Warranty And Support; Troubleshooting - Philips AVENT SCF334 Manual

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Warranty and support

If you need information or support, please visit www.philips.com/support or read the
international warranty leaflet.

Troubleshooting

This chapter summarizes the most common problems you could encounter with the
appliance. If you are unable to solve the problem with the information below, visit
www.philips.com/support for a list of frequently asked questions or contact the Consumer
Care Center in your country.
Problem
I experience pain when I
use the breast pump
The breast pump is
scratched
The breast pump does
not work and the on/off
button flashes.
I do not feel any suction. Check if you have assembled the breast pump correctly by
Solution
Stop using the breast pump and consult your breastfeeding
advisor. If the pump does not come away easily from the breast,
it may be necessary to break the vacuum by placing a finger
between the breast and Massage Cushion.
In case of regular use, some light scratching is normal and does not
cause problems. However, if a part of the breast pump becomes
badly scratched or cracks, stop using the breast pump and contact
the Philips Consumer Care Center or visit www.shop.philips.com/
service to obtain a replacement part. Be aware that combinations
of detergents, cleaning products, sanitizing solution, softened water
and temperature fluctuations may, under certain circumstances,
cause the plastic to crack. Avoid contact with abrasive or
antibacterial detergents as these can damage the plastic.
First check if you have assembled the breast pump correctly and
make sure that there is no kink in the tube.To prevent interference
keep other electric equipment, like mobile phone or laptop, away
from the breast pump while expressing.If you are using the single
electric breast pump with batteries, replace the batteries according
to the instructions in the user manual.If you are using the breast
pump on electrical power, check to make sure you are using the
adapter that was supplied with the product.If the problem persists,
contact the Consumer Care center via www.philips.com/support.
following the steps in section 'preparing for use'. Make sure that
the silicone tube is firmly attached to the motor unit and to the
cap and diaphragm.Also make sure that the pump is positioned
correctly on the breast to allow for vacuum to occur. If you still do
not feel any suction, please contact the Consumer Care center via
www.philips.com/support.