Troubleshooting - Canon IVY REC User Manual

When the status LED blinking in red rapidly, it may related to the below
reasons.
Error
Device does not work
MicroSD Card Error
Overheating
Lost Connection
Remote Control Failed

TROUBLESHOOTING

• Make sure the battery level is not too low. If it is, recharge
the device
• Press the reset button for 10s to restart if the device is
unresponsive
• Make sure the MicroSD card is inserted without card error
• Make sure the firmware is up to date or successfully
upgraded. If not, please re-install the firmware upgrade
• Check if the MicroSD card is inserted properly
• Check if the MicroSD card is full
• Check if the MicroSD card is corrupted
• Check if the MicroSD card is compatible
• Wait until the device temperature returns to normal, the
device will resume working again
• Make sure the smartphone Bluetooth® / Wi-Fi® connection
is properly set up
• Make sure selection of device on the App is correct
• Make sure smartphone OS is compatible and up to date
• Make sure the device is connected with the App
• Make sure the App and firmware are up to date
Actions
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