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Chapter 5: Troubleshooting Tips
5.1 Common Issues
1. Assign a static IP (manual) address to the Power Switch rather than using
DHCP.
a. This is a more stable/reliable way of connecting the Switch to your
network
b. To configure this, you may do so from the WebUI (see section 4.2.3)
OR via the Utility program:
i. Open Utility and search for the Switch (click 'refresh list' if not
ii. Once found, select the 'Network Settings' button. A window
iii. In the IP address tab select 'Use the Following Static IP
iv. Click OK to apply.
2. Ensure the UIS function is enabled and Internet light is illuminated.
Without UIS enabled, the Switch will not know to monitor the connection.
You also need to make sure the Switch is receiving an Internet connection,
or else it won't be able to ping web addresses to verify the connection status
3. Check your Configuration settings. Specifically, the 'Timeout Settings' &
'Outlet Setup.' For users who have a separate modem and router plugged
into each port: Typically, you want the modem to power up completely and
connect to the Internet prior to the router powering on. We normally
recommend at least a 1 minute delay. *SEE: 'Ping Delay After UIS reset' AND
'Power-on delay for Outlet 1/ Outlet 2.'
a. Also, to avoid too many timeouts due to a slow Internet connection,
try adjusting Timeout Settings to a higher interval than default. In
most cases, you'll need to experiment with settings to see what
works best.
4. Check your router for a setting such as: 'Block ICMP Ping' OR 'Block
WAN ICMP Ping'. Most routers from ISPs have built in firewalls, meant to
protect from malicious activity and outside intrusion, but these built in
firewalls can also block devices from functioning properly when connected to
the network. A common feature, "Block ICMP Ping", is typically set to
'Enable,' meaning the router will block the response back to the IP Switch.
This means the switch can never properly manage your Internet connection.
Depending on your router, this feature can be found in different places, and
take a variety of different names. For most users, the IP Switch works just
fine with no extra configuration required.
appearing) – NOTE: If it does NOT appear, make sure that you
are connected to the same physical LAN. This will not work if
you are connecting through a VPN. Having anti-virus software
of restricted admin privileges on the computer may also
prevent Utility from locating the Switch.
will open.
address.' Enter an IP address within the same subnet to your
PC. Example: If your router's default LAN/gateway IP is
192.168.0.1, you can use an IP address of: 192.168.0.10 (or
something outside the DHCP range) and subnet mask of
255.255.255.0. Gateway is 192.168.0.1
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