Phonak PartnerMic User Manual
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Phonak PartnerMic User Manual

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Phonak PartnerMic
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User Guide

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Summary of Contents for Phonak PartnerMic

  • Page 1 Phonak PartnerMic ™ User Guide...
  • Page 2 Notes...

  • Page 3: Table Of Contents

    2. Getting to know your PartnerMic 2.1 Device description 3. Getting started 3.1 Charging the device 3.2 Switching on/off 3.3 Pairing the PartnerMic to hearing aids 3.4 Streaming stability 4. Daily use of the PartnerMic 4.1 How to wear 4.2 Understanding the indicator light (LED) 4.3 Low battery warning...

  • Page 4: Welcome

    1. Welcome Congratulations on choosing the PartnerMic, a quality product developed by Phonak, one of the world’s leading companies in the field of hearing technology. Please read this user guide carefully to discover how to benefit from the features of your PartnerMic.

  • Page 5: Getting To Know Your Partnermic

    2. Getting to know your PartnerMic The PartnerMic is worn by a speaking partner. It picks up the voice and streams the sound directly into both of your Phonak hearing aids. Listener Speaking partner Max 25 m (80 feet)

  • Page 6: Device Description

    2.1 Device description Microphone openings Charging input Clip Pairing button Power switch On/Off Indicator light...
  • Page 7 Accessories (content may vary depending on country) • USB-C cable • Lanyard • Protective bag • Adapter for 12 V car charger (optional)

  • Page 8: Getting Started

    3. Getting started 3.1 Charging the device PartnerMic has a built-in, non-removable, rechargeable battery. When charging the PartnerMic for the first time, let it charge for at least 2 hours, even if the indicator light is not lit or turns green.

  • Page 9: Switching On/Off

    The typical charging time is 2 hours • Charging is complete when the indicator light turns solid green PartnerMic will be turned off while charging. 3.2 Switching on/off Slide the power switch to turn the PartnerMic on or off. Switch it off when not in use.

  • Page 10: Pairing The Partnermic To Hearing Aids

    3.3 Pairing the PartnerMic to the hearing aids PartnerMic needs to be paired to you hearing aids before use. If the PartnerMic has not been paired to a hearing aid before it will automatically enter pairing mode at start up and blink blue.
  • Page 11 You only have to pair the hearing aids once. They will remain paired after being turned off and on again.
  • Page 12 To redo the pairing procedure you can manually activate the pairing mode by pressing the pairing button. • Place the PartnerMic within 10 cm (4 inches) range from the hearing aid • Press the pairing button • Pairing is complete when the indicator light turns green Once successfully paired, any previously paired hearing aid will be unpaired.

  • Page 13: Streaming Stability

    The range may be reduced when the signal is obstructed by obstacles such as walls, furniture or the human body. If the hearing aids are out of range of the PartnerMic the audio reception will be terminated. Once the hearing aids are back into the range of the PartnerMic, the audio reception will automatically resume.

  • Page 14: Daily Use Of The Partnermic

    4. Daily use of the PartnerMic 4.1 How to wear PartnerMic is worn by the speaking partner, attached with the clip or hanging in a lanyard. With a clip: • Gently press to open the clip • Ensure the PartnerMic is clipped securely to clothing With a lanyard: •...
  • Page 15 A distance of 50 cm (20”) should not be exceeded • Avoid tilting the PartnerMic beyond 45° • If the clip cannot be fastened to clothing use the supplied lanyard • To prevent scraping sounds, do not cover the PartnerMic with clothing during use...

  • Page 16: Understanding The Indicator Light (Led)

    During charging Blinking green Charging Staying solid green Charging complete 4.3 Low battery warning When the PartnerMic has approximately 30 minutes of battery time left you will hear two beeps every 10 minutes and the indicator light will blink red.

  • Page 17: Adjusting The Volume

    4.4 Adjusting the volume The volume of the PartnerMic can be adjusted with the multi-function button on your hearing aid or from the Remote Control functions within the myPhonak app, available for both Android and iOS.

  • Page 18: Troubleshooting

    The distance between the PartnerMic and the hearing aids is too great. An obstacle is preventing transmission. I hear drop-outs PartnerMic is too far away from the during audio transfer hearing aid or shielded by an obstacle (e.g. human body).
  • Page 19 What to do Make sure the device is turned on and fully operational. Pair the PartnerMic to the hearing aids. Bring the devices closer to each other. Depending on the material (e.g. the human body), line of sight may be necessary.
  • Page 20 Problem Causes There is too much Your hearing aid microphones are set noise, I cannot too high. understand the PartnerMic is not worn correctly. speaker The settings of your hearing aids are not right.
  • Page 21 Reduce the hearing aid volume by a pressing the multi-function button on your hearing aid. Place the PartnerMic closer to the mouth of the speaker (20 cm / 8”) and make sure it is not tilted beyond 45°. Clothing should not cover the PartnerMic.

  • Page 22: Service And Warranty

    6.2 International warranty Phonak offers a one year limited international warranty, valid as of the date of purchase. This limited warranty covers manufacturing and material defects. The warranty is valid only if proof of purchase is shown.

  • Page 23: Warranty Limitation

    6.3 Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals, immersion in water or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not cover any services performed by a hearing care professional in his/her office.

  • Page 24: Compliance Information

    Equipment Directive 2014/53/EU. The full text of the Declaration of Conformity can be obtained from the manufacturer or the local representative whose address can be taken from www.phonak.com Operation frequency: 2400 - 2483.5 MHz Power level: <20 mW conducted power Australia/New Zealand: Indicates a device’s compliance with applicable...
  • Page 25 Notice 1: This device complies with Part 15 of the FCC Rules and with Industry Canada‘s license – exempt RSSs. Operation is subject to the following two conditions: 1) this device may not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 26 device generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to...
  • Page 27 (電波法). This device should not be modified (otherwise the granted designation number will become invalid). More details can be found in the data sheet which can be downloaded from www.phonak.com Notice 5: FCC/Industry Canada RF Radiation Exposure Statement This equipment complies with FCC/Industry Canada RF radiation exposure limits set forth for an uncontrolled environment.

  • Page 28: Information And Description Of Symbols

    8. Information and description of symbols The CE symbol is confirmation by Sonova AG that this product is in compliance with the Radio Equipment Directive 2014/53/EU. This symbol indicates that it is important for the user to read and take into account the relevant information in this user guide.
  • Page 29 Operating The device is designed such that conditions it functions without problems or restrictions if used as intended, unless otherwise noted in this user guide. Temperature transport and storage: –20° to +60° Celsius (–4° to +140° Fahrenheit). Temperature operation: 0° to +45° Celsius (+32°...
  • Page 30 Humidity during transportation and storage: <90% (non-condensing). Humidity operation: <95% (non-condensing). Atmospheric pressure: 500 hPa to 1500 hPa. This symbol on the product or its packaging means that it should not be disposed of with your other household waste. It is your responsibility to dispose of your waste equipment separately from the municipal waste stream.

  • Page 31: Important Safety Information

    If swallowed, consult a physician or hospital immediately. The device may generate magnetic fields. If any influence of the PartnerMic on the Implantable Device (e.g. pacemakers, defibrillators, etc.) is experienced, stop using the PartnerMic and contact your doctor and /or the manufacturer of the Implantable device for advice.
  • Page 32 Use only hearing aids that have been specially programmed for you by your hearing care professional. Dispose of electrical components in accordance with your local regulations. Changes or modifications to any of the devices that were not explicitly approved by Sonova AG are not permitted.
  • Page 33 For safety reasons, only use chargers supplied by Sonova AG. Do not use the device in explosive areas (mines or industrial areas with danger of explosions, oxygen rich environments or areas where flammable anesthetics are handled) or where electronic equipment is prohibited.
  • Page 34 Product safety information Protect the device connectors, plugs, power supply from dirt and debris. Do not use excessive force when connecting your device to its different cables. Protect the device from excessive dust, moisture (bathing or swimming areas) and heat sources (radiator).
  • Page 35 If the device has been dropped or damaged, if it overheats, has a damaged cord or plug, or has been dropped into liquid, stop using your device and contact authorized service centre. Other important information High-powered electronic equipment, larger electronic installations and metallic structures may impair and significantly reduce the operating range.
  • Page 36 Notes...
  • Page 38 Manufacturer: Sonova AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland www.phonak.com...

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