Troubleshooting - Sony Trinitron GDM-C520 Operating Instructions Manual

Troubleshooting

Problem
Before Calibration
Application exits upon launch
I cannot access the on-screen display menus for
my GDM-C520 display
During Calibration
The following message appears: "The room is too
bright to accurately calibrate the Display."
The following message appears: "The Artisan
Colorimeter may not be properly attached to the
Artisan TM Display. Please reattach the Artisan
Colorimeter and restart Calibration."
Calibration keeps getting interrupted by my
screensaver or power-saving program.
After Calibration
The following message appears: "An error has
been detected during calibration. Please allow the
display to warm up completely. The room light
should be dim and constant throughout the
TM
calibration process. The Artisan Display will be
restored to its previous condition."
I used Expert Mode to enter a custom colorspace,
and the system did not calibrate to that colorspace.
The Artisan TM Software application says
"Calibrated" but my display's color does not
match the colorspace to which I have calibrated
the system.
I calibrated my display a while ago, and now the
application is showing "Not Calibrated."
Possible Remedies
❑
The application will exit upon launch if one of the components of the Artisan
System is not connected properly, or if your computer is not configured properly for calibration.
Follow the prompts provided on-screen to connect the missing component or configure your
computer.
❑
TM
The Artisan Software locks out the ability to make manual adjustments to the GDM-C520
display. Do not make manual adjustments to your display after your system is calibrated, as this
will invalidate calibration.
❑
Calibration will not complete if the ambient light in the room is too bright to accurately calibrate
the display. Reduce the ambient light in the room to under 65 lux, and try the calibration again.
❑
The Artisan TM Sensor's suction cups and/or the display screen may have oil or dirt that is
TM impeding the adhesion of the sensor. Clean the sensor and screen with a damp, lint-free cloth,
slightly moistened (if necessary) with a mild detergent.
❑
TM If the sensor has not fallen off the screen, detach and reattach the sensor to the USB port. Make
sure that it is either attached to your computer itself, or to a hub which is, itself, attached to your
computer.
❑
Screensavers and power-saving programs will interrupt calibration. Set your screensaving and
powersaving programs to run after at least 20 minutes of inactivity.
❑
The calibration was successful, but one or more of the values targeted by the Artisan
was not within tolerance. Acknowledge and rerun application. If, after repeated tries, the
application continues to display this message, reboot and try again. If values are still not within
tolerance, choose a less extreme colorspace, and try again.
❑
If your display is over two years old, then it may not be able to match the luminosity required by
the calibration system.
❑
A small number of values for custom colorspaces are not possible, depending on the xy
coordinates and the range for white luminance. Please choose less extreme values for your
custom colorspace.
❑
Check to make sure that your display is set to "Professional" mode. To do this, press the "Picture
Effect" button on the front of your display until the display's on-screen display shows
"Professional."
❑
Check to make sure that the Artisan
middle of the underside of the sensor), wipe with a damp, lint-free cloth.
❑
If you have made changes to the display using the manual controls on the display itself, the
display will no longer be calibrated. Rerun the calibration, and do not change the display's image
using the display's manual controls.
❑
Colorspaces expire after 30 days. Simply recalibrate your display to that colorspace. The timer
will be reset.
❑
To avoid this problem, use the "Update Calibration Data" option located on the initial screen of
the Artisan TM Software. For more details, see page 19.
27
TM
Sensor is clean. If dust is obscuring the sensor port (in the
TM
Color Reference
TM Software