Returning Products For Repair - Contemporary Controls Metasys JC-MER-CXB User Manual

Returning Products for Repair

To schedule service for a product, please call CCSI Customer Service
support directly at +1-630-963-7070 (U.S.) or +44 (0)24 7641 3786
(U.K.). Have the product model and serial number available, along
with a description of the problem. A Customer Service representative
will record the appropriate information and issue, via fax, an RMA
number — a code number by which we track the product while it is
being processed. Once you have received the RMA number, follow
the instructions of the Customer Service support representative and
return the product to us, freight prepaid, with the RMA number
clearly marked on the exterior of the package. If possible, reuse the
original shipping containers and packaging. In any event, be sure
you follow good ESD-control practices when handling the product,
and ensure that antistatic bags and packing materials with adequate
padding and shock-absorbing properties are used. CCSI is not
responsible for any damage incurred from improper packaging.
Shipments should be insured for your protection.
Ship the product, freight prepaid, to the location from which it was
purchased:
Contemporary Control Systems, Inc.
2431 Curtiss Street
Downers Grove, IL 60515
U.S.A.
Contemporary Controls Ltd
Sovereign Court Two
University of Warwick Science Park
Sir William Lyons Rd.
Coventry CV4 7EZ
U.K.
TD060100-0MA
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