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Quick Links
Customer care: email
call us at 1-800-583-1197
After you've installed Tailio App on your smartphone and created your user account
Turn ON your Tailio device
1. Carefully remove your Tailio device and its accessories from the package.
2. Plug the power adapter 's round plug (supplied with your Tailio device) into the device's power
jack (shown below) – Blue and Orange lights should turn ON for a few seconds.
3. If the Orange light flashes once and then remains ON solid after the Blue light turns OFF, please
plug the power adapter and let the on-board charger to charge the batteries for at least 30 minutes;
pls note that it takes three hours to fully recharge the batteries.
Note that Tailio is a 2.4 GHz device and requires that your Wi-Fi router's SSID won't be hidden, 2.4 GHz,
20 MHz band enabled, and have WEP, WPA, or WPA2 (recommended) encryption enabled.
Wi-Fi
Button
Once the power is turned ON, both the Blue and Orange Tailio lights will turn ON, and then OFF
after a few seconds. The Green light will turn ON and stay lit when the device is ready to be
configured and will turn OFF after the device setup is successfully completed.
Put Tailio Device in Setup Mode
1. Hold the Tailio Wi-Fi button for 2 seconds then release.
2. The Blue Light will flash to indicate that the Tailio is in Device Setup Mode.
Set aside your Tailio Device and Return to your phone. You have 10 minutes to enter your
network credentials before the device returns to normal operating mode.
Tailio app will guide you through the steps below:
Add your Tailio device/s to the account
1. Tap 'More' tap at the bottom menu.
2. Tap 'Add Tailio Device'.
3. Follow instructions on setup screens.
Quick Start Guide
support@petwireless.com
Page 1 of 8
or 'More' Contact Us' in the app, or
Power jack
Power
Button
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Summary of Contents for Tailio Tailio
- Page 1 Note that Tailio is a 2.4 GHz device and requires that your Wi-Fi router’s SSID won’t be hidden, 2.4 GHz, 20 MHz band enabled, and have WEP, WPA, or WPA2 (recommended) encryption enabled.
- Page 2 3. Go back into your phone’s Wi-Fi settings to reconnect to Tailio, 4. Return to the Tailio app on the ‘Welcome to Tailio’ screen Press ‘Next’ Note: If Unable to Join Tailio, hold Wi-Fi button again for 2 seconds and retry. Page 2 of 8...
- Page 3 If you get an error message, press OK and resubmit your password until you see a check mark. On your Tailio Device: the Blue Light will turn solid to try to connect to your Wi-Fi router and to the Pet Wireless servers. Once it connects, the Blue Light will flash to indicate Wi-Fi signal strength (4 flashes is strongest).
- Page 4 Name your Tailio Device in the App Enter a name for your Tailio device (it could be device’s location, or litter box name or color etc.) Add your cats to the account 1. Tap ‘More’ tap at the bottom menu 2.
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Page 5: Navigating The App
To accurately capture your cat’s weight please make sure: ✓ The Tailio device is undisturbed for at least 20 seconds before putting the cat on it. ✓ The cat stays in the litter box/on the device for at least 20 seconds. -
Page 6: Tips And Troubleshooting
Turn foot counter-clockwise to increase its height. • Ensure that the Tailio device stands firmly on the floor on all 4 feet (and not on 3 feet with one foot up in the air): press gently with your fingers on each of the device’s corners at the top surface, one at a time. - Page 7 Caution: Tailio device is designed for up to 25 kg / 50 lbs. Do not place heavier loads on Tailio as this may permanently damage the unit or will affect its measurement accuracy. Tailio ☺...
- Page 8 - number of flashes indicate issue type. connection) • If the Tailio does not have a set of verified Wi-Fi settings, the green Light will remain lit solid until Device Setup is successfully completed. • Orange flashes for Wi-Fi connection failures will indicate the type of failure for improved troubleshooting with our Customer Care team.