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d. Damage of hardware or
burnout of circuit
2) When I scan the QR code to add a camera, why can't I add it?
Possible reasons
a. The camera is not on the
server cloud, and it shows "The
device does not exist" in this
situation.
b. The camera has been
added by other DefendX account.
c. The WiFi of the camera is
connected by a cellphone or other
mobile devices.
d. Incorrect network
configuration details, like wrong
account name or password
3) Why can't I connect the camera to the WiFi network?
Possible reasons
a. WiFi account or password
error
b. The mobile phone doesn't have
internet access
c. The WiFi router doesn't
have network connection
d. The WiFi router has
network restrictions (like MAC
address restriction; network
blacklist; bandwidth limit; DHCP
server shutdown, etc.)
Please contact customer service for instruction.
Solutions
Very rare situation. Please provide the MAC address of
your camera to customer service to add it to the server.
Please delete the camera from the previously added
account first before adding it to another account.
Please stop and ignore the WiFi network on your
cellphone or other mobile devices.
Double check the network details and router setting and
configure again.
Solutions
Double check the account & password details, and pay
attention to capitalization of the letters, etc.
Make sure that your mobile phone is connected with data
service or WiFi network.
Make sure the WiFi router can access the network
normally.
Check the router settings to make sure there are no
network access restrictions
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