Tivic Health CLEAR UP Quick Start Manual

Frequently Asked
Questions
How many treatment points should I expect
to fi nd?
Most people will fi nd 7-10 treatment points
on each side of the face. The number of
treatment points may vary from person to
person and from day to day.
What does it feel like?
Some feel a slight pricking, tapping, or tingling
sensation. Some users feel no sensation other
than the vibration that indicates a treatment
point has been detected.
The device vibrates but I don't feel any
current. Is it working?
Yes. It's okay if you don't feel anything.
Microcurrent waves are working if the device
light is on and the unit is vibrating.
What are the warranty, refund, and
return policies?
We o er a 1-year limited warranty. Details
can be found in the User Guide. You can
read our full Shipping & Returns Policy at
Tivichealth.com or contact
customerservice@tivichealth.com
Questions?
tivichealth.com
1-888-276-6888
customerservice@tivichealth.com
The "V" logo and "Tivic" logo are
trademarks of Tivic Health Systems, Inc.
Troubleshooting Tips
If unit does not vibrate:
• Check if unit is turned on. Do not press button
during treatment.
• Detach unit from charging cable for use.
• Make sure the metal tip stays in contact with
your face. A green light in the contact indicator
shows contact pressure is su cient.
• Moistening the face with water may improve
detection.
• Clean tip with wet wipes.
• Reboot the device.
(See reboot instructions in User Guide.)
Metal Tip
Return
Electrode
Power
Button
Charging Port
Manufactured and distributed by:
Tivic Health Systems Inc., Hayward, CA 94545
©2022 Tivic Health Systems, Inc. Patented Technology
All Rights Reserved This product is for adults only.
Q U I C K S T A R T G U I D E
Contact
Indicator
Comfort
Level Lights
Battery Light
MKT-021D