Troubleshooting; Network Problems - Honeywell VISTA-ICM Installation And Setup Manual

Troubleshooting

Troubleshooting an Ethernet home control network can be easy if you can divide and
conquer. See the following table to cut the problem in half.
Problem
Cannot access VISTA-ICM
web page
Can access VISTA-ICM
pages

Network Problems

If you cannot access the web page on the VISTA-ICM, there may be a network problem.
If you are having difficulty pinpointing the problem, just check the problems one by one
in order from top to bottom in the table below. Use the following chart to break the
problem down:
Problem
No Link Light on PC
No Link Light on Hub
PC cannot get an IP
address
PC cannot contact DHCP
Server
Invalid IP address
Tablet does not respond to
touch
VISTA-ICM LED functions
Computer cannot access
VISTA-ICM at
http://honeywell
VISTA-ICM Installation and Setup Guide
This is a network problem – see the Network Problems section to
resolve.
This is a device problem – see the Device Problems section to
resolve.
The link light is typically right next to the Ethernet (RJ-45) jack on
the PC, tablet, and the VISTA-ICM. The link light should turn on
when the PC is powered on and properly connected to an Ethernet
hub, switch or router. If the link light is off, check the Ethernet
cable
The link light on the hub (or router or switch) turns on when a PC
or VISTA-ICM is connected and powered on. If the link light is off,
check the Ethernet cable and power on the hub.
Most PCs get an IP address from the router using DHCP. Check
the PC documentation to make sure the PC is set to get an IP
address from DHCP. On Windows PCs, open a command prompt
and type "ipconfig" to view the IP address, or "ipconfig /renew"
to get a new IP address.
The network router contains the DHCP server. Make sure the
router or wireless router is installed properly. Check the router
documentation to turn on the DHCP server in the router setup
software.
An invalid IP address message normally only happens if a device
is set to use a static IP. Make sure no devices have static IP
address, and then reboot the offending device.
Tablet computer may need to be reset. Press and hold in the
large 5-way button for 8 seconds to power off the tablet. Wait 5
seconds, then press the button in and release to restart the tablet .
The VISTA-ICM LEDs perform the following functions from right to
left: 1. Power LED is on when power is applied to the VISTA-ICM.
2. Link LED is on when the VISTA-ICM is linked to a hub (and
flickers when data is transmitted). 3. Status LED flashes on and
off once per second once the VISTA-ICM gets a valid IP address
from the DHCP server.
Try to access the VISTA-ICM from a tablet or another computer.
The PC may have firewall software installed. Download the
findnode utility from http://in2nets.com/findnode.exe. Open a
command prompt (on a Windows PC) and run findnode to list the
IP addresses of the nodes on the network. Access the node using
an IP address reported by findnode.
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