre under- warranty or out of warranty.
6. Procedure
From the beginning date of the Short loop process application and minimum each week, the Repair
Centre shall ship the products (handsets and accessories) to Sagem Montauban.
6.1. Handsets :
- MRA Procedure for the after-Sales products ( one MRA number for the products concerned by the
short loop).
- MRA Procedure for DOA products ( one MRA DOA number for the products concerned by the
short loop) if the Repair Centre is authorised to treat the DOA products.
The MRA request shall be sent to Sagem Montauban (with knowledge to the Area Manager and
Support Engineer).
The shipment of products to Sagem Montauban shall comply with the MRA procedure. Furthermore
each products shall be sent with the Return Product Sheet filled in indicating the defect declared by
the end-user and the defect observed by the Repair Centre (Sagem Defect codes).
The NFF products sent to Sagem Montauban shall be identified by using separate package.
Furthermore this products shall be sent with the complete description of the defect declared by the
end-user ( not codified).
The accessories received by the Repair Centre shall be sent to Sagem Montauban sent back
Contents REF MTB DTS 8- Indice B - February 21 2006 Page 5-2