Troubleshooting - KitchenAid KGCC506 Use & Care Manual

SURFACE BURNERS
Sealed Burner models
See "Sealed Surface Burners" section.
SIMMER PLATE (on some models)
Do not clean in dishwasher.
Cleaning Method:
• Liquid detergent and water.
Wipe with damp cloth or sponge then rinse with clean water
and wipe dry.
• Mild-abrasive cleanser
Rub in the direction of the grain lines with a damp cloth or
sponge. Rinse thoroughly. Repeat if necessary.
TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Nothing will operate
• Is the power supply cord unplugged?
Plug into a grounded 3 prong outlet.
Has a household fuse blown, or has a circuit breaker
tripped?
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
Is the cooktop properly connected to the gas supply?
Contact a service technician or see Installation Instructions.
Surface burners will not operate
• Is this the first time the surface burners have been used?
Turn on any one of the surface burner knobs to release air
from the gas lines.
• Is the control knob set correctly?
Push in knob before turning to a setting.
• Are the burner ports clogged?
See "Sealed Surface Burners" section.
• Is the main gas shutoff valve in the off position?
See the Installation Instructions.
Surface burner makes popping noises
• Is the burnerwet?
Let it dry.
Excessive heat around cookware on cooktop
• Is the cookware the proper size?
Use cookware about the same size as the surface cooking
area, element or surface burner. Cookware should not extend
more than 1/2"(1.3 cm) outside the cooking area.
Cooktop cooking results not what expected
• Is the proper cookware being used?
See "Cookware" section.
• Is the control knob set to the proper heat level?
See "Cooktop Controls" section.
• Is the appliance level?
Level the appliance. See the Installation Instructions.
Surface burner flames are uneven, yellow and/or noisy
Are the burner ports clogged?
See "Sealed Surface Burners" section.
On models with caps, are the burner caps positioned
properly?
See "Sealed Surface Burners" section.
Is propane gas being used?
The appliance may have been converted improperly.
Contact a service technician or see "Assistance or Service"
section.
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