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b.
The configured WiFi router is out of range to connect;
c.
The configured WiFi router doesn't have reliable internet access, and the
transmission only ends when it waits to timeout;
d.
The configured WiFi network is not stable, and the network traffic results in low
successful transmission rate and longer transmission time.
14) How about if I forget the DefendCam account name and password?
a.
Forget account name: If a camera is added under this account, then you can track
back your account by providing your camera Mac address to customer service; If you
didn't add a camera to the account, then there is no way to track back.
b.
Forget password: Fill in your account on App, and click "Forget Password" to reset
your password.
9.Warranty
With great pride and full confidence in our products, we always keep our words which
are given to our customers as specified warranty terms and services below. Based on a
strict QC system, we initially offer all our customers one year long time limited warranty,
come along with selectable chargeable renewal policy of warranty as one, two, three,
or four years.
Our products are warranted against defects in materials and workmanship for a period
of one year from the date of original purchase. If a defect exists, we will, at our option
and to extent permitted by law will (1) repair the product at no charge using new or
refurbished parts; (2) exchange the product with a functionally equivalent product that
is new or refurbished. Provided the product is returned freight charge paid.
This warranty excludes damage resulting from abuse, accident, modifications or other
causes that are not defects in materials and workmanship, or by someone other than
our authorized technicians. This warranty only covers failures due to defects in materials
or workmanship under normal usage.
To obtain warranty service, please contact us to determine the nature of problem
before return the product under this warranty (with a written description of the
problem and print samples) for repairing or exchanging.
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