Technical Support; Warranty Repair; Non-Warranty Repair - Contemporary Controls Metasys JC-MER-CXB User Manual

Technical Support

Contemporary Controls (U.S.A.) will provide technical support on
its products by calling +1-630-963-7070 each weekday (except
holidays) between 8:00 a.m. and 5:00 p.m. Central time.
Contemporary Controls Ltd (U.K.) will provide technical support on
its products by calling +44 (0)24 7641 3786 each weekday (except
holidays) between 8:00 a.m. and 5:00 p.m. United Kingdom time. If
you have a problem outside these hours, leave a voice-mail message
in the CCSI after hours mailbox after calling our main phone number.
You can also fax your request by calling +1-630-963-0109 (U.S.) or
+44 (0)24 7641 3923 (U.K.), or contact us via e-mail at
info@ccontrols.com or info@ccontrols.co.uk. You can visit our web
site at www.ccontrols.com. When contacting us, please leave a
detailed description of the problem. We will contact you by phone
the next business day or in the manner your instructions indicate. We
will attempt to resolve the problem over the phone. If unresolvable,
the customer will be given an RMA number in order that the product
may be returned to CCSI for repair.

Warranty Repair

Products under warranty that were not subjected to misuse or abuse
will be repaired at no charge to the customer. The customer, however,
pays for shipping the product back to CCSI while CCSI pays for the
return shipment to the customer. CCSI normally ships ground.
International shipments may take longer. If the product has been
found to be misused or abused, CCSI will provide the customer with a
quote for repair. No work will be done without customer approval.

Non-Warranty Repair

CCSI provides a repair service for all its products. Repair charges are
based upon a fixed fee basis depending upon the complexity of the
product. Therefore, Customer Service can provide a quotation on the
repair cost at the time a Returned Material Authorization (RMA) is
requested. Customers pay the cost of shipping the defective product
to CCSI and will be invoiced for the return shipment to their facility.
No repair will be performed without customer approval. If a product
is determined to be unrepairable, the customer will be asked if the
product can be replaced with a refurbished product (assuming one is
available). Under no circumstances will CCSI replace a defective
product without customer approval. Allow ten working days for
repairs.
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