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General information
Guarantee
Your Diverse Solo is guaranteed for a period of 24 months from
the date of purchase.
Subject to the terms listed below the guarantee will provide for
the repair of, or at BT's or its agent's discretion the option to
replace the Diverse Solo, or any component thereof, (other
than batteries), which is identified as faulty or below standard,
or as a result of inferior workmanship or materials. Products
over 28 days old from the date of purchase may be replaced
with a refurbished product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects that occur within
the 24 month guarantee period.
• Proof of purchase is provided.
• The equipment is returned to point of purchase.
• This guarantee does not cover any faults or defects caused
by accidents, misuse, fair wear and tear, neglect, tampering
with the equipment, or any attempt at adjustment or repair
other than through approved agents.
• This guarantee does not affect your statutory rights.
Within the 24-month guarantee period:
If you experience difficulty using the product, prior to
returning your product, please read the Help section on page
18, or contact the BT Diverse Helpline on 08457 908070 for
assistance.
In the unlikely event of a defect occurring, please follow the
Helpline's instructions for replacement or repair.
Outside the 24-month guarantee period:
If your product needs repair after the guarantee period has
ended, the repair must meet the approval requirements for
connection to the telephone network. We recommend that you
call the Helpline on 08457 908070 and ask for details of our
recommended repair agents.
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