Troubleshooting; Specifications - Tivic Health ClearUP User Manual

Troubleshooting

Device does not Connect AC/DC charger to the unit
turn on and charge the battery
Device Battery Light Check that AC/DC charger is
does not turn on plugged into a working outlet
when charger is
attached
Contact Indicator Clean skin in treatment area
Light does not turn
Make sure metal tip is in
on when unit is in
contact with the skin
contact with face
Lightly moisten skin with water
Check that the electrode tip is clean
Make sure hand is in contact with
metal part of unit, marked as Return
Electrode
Unit does not Increase Treatment Intensity Level by
vibrate / detect any briefly pressing and holding the power
treatment spots button a second time and/or a third
time. There are 3 Treatment Intensity
Levels.
Clean skin in treatment area
Lightly moisten skin with water
Check that the electrode tip is clean.
Device may not operate properly in
Device is not
functional the presence of microwave ovens or
high-power electronics. Move to a
location away from emission sources.
Treatment Stop use immediately. This indicates
Intensity Level Light a fault in the device. Contact
continually flashes customerservice@tivichealth.com
The device lights up The microcurrent waves are so low
and vibrates that many users cannot feel the
properly, but I cannot current. It is still working.
feel the treatment on
the skin.
In the event of Stop use immediately and walk away
degraded from cell phones, security systems,
performance of the any RF emitting equipment that may
unit or the device be in the near vicinity.
lights and vibrations
are wavering or the
unit shuts down.
18

Specifications

Channel One
Output Waveform: AC-coupled square wave
Current Max Voltage at 500 ohms: +/-3V
Max Current Density at 500 ohms (at tip):
3.2mA / cm²
Waveform Continuous
Lights LED illumination of tip to indicate circuit
is complete and contact is sufficient for
treatment.
LED lights to show Treatment Intensity
Level setting.
LED battery light for charge status
Power Source Battery: Lithium-Ion coil cell, +3.7V @
.3AH, safety PCB
Operating +10ºC to +40ºC (50ºF to 104ºF)
Temperature
Storage -20ºC to +60ºC (-4ºF to 140ºF)
Temperature
Operating/ 15% to 90% (non-condensing)
Storage
Relative
Humidity
Operating/ 500-1060 hPa
Storage ATM
Pressure
Dimensions Approximately L85xW45xH25 (mm) or
L3.3xW1.8xH1 (inch)
Weight Approximately 55 grams
Specifications are nominal and subject to variation from the
listed values due to normal production tolerances.
19