Drive Failure - OWC Mercury Elite Pro Dock Assembly Manual & User Manual

2.3 Drive Failure

If one of the drives fails (or is missing or not connected properly), the corresponding drive LED on the front
of the device will blink red. If the Mercury Elite Pro Dock was configured as a RAID 0, the data on the array
is lost and the disk is no longer usable. In a span, only the data stored on the failed drive is lost, although
data recovery software will be required to retrieve the data from the other drive. If the drives were configured
independently, then the data on the drive that did not fail will remain intact.
Replacing Drives
- If the Mercury Elite Pro Dock is set up as a RAID 1, a drive that has failed can be replaced to
rebuild the array. The data will remain accessible via the functioning drive until the array is rebuilt
with a new drive. If the enclosure was purchased with drives and it is still under warranty, contact
OWC technical support for assistance (see Section 3.4). If the unit is outside its warranty or was
purchased without drives, follow the assembly instructions to access and replace the failed drive.
Afterwards you can re-assemble the enclosure, then connect it to power and the host computer.
Note
Note
OWC Mercury Elite Pro Dock
A failed drive must be replaced with an identical drive (model, capacity, firmware).
The Mercury Elite Pro Dock needs an active data signal to remain powered on. If it is disconnected
from the computer, or if the computer goes to sleep or turns off, the device will power off. To
minimize the rebuild time, it is recommended to keep the device connected to the computer (with
the computer powered on), and disable any drive sleep settings on the computer for the duration
of the rebuild process.
8
Device Setup