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Troubleshooting - KitchenAid KCGC500JSS Use & Care Manual

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TROUBLESHOOTING

First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service
call, refer to the "Warranty" or visit https://kitchenaid.com. In Canada, visit http://www.kitchenaid.ca.
IF YOU EXPERIENCE
Nothing will operate.
Surface burners will not
operate.
Surface burner flames
are uneven, yellow, and/
or noisy.
Surface burner makes
popping noises.
Burner sparks but does
not light.
Excessive heat around
cookware on cooktop.
Cooktop cooking results
not what expected.
14
POSSIBLE CAUSES
A household fuse has blown or a
circuit breaker has tripped.
This is the first time the surface
burners have been used.
The control knob is not set
correctly.
The burner ports are clogged.
The burner ports are clogged.
The burner caps are not
positioned properly.
Propane gas is being used.
The burner is wet.
There is continuous sparking, but
the burner does not light.
The cookware is not the proper
size.
The proper cookware is not being
used.
The control knob is not set to the
proper heat level.
The cooktop is not level.
SOLUTION
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
Turn on any one of the surface burner knobs to release air from
the gas lines.
Push in knob before turning to a setting.
Clean clogged burner ports with a straight pin.
Clean clogged burner ports with a straight pin.
Make sure cap is properly aligned with the burner.
The cooktop may have been converted improperly. Contact a
trained repair specialist.
Let it dry.
Make sure cap is properly aligned with burner.
If sparking continues, discontinue use of the surface burner and
contact a service technician.
Use cookware about the same size as the surface cooking
area or surface burner. Cookware should not extend more than
1/2" (1.3 cm) outside the cooking area.
Use medium-to-heavy cookware made of the material that
cooks food the way you want. The best cookware should have
a flat bottom, straight sides, and a well-fitting lid.
Set the Cooktop Control to H or L, depending upon
the type of cooking you want to do.
The cooktop must be level for the griddle to operate properly.
See the Installation Instructions for leveling instructions.

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