Technical Support - Epson ET-16500 Quick Start Manual

Any problems?
Network setup was unsuccessful.
• Make sure you select the right network name (SSID).
• Restart your router (turn it off and then on), then try to
connect to it again.
• The printer can only connect to a network that supports
2.4 GHz connections. If your router offers both 2.4 GHz
and 5 GHz connections, make sure the 2.4 GHz network
is enabled.
• If you see a firewall alert message, click Unblock or Allow
to let setup continue.
• If your network has security enabled, make sure you enter
your network password (WEP key or WPA passphrase)
correctly. Be sure to enter your password in the correct case.
Press to enter uppercase letters or press 123# to enter
numbers or symbols.
There are lines or incorrect colors in my printouts.
Run a nozzle check to see if any of the print head nozzles are
clogged. Then clean the print head, if necessary. See the online
User's Guide for more information.
The product's screen is dark.
Make sure your product is turned on, and press any button to
wake it from sleep mode.
Setup is unable to find my product after connecting it
with a USB cable.
Make sure your product is on and securely connected as
shown:
Any questions?
Quick Guide
Basic information and troubleshooting.
User's Guide
Windows: Click the icon on your desktop or Apps screen to
access the online User's Guide.
OS X: Click the icon in Applications/Epson Software/Guide to
access the online User's Guide.
If you don't have a User's Guide icon, go to the Epson website,
as described below.

Technical support

www.epson.com/support (U.S.) or www.epson.ca/support
(Canada)
(562) 276-4382 (U.S.) or (905) 709-3839 (Canada), 6
Pacific Time, Monday through Friday, and 7
Time, Saturday. Days and hours of support are subject to
change without notice. Toll or long distance charges may apply.
Need paper and ink?
EPSON is a registered trademark, Epson Connect is a trademark, and EPSON Exceed Your Vision
is a registered logomark of Seiko Epson Corporation. Designed for Excellence is a trademark of
Epson America, Inc.
Mac, OS X, iPhone, iPad, and iPod touch are trademarks of Apple Inc., registered in the U.S. and
other countries.
Android, Google Cloud Print, Chromebook, and Google Play are trademarks of Google Inc.
General Notice: Other product names used herein are for identification purposes only and may be
trademarks of their respective owners. Epson disclaims any and all rights in those marks.
This information is subject to change without notice.
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© 2016 Epson America, Inc., 8/16
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Printed in XXXXXX
Recycling
Epson offers a recycling program for end of life hardware
and ink bottles. Please go to www.epson.com/recycle for
information on how to return your products for proper disposal.
Ensure peak performance and brilliant
results with Genuine Epson Ink and
specialty papers, engineered
specifically for Epson printers. Find
®
Genuine Epson Ink and specialty
papers at www.epson.com (U.S.
sales) or www.epson.ca (Canadian
sales) and at Epson authorized
resellers. Call 800-GO-EPSON
(800-463-7766).
ET-16500 refill inks
Color
Black
Cyan
Magenta
Yellow
Code
774
664
664
664
CPD-51568R1