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Tips and Troubleshooting
To turn the power ON/OFF
• Push and release the Power Button. Blue and Yellow Lights should turn ON for a few seconds.
• The Power Button is used to turn the power ON only first time after inserting batteries, and then
becomes a general-purpose button. It cannot turn the power OFF; to turn the power OFF or to
power cycle the device simply remove and re-install one of the batteries – and then press the
Power Button once again to turn the power ON.
To Reset Tailio
Tailio may need to be reset to test communication or to recover a non-communicating device.
Soft Reset: Hold the Power Button for 10 seconds to reset Tailio. This will trigger a communication
with the server. If you do not see the lights turn on – a Hard Reset is required.
Hard Reset:
1) Unplug the Tailio power adapter.
2) Remove one of the batteries for at least 5 seconds.
3) Reinsert the batteries and,
4) Plug the power adapter, OR press the Power Button if not using the adapter.
If the Lights do not turn on:
1) Make sure that the power adapter is firmly plugged in.
2) Check that the batteries have been inserted so that their positive '+' and negative '-' terminals
line up with the '+' and '–' labels inside the battery compartment of Tailio device.
3) Check that your batteries are sufficiently charged or replace with fresh batteries.
Contact Customer Care for assistance.
4)
Device Setup is required ONLY when:
1) First time setting up Tailio.
2) You have changed your home Wi-Fi network's name or password.
3) The Tailio was reset to factory defaults (only with the help of our Customer Care team).
Battery and charger operation
• Tailio must have 4 NiMH AA-size rechargeable batteries installed to operate, even if the power
adapter is plugged in.
• Do NOT use other types of batteries (alkaline, lithium ion, or others).
• If convenient, the power adapter can be left plugged in.
• The on-board charger will charge batteries only when they drop below 20%. The Tailio app will
notify to plug in the power adapter to charge the batteries.
• Even if the power adapter is plugged in, the device runs off the batteries to ensure best data
quality, and longest battery life.
• If the batteries are too low to operate, the Orange light will flash once and remain solid after
power up. Please plug in the power adapter and let it charge for at least one hour (3 hours for full
charge).
Tailio device and your litter box
• For best accuracy, Tailio device needs to be approximately leveled after it's placed on the floor
at the target location. Turn foot counter-clockwise to increase its height.
• Ensure that the Tailio device stands firmly on the floor on all 4 feet (and not on 3 feet with one
foot up in the air): press gently with your fingers on each of the device's corners at the top
surface, one at a time. Adjust the height of the feet accordingly.
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