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7.3 Assistance from AVM Support
Please take advantage of the information sources described
above before contacting AVM support.
AVM's Support team is at your service with direct help when
problems arise, during installation, the initial configuration
and your first steps in operating the FRITZ!Box.
The support desk can be reached by e-mail or by fax. AVM
Support then will contact you to assist in solving your prob-
lem. You will receive an e-mail or a fax.
Support by E-mail
Support requests can be sent to AVM by e-mail. Please use
the AVM Support request form at:
www.avm.de/en/service/support
Select the product for which you require technical support.
Fill out the form and send it to AVM support by clicking the
"Send" button.
Support by Fax
If necessary, you can reach AVM Support at the telephone
number:
+49 (0)30 / 39 97 62 66
Have your "Product Identification Code" ready when you call.
This code is printed on the CD case. Support staff will always
check this number to ensure that you are a registered user.
Prepare the following information for your Support consult-
ant:
!
Which
Windows XP or Windows 98?)
!
Is FRITZ!Box connected using the USB cable or the net-
work cable?
!
At what step of the installation or in which application
does an error message appear? What is the exact word-
ing of the message?
operating
system
FRITZ!Box – 7 Information, Updates and Support
Assistance from AVM Support
are
you
using
(e.g.,
59
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