HP ProLiant SL4545 G7 Maintenance And Service Manual
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HP ProLiant SL4545 G7 Maintenance And Service Manual

HP ProLiant SL4545 G7 Maintenance And Service Manual

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HP ProLiant SL4545 G7 Server Node
Maintenance and Service Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications for hardware components and software for the HP
ProLiant SL4545 G7 Server Node. This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer
equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
Part Number: 683993-002
December 2012
Edition: 2

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Summary of Contents for HP ProLiant SL4545 G7

  • Page 1 This guide describes identification and maintenance procedures, diagnostic tools, specifications for hardware components and software for the HP ProLiant SL4545 G7 Server Node. This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
  • Page 2 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Diagnostic tools .......................... 47 HP ROM-Based Setup Utility ........................47 HP Insight Diagnostics ..........................47 Integrated Management Log ........................47 HP Insight Remote Support software ......................48 Cabling ............................. 49 Personality board cabling ......................... 49 SATA cabling ............................49 Internal power cabling ..........................49 RPS cabling ............................
  • Page 4 Front panel components ........................... 52 Front panel LEDs and buttons ........................52 Drive LED definitions ........................53 System board components ........................53 DIMM slots ........................... 54 System board switches ........................54 NMI jumper ..........................55 Personality board components ........................56 Specifications ..........................

  • Page 5: Customer Self Repair

    HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material.
  • Page 6 HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per la sostituzione.
  • Page 7 La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
  • Page 8 Si, durante la fase de diagnóstico, HP (o los proveedores o socios de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se clasifican en dos categorías:...
  • Page 9 HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
  • Page 10 Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
  • Page 11 No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. Customer self repair 11...
  • Page 12 Customer self repair 12...
  • Page 13 Customer self repair 13...
  • Page 14 Customer self repair 14...

  • Page 15: Illustrated Parts Catalog

    Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
  • Page 16 Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.

  • Page 17: System Components

    System components Illustrated parts catalog 17...
  • Page 18 Mandatory * Not Shown **All processors in this HP ProLiant node must have the same cache size, speed, number of cores, and rated maximum power consumption. Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service.
  • Page 19 Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
  • Page 20 Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.

  • Page 21: Removal And Replacement Procedures

    • T-10 Torx screwdriver • T-15 Torx screwdriver • HP Insight Diagnostics software ("HP Insight Diagnostics" on page 47) Preparation procedures To access some components and perform certain service procedures, you must perform one or more of the following procedures: •...

  • Page 22: Remove A Node From The Chassis

    This method initiates a controlled remote shutdown of applications and the OS before the node enters standby mode. Before proceeding, verify the node is in standby mode by observing that the system power LED is amber. Remove a node from the chassis Power down the node (on page 21).

  • Page 23: Remove The Access Panel

    Remove the access panel To remove the component: Power down the node (on page 21). Remove the node ("Remove a node from the chassis" on page 22). Press the access panel release button. Slide the access panel towards the rear of the node, and then lift to remove the panel. Install the access panel Place the access panel on top of the node.

  • Page 24: Symbols On Equipment

    • Always be properly grounded when touching a static-sensitive component or assembly. Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions. This symbol indicates the presence of hazardous energy circuits or electric shock hazards.

  • Page 25: Drive Blank

    WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: Do not operate the node for long periods with the access panel open or removed. Operating the node in this manner results in improper airflow and improper cooling that can lead to thermal damage.
  • Page 26 Remove the drive. To replace the component: CAUTION: To prevent improper cooling and thermal damage, do not operate the HP ProLiant SL4500 Series unless all drive and device bays are populated with either a component or a blank. Prepare the drive.

  • Page 27: Dimms

    Install the drive. Determine the status of the drive from the drive LED definitions (on page 53). DIMMs To remove the component: Power down the node (on page 21). Remove the node from the chassis ("Remove a node from the chassis"...

  • Page 28: Processor Air Baffle

    Processor air baffle To remove the component: Power down the node (on page 21). Remove the node from the chassis ("Remove a node from the chassis" on page 22). Remove the access panel (on page 23). Remove the processor air baffle. To replace the component, reverse the removal procedure.
  • Page 29 Remove the heatsink. To replace the component: Use the alcohol swab to remove all the existing thermal grease from the processor. Allow the alcohol to evaporate before continuing. Remove the thermal interface protective cover from the heatsink. CAUTION: To avoid damage to the system board, processor socket, and screws, do not overtighten the heatsink screws.

  • Page 30: Processor

    Install the heatsink. Install the processor air baffle (on page 28). Install the access panel (on page 23). Install the node into the chassis ("Installing a node into the chassis" on page 22). Power up the node. Processor WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
  • Page 31 Remove the heatsink. CAUTION: Failure to completely open the processor locking lever prevents the processor from seating during installation, leading to hardware damage. Open the processor retaining latch and the processor socket retaining bracket. Removal and replacement procedures 31...
  • Page 32 Using your fingers, remove the failed processor. IMPORTANT: Be sure the processor remains inside the processor installation tool. If the processor has separated from the installation tool, carefully reinsert the processor into the tool. Handle the processor by the edges only, and do not touch the bottom of the processor, especially the contact area.
  • Page 33 Align the processor installation tool with the socket and install the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board: •...
  • Page 34 Close the processor socket retaining bracket and the processor locking lever. CAUTION: Be sure to close the processor socket retaining bracket before closing the processor locking lever. The lever should close without resistance. Forcing the lever closed can damage the processor and socket, requiring system board replacement.

  • Page 35: Sff Backplane Board

    Tighten the mounting pins to secure the heatsink to the system board. Install the processor air baffle (on page 28). Install the access panel (on page 23). Install the node into the chassis ("Installing a node into the chassis" on page 22). Power up the server.

  • Page 36: Front Panel Board

    Remove the SFF backplane. To replace the component, reverse the removal procedure. Front panel board To remove the component: Power down the node (on page 21). Remove the node from the chassis ("Remove a node from the chassis" on page 22). Remove the access panel (on page 23).

  • Page 37: Personality Board Assembly

    Personality board assembly To remove the component: Power down the node (on page 21). Remove the node from the chassis ("Remove a node from the chassis" on page 22). Remove the access panel (on page 23). Disconnect all cables connected from the top of the personality board. Remove the screws securing the personality board assembly to the node.

  • Page 38: System Board

    Disconnect all cables connected to the underside of the personality board assembly. Remove the personality board assembly. To replace the component, reverse the removal procedure. System board To remove the system board: Power down the node (on page 21). Remove the node from the chassis ("Remove a node from the chassis"...
  • Page 39 Remove all heatsinks. CAUTION: Failure to completely open the processor locking lever prevents the processor from seating during installation, leading to hardware damage. Open the processor retaining latch and the processor socket retaining bracket. Removal and replacement procedures 39...
  • Page 40 Using your fingers, remove the failed processor. CAUTION: To avoid damage to the system board: Do not touch the socket contacts. • Always install the processor socket cover after removing the processor from the socket. • • Do not tilt or slide the processor when removing the processor from the socket. CAUTION: To avoid damage to the processor: •...
  • Page 41 To replace the system board: Align the system board on the tray, and then install the screws. Connect all cables to the system board. Prepare the processor socket on the spare system board: Remove the processor socket protective cover. Removal and replacement procedures 41...
  • Page 42 Open the processor retaining latch and the processor socket retaining bracket. Install the processor socket cover onto the processor socket of the failed system board. Install the processor on the spare system board. CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides on the processor and socket to properly align the processor with the socket.
  • Page 43 Close the processor retaining latch and the processor socket retaining bracket. Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab. Allow the alcohol to evaporate before continuing. Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution: Removal and replacement procedures 43...
  • Page 44 Install all heatsinks. Install the DIMMs (on page 27). Install the processor air baffle (on page 28). Install the personality board assembly (on page 37). Install the access panel (on page 23). Install the node into the chassis ("Installing a node into the chassis"...

  • Page 45: System Battery

    Press the F10 key to confirm exiting RBSU. The node automatically reboots. System battery If the node no longer automatically displays the correct date and time, you might have to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.

  • Page 46: Hp Trusted Platform Module

    If you suspect a TPM board failure, leave the TPM installed and remove the system board ("System board" on page 38). Contact an HP authorized service provider for a replacement system board and TPM board. Removal and replacement procedures 46...

  • Page 47: Diagnostic Tools

    Configuring memory options • Language selection For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). HP Insight Diagnostics HP Insight Diagnostics is a proactive node management tool, available in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify node installations, troubleshoot problems, and perform repair validation.

  • Page 48: Hp Insight Remote Support Software

    HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service, or HP contractual support agreement. HP Insight Remote Support supplements your monitoring 24 x 7 to ensure maximum system availability by providing intelligent event diagnosis, and automatic, secure submission of hardware event notifications to HP, which will initiate a fast and accurate resolution, based on your product’s...

  • Page 49: Cabling

    Cabling Personality board cabling To access cables underneath the personality board assembly, see "Personality board assembly (on page 37)." SATA cabling Internal power cabling The power cable routes over the HDD LED cable and SATA cables. Connect and route the cables in the following order: Cabling 49...

  • Page 50: Rps Cabling

    Connect and route the cables in the following order: RPS cable and front LED cable (bottom) SFF backplane power cable USB/VGA cable Front LED cabling WARNING: Only authorized technicians trained by HP should attempt to replace this component. Cabling 50...

  • Page 51: Sff Backplane Power Cabling

    SFF backplane power cabling The SFF backplane power cable routes on top of the RPS cable and front LED cable, and under the USB/VGA cable. Secure the SFF backplane power cable in the plastic clip provided. Connect and route the cables in the following order: RPS cable and front LED cable (bottom) SFF backplane power cable, secured in the plastic clip USB/VGA cable...

  • Page 52: Component Identification

    Component identification Front panel components Item Description Hard drive bay 1 Hard drive bay 2 Node release button USB connectors (2) VGA connector Front panel LEDs and buttons Item Description Status UID LED button Blue = Activated Flashing blue = System is being remotely managed or firmware update is in progress.

  • Page 53: Drive Led Definitions

    Item Description Status Flashing amber = System degraded Flashing red = System critical Power On/Standby button Green = System on and system power LED Amber = System is in Standby mode, but power is still applied. Off = Power is not connected, or power supply has failed. Drive LED definitions Item Status...

  • Page 54: Dimm Slots

    Item Description SATA 2 connector Reserved connector System battery Reserved connector Internal USB connector Reserved connector System maintenance switch (SW1) System maintenance switch (SW4) LED power connector iLO connector NIC 1 connector (bottom) NIC 2 connector (top) USB/VGA connector Personality board connector TPM connector Processor socket 1 Processor 2 DIMM slots (6)

  • Page 55: Nmi Jumper

    Position Default Function Off—iLO security is enabled. On—iLO security is disabled. Off—System configuration can be changed. On—System configuration is locked. Reserved Reserved Off—Power-on password enabled. On—Power-on password disabled. Off—No function On—ROM reads system configuration as invalid. When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all system configuration settings from both CMOS and NVRAM.

  • Page 56: Personality Board Components

    Personality board components Item Description Hard drive power connector RPS connector Serial connector* LED cable connector* Power connector NIC 1 connector NIC 2 connector iLO connector x24 personality board assembly connector *This connector is on the bottom of the personality board. Component identification 56...

  • Page 57: Specifications

    ** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Altitude maximum for storage corresponds to a pressure minimum of 70 kPa. Hot-plug power supply calculations For hot-plug power supply specifications and calculators to determine electrical and heat loading for the server, refer to the HP Enterprise Configurator website (http://h30099.www3.hp.com/configurator/). Specifications 57...

  • Page 58: Acronyms And Abbreviations

    Acronyms and abbreviations Customer Self Repair hard drive HP SIM HP Systems Insight Manager Integrated Lights-Out nonmaskable interrupt RBSU ROM-Based Setup Utility serial attached SCSI SATA serial ATA small form factor universal serial bus Acronyms and abbreviations 58...

  • Page 59: Documentation Feedback

    Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hp.com). Include the document title and part number, version number, or the URL when submitting your feedback.

  • Page 60: Index

    53 heatsink 28 backplane board 35 HP Insight Diagnostics 47 batteries, replacing 45 HP Insight Remote Support software 48 battery 45 buttons 52 buttons, front panel 52 IML (Integrated Management Log) 47 Insight Diagnostics 47...
  • Page 61 required tools 21 requirements, power 57 ROM-Based Setup Utility (RBSU) 47 safety considerations 23 safety information 23 serial connector 56 server, installation 22 SFF backplane board 35 specifications 57 static electricity 23 symbols on equipment 24 system battery 45 system board components 54 system board replacement 38 tools 21 TPM (Trusted Platform Module) 46...

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