Hewlett Packard Enterprise D2500sb Gen10 Maintenance And Service Manual
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Hewlett Packard Enterprise D2500sb Gen10 Maintenance And Service Manual

Hewlett Packard Enterprise D2500sb Gen10 Maintenance And Service Manual

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HPE D2500sb Gen10 Storage Blade
Maintenance and Service Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools,
specifications and requirements for hardware components and software.
Part Number: P04123-002
Published: July 2019
Edition: 2

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Summary of Contents for Hewlett Packard Enterprise D2500sb Gen10

  • Page 1 HPE D2500sb Gen10 Storage Blade Maintenance and Service Guide Abstract This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for hardware components and software. Part Number: P04123-002 Published: July 2019 Edition: 2...
  • Page 2 Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Contents Customer self repair................5 Parts-only warranty service ......................14 Illustrated parts catalog................15 Storage BladeSystem components.....................15 FBWC capacitor pack.......................15 Drive drawer backplane....................16 Drive blank........................16 Controller assembly......................16 Enclosure release latch....................16 Solid-state drives......................16 Hard Drives........................16 Removal and replacement procedures..........18 Required tools..........................18 Safety considerations........................18 Preventing electrostatic discharge...................
  • Page 4 Drive drawer open alarm....................46 Drive LED definitions........................46 Specifications..................48 Environmental specifications...................... 48 Storage blade specifications....................... 48 Support and other resources...............49 Accessing Hewlett Packard Enterprise Support................. 49 Accessing updates........................49 Customer self repair........................50 Remote support.......................... 50 Warranty information........................50 Regulatory information........................51 Documentation feedback......................51...

  • Page 5: Customer Self Repair

    CSR part whether a defective part must be returned to Hewlett Packard Enterprise. In cases where it is required to return the defective part to Hewlett Packard Enterprise, you must ship the defective part back to Hewlett Packard Enterprise within a defined period of time, normally five (5) business days.
  • Page 6 Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules". Dans ce cas, les pièces de rechange fournies par Hewlett Packard Enterprise ne sont pas facturées. Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez à...
  • Page 7 In caso di necessità si può richiedere l'assistenza telefonica di un addetto del centro di supporto tecnico Hewlett Packard Enterprise. Nel materiale fornito con una parte di ricambio CSR, Hewlett Packard Enterprise specifica se il cliente deve restituire dei component. Qualora...
  • Page 8 NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes.
  • Page 9 Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes por parte del usuario (CSR). Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.
  • Page 10 OBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
  • Page 11 Customer self repair...
  • Page 12 Customer self repair...
  • Page 13 Customer self repair...

  • Page 14: Parts-Only Warranty Service

    Parts-only warranty service Your Hewlett Packard Enterprise Limited Warranty may include a parts-only warranty service. Under the terms of parts-only warranty service, Hewlett Packard Enterprise provides replacement parts, free of charge. For parts-only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard Enterprise to replace these parts for you, you are charged for the travel and labor costs of this service.

  • Page 15: Illustrated Parts Catalog

    This chapter lists the hardware spare parts supported by the storage blade. Storage BladeSystem components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http:// www.hpe.com/info/partssurfer).

  • Page 16: Drive Drawer Backplane

    Description Spare part number FBWC capacitor pack P05016-001 Drive drawer backplane Customer self repair on page 5: optional Description Spare part number Drive drawer backplane 685034-001 Drive blank Customer self repair on page 5: mandatory Description Spare part number Drive blank 670033-001 Controller assembly Customer self repair on page 5: optional...
  • Page 17 Description Spare part number 300GB SAS 15K SFF SC DS HDD 870792-001 1.8TB SAS 10K SFF SC 512e DS HDD 872738-001 2.4TB SAS 10K SFF SC 512e DS HDD (hotplug) 881507-001 Illustrated parts catalog...

  • Page 18: Removal And Replacement Procedures

    Removal and replacement procedures This chapter provides detailed instructions on how to remove and replace component spare parts. Required tools You need the following items for some procedures: T-10 Torx screwdriver Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you must follow when setting up the system or handling parts.

  • Page 19: Storage Blade Warnings And Cautions

    This symbol on an RJ-45 receptacle indicates a network interface connection. WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle. This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists.

  • Page 20: Servicing Internal Storage Blade Components

    Servicing internal storage blade components Procedure 1. Power down the partner server blade and storage blade. 2. Remove the storage blade. Powering down the partner server blade and storage blade Prerequisites In systems that use the storage blade as external data storage, ensure that the partner server blade is the first unit to be powered down and the last to be powered back up.

  • Page 21: Avoiding Equipment Damage And Data Loss

    4. Place the storage blade on a flat, level work surface. Avoiding equipment damage and data loss CAUTION: Remove the drives and store them in a static-free environment any time the access panel is removed to avoid equipment damage and data loss. Removing drives Prerequisites WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal...
  • Page 22 Procedure 1. Back up all data on the storage blade 2. Power down the partner server blade and the storage blade 3. Remove the storage blade 4. Open the drive drawer. IMPORTANT: The drive drawer is not fully extended until the rail lock is engaged. To engage the rail lock, extend the drive drawer approximately 2.54 cm (1 inch) past the initial resistance.

  • Page 23: Removing The Access Panel

    Removing the access panel Prerequisites WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the storage blade before beginning any installation procedure.

  • Page 24: Removing And Replacing A Drive Blank

    CAUTION: Do not operate the storage blade for long periods with the access panel open or removed. Operating the storage blade in this manner results in improper airflow and improper cooling that can lead to thermal damage. Procedure 1. Place the access panel on top of the storage blade so that the panel extends 0.8 inches past the rear of the storage blade.
  • Page 25 CAUTION: Thermal regulation is maintained only when the drive drawer is closed. The drive drawer open alarm is triggered under the following conditions: • A slow beep and flash (1 every 5 seconds) indicate that the drive drawer is open. The drives are not fully protected by system air flow.

  • Page 26: Removing And Replacing Drives

    Removing and replacing drives Prerequisites WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the storage blade before beginning any installation procedure.

  • Page 27: Removing And Replacing The Fbwc Capacitor Pack

    4. Remove the drive. To replace the component, reverse the removal procedure. Removing and replacing the FBWC capacitor pack Prerequisites WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the storage blade before beginning any installation procedure.

  • Page 28: Removing The Controller Assembly

    Procedure 1. Back up all data on the storage blade. 2. Power down the partner server blade and the storage blade. 3. Remove the storage blade. 4. Remove the access panel. 5. Disconnect the FBWC capacitor pack cable from the controller assembly, and then remove the component.
  • Page 29 Remove the access panel. Remove the FBWC capacitor pack. Remove the pass-through cable cover from the drive drawer. CAUTION: The pass-through cable is under tension. Hold the end of the cable firmly when removing, and guide the cable back to the coiled position in the chassis. If you do not hold the cable securely while it is under tension, it can become coiled up and possibly damaged.
  • Page 30 CAUTION: To avoid damage to the cable spool guides, do not pull them outwards. To remove the pass-through cable from the carrier, pull the cable spool guides toward you with both index fingers, and then push the cable spool away from you with both thumbs. 10.

  • Page 31: Replacing The Controller Assembly

    Replacing the controller assembly Prerequisites You need a T-10 Torx screwdriver. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the storage blade before beginning any installation procedure.

  • Page 32: Entering Product Information

    Install the pass-through board and cable in the drive drawer. Install the pass-through cable cover on the drive drawer. Install the capacitor cover. Install the FBWC capacitor pack. Install the access panel. Install all drives. Install the storage blade. 10. Power up the partner server blade. Entering product information After you replace the controller, you must re-enter the product identification and serial number in the Onboard Administrator using the command line.

  • Page 33: Removing And Replacing The Drive Drawer Backplane

    Removing and replacing the drive drawer backplane Prerequisites You need a T-10 Torx screwdriver. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the storage blade before beginning any installation procedure.
  • Page 34 Remove the drive drawer from the drawer slides by pressing the red tabs and disengaging the drive drawer stops. Place the drive drawer on a flat, level work surface. 10. Remove the bezel. Removal and replacement procedures...
  • Page 35 11. Remove the LED panel. 12. Rotate the drive drawer cage and remove the electrostatic discharge plate. Removal and replacement procedures...
  • Page 36 13. Flip the drive drawer cage and remove the screws from the backplane bracket. 14. Remove the backplane bracket and backplane. Removal and replacement procedures...

  • Page 37: Removing And Replacing The Enclosure Release Latch Assembly

    16. After replacing the drive drawer backplane, run the SPP 2018.06 or later to update the HPE SAS expander firmware. Performing this step enables compatibility with the HPE D2500sb Storage Blade. Download the SPP from the Hewlett Packard Enterprise website (http://www.hpe.com/servers/spp/ download).
  • Page 38 4. Remove all drives. 5. Remove the access panel. 6. Remove drive drawer. 7. Remove the bottom drive drawer slide assembly from the chassis. You do not need to remove the remaining slide assembly from the chassis or either slide assembly from the drive drawer.

  • Page 39: Diagnostic Tools

    Product QuickSpecs For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs). UEFI System Utilities The UEFI System Utilities is embedded in the system ROM. Its features enable you to perform a wide range of configuration activities, including: •...

  • Page 40: Secure Boot

    Procedure 1. From the System Utilities screen, select System Configuration > BIOS/Platform Configuration (RBSU) > Boot Options > Boot Mode. 2. Select a setting. • UEFI Mode (default)—Configures the system to boot to a UEFI compatible operating system. • Legacy BIOS Mode—Configures the system to boot to a traditional operating system in Legacy BIOS compatibility mode.

  • Page 41: Intelligent Provisioning

    Provisioning without rebooting your server. HPE Insight Remote Support Hewlett Packard Enterprise strongly recommends that you register your device for remote support to enable enhanced delivery of your Hewlett Packard Enterprise warranty, HPE support services, or Hewlett Packard Enterprise contractual support agreement. Insight Remote Support supplements your monitoring...

  • Page 42: Usb Support

    For more information, see Insight Remote Support and Insight Online Setup Guide for ProLiant Servers and BladeSystem c-Class Enclosures on the Hewlett Packard Enterprise website. Insight Remote Support is available as part of Hewlett Packard Enterprise Warranty, HPE support services, or Hewlett Packard Enterprise contractual support agreement.

  • Page 43: Troubleshooting

    Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen10 and HPE Synergy provides IML messages and associated troubleshooting information to resolve critical and cautionary IML events. To access the troubleshooting resources, see the Hewlett Packard Enterprise Information Library (http:// www.hpe.com/info/gen10-troubleshooting). Troubleshooting...

  • Page 44: Component Identification

    Component identification Front panel components Item Description Product information tag Hot-plug drive drawer release button Hot-plug drive drawer handle Storage blade release latch Storage blade release button Removing the storage blade from the enclosure removes power from the drives. Component identification...

  • Page 45: Front Panel Leds

    Front panel LEDs Item Description Status UID LED Blue = Identified Off = Not identified Drawer open LED Off = Drawer is closed, or thermal shutdown has occurred. Flashing amber (1 per 5 seconds) = Drawer is open. Flashing amber (2 per second)* = Drives have reached near-critical temperatures.

  • Page 46: Drive Drawer Open Alarm

    Drive drawer open alarm Alarm Description Slow beep—every 5 The drive drawer is open, and drives are not fully protected by system air seconds flow. Fast beep—Every 0.5 Close the drive drawer immediately to avoid drive damage or data loss and seconds storage blade shutdown.
  • Page 47 Item Description Status Do not remove LED • Solid white = Do not remove the drive. Removing the drive causes one or more of the logical drives to fail. • Off = Removing the drive does not cause a logical drive to fail.

  • Page 48: Specifications

    Specifications Environmental specifications Specification Value Temperature range Operating 10ºC to 35ºC (50ºF to 95ºF) Maximum rate of change is 10º C/hr (50º F/hr) Storage 30ºC to 60ºC (-22ºF to 140ºF) Maximum rate of change is 20º C/hr (68º F/hr) Relative humidity Operating, maximum wet bulb temperature of 28°C 20% to 80% (82.4°F)

  • Page 49: Support And Other Resources

    Accessing Hewlett Packard Enterprise Support • For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website: http://www.hpe.com/assistance • To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website: http://www.hpe.com/support/hpesc Information to collect •...

  • Page 50: Customer Self Repair

    Customer self repair Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR part needs to be replaced, it will be shipped directly to you so that you can install it at your convenience.

  • Page 51: Regulatory Information

    Documentation feedback Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document.

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